Please fix my motion graphic templates. They are now importing blank after the update.
MY motion graphic templates are now blank which is a huge problem because it means I have to redo things that are supposed to match from one video to the next. As you can see, the preview shows that there's something in the motion graphic template, but when added to the timeline, there's nothing in it. Please, please fix it. AND please stop charging so much if your software will be this buggy. It's hard to justify charging 56 per month when I have regular daily issues with the software (and it's not my environment). The bugs are on your end because I consistently find workarounds and little ways to fix that exist entirely within the software. Please stop beta testing on your users, fork over the money to test your updates yourself or charge less, it can't be both. That I have to so regularly find work arounds for programs like InDesign and others is ridiculous and it costs me money and you should have to eat that cost when it happens, not me. The attached file has been redacted.
I was not able to reproduce with the Mogrts shared with me. Waiting for more info.
Hi April Smith,
I would need to take a look at the Mogrt. I'll send you a private email so you can share the file with me.