FIX the bug of audio missing from export
When exporting a video sequence premiere randomly leaves out part of the audio. Those part were not muted, but in the same channel and of the same kind of other parts exported fine, not even cut: so for instance you have a talker that randomly get the voice silent.
This is a big reliability issue, because there is no correspondence of what you have on timeline and what you are going to have on final export. This happens on different machines and happened also with previous versions of Premiere different from this one at moment of writing 15.4.1 (build 4).
The only reliably working workaround has been export only the single audio channels in wave files and then import it back into the timeline, that is time consuming and unacceptable for a professional software.
Davide, can you share a project plus the media that demonstrates this issue?
William Paterson commented
Can we please find a fix for this.
If someone can share the media files and the settings so the developers can reproduce the issue it will get fixed. I do not believe at the moment the issue can be replicated.
Matthijs Noordhoek commented
This is a big problem Adobe! And somehow, I'm not having the feeling it's taken seriously. This thread has been here for a year now...
I've got clients depending on me. Been exporting a couple of days now, trying different settings on the most bizar workarounds I was able to find on the internet (by other users, not by adobe).
In a professional working environment, this really can't be happening. Reliability and speed are of the essence. With a ten minute edit, I can't be fooling around with random export errors, having to check every export in detail, just to find out I have to try it all over again. These are very relevant issues that can make companies switch over to different software. At least, if things don't get better with these 'Random errors' lately, I know it's something we will reconsider. Not mend as a threat, just trying to wake you up what these errors can cause.
And it's not that these are unreasonable claims your users are making. Everyone here pays good money for your professional product and service. And lately, since a couple of updates ago, some weird stuff keeps happening. At least give some sign of life that you're working on this problem.
Maybe take some steps back to basic and focus a little less on interface design.
Come on man.
Jelle Wesseling commented
Here also, same issue. I thought there was something wrong with my computer, but apparently it's a bug in Adobe. time to fix it!
Niles Finke commented
I've been dealing with this for the past 9 months now, and it's getting ridiculous as it randomly happens and almost every time. The fastest and most reliable workaround I have been using is the "Render and Replace" function on the audio tracks which prevents the issue from happening, so I'm forced to do this every time before I export now, otherwise it might happen. Please fix this.
Davide Bonaldo commented
And the bug is still there with the latest 22.6.1, of course...
I feel I'll never trust the export function of premiere again.
I've seen that the bug is more frequent with the HLG files of GH5 and GH5S, they are H265 mp4, probably not related but maybe is of help.
At export wav soundtrack is there and random parts of the dialogue are missing.
Ralph Frattura commented
I'll join in. I seem to have no problem, but I find out otherwise when I offer it to the public and they have problems. In my case, one audio track seems to be bad. You can't even troubleshoot it. I'm also on Vimeo, on a Mac Studio. I've spent all Sunday afternoon trying to solve this.
Mark Reategui commented
Just ran into this bug today. this is on a PC so nothing to do with Apple Studio Display. Why did Adobe waste time with the export tab instead of fixing this! I built a template for several sequences that used the same audio tracks ane effects, now I have to redo the audio on all these projects, what a headache!!
This problem turned out to be not with Premier, but with the firmware of my Apple Studio Display. Apple just released an upgrade that fixed it for me.
I have this problem right now on a very short (15 sec) project consisting of simply a few stills with transitions and one audio track. I'm running Premier 22.5.0 on Mac Studio with OS 12.3. If I import the MP4 back into Premier, it plays fine, but it will not play audio in Quicktime, nor will it play audio if uploaded to Vimeo. In each case, It only plays the first second or two of audio. I tried to upload the various files but they wouldn't upload.
I have this problem right now on a very short (15 sec) project consisting of simply a few stills with transitions and one audio track. I'm running Premier 22.5.0 on Mac Studio with OS 12.3. If I import the MP4 back into Premier, it plays fine, but it will not play audio in Quicktime, nor will it play audio if uploaded to Vimeo. In each case, It only plays the first second or two of audio.
Jay Geldenhuys commented
I cant share my files as theres like 50+ gigs for a 3 hours render. The audio for my most recent render cuts out at exactly 1min-2min. There's no different settings or anything fancy. Just one audio track with some nature sounds.
Jay Geldenhuys commented
I am having the same issue. Sometimes it will work if I add 0.1db to the audio. But I'll render it another time with the exact same setting and I'll lose audio after 1 second. It seems to be a random bug that appears for no logical reason. This is extremely frustrating because some of my exports are 3 hours and it takes 90 mins to render and about 10% come out with proper audio.
Dimitri Leimgrübler commented
I wasted so many hours trying to fix this.
I had to do the audio only export and import the whole track back to the project.
Btw. I'm running version 22.5.0
Raul Pinto commented
Here I am, it does export, and I can watch it on my computer... when I send the video on my phone you can't hear audio 1. It's SO FRUSTRATING
@Aaron strange, it worked for me. Have you tried exporting to as a different file type, for example, Apple Pro Res? The only way you are going to get traction here is if the team can replicate the issue. The only way Adobe can replicate the issue is if you share your media files, project, export settings.
Have you also tried software and hardware encoding?
I would also suggest you share your hardware and driver versions.
Aaron Newcomb commented
@craig Fitches I just tried using CBR and that did not help for me. @Fergus Hammond https://adobe-video.uservoice.com/users/6057344604-fergus-hammond Any help coming soon from Adobe to address this long standing issue?
The issue is resolved when changing the export from VBR to CBR.
Patrick Culligan commented
I was working with 2 clips and when I put 30ch EQ effect on the export sound stopped on one of the clips. Took it effect off and it worked. NEEDS TO BE FIXED!
Sam Euston commented
So this morning, (after four successful renders) I had a similar audio export issue as has been described.
I uninstalled, re-installed premiere, then installed Ver 22.4 and still experienced missing audio in the renders.
Finally, I created a new sequence (in DNX 1080p), copied over the edits ran several test renders (which were successful), and then proceeded with one rendered sequence at a time and they were all successful. I hope this "fix" may help others.
Very frustrating, I spent way too much time arriving at a solution, especially with what I'm paying monthly for Adobe licensing.
Having been dealing with Premiere freezing for the past several months, and needing to use the Windows "taskkill" command to force a successful Adobe shutdown. Which requires a system reboot of the workstation (because Adobe will not restart otherwise) is way too time consuming and very frustrating.
I will say DeVinci Resolve is looking better and better.