"Create captions" not working.
The transcription process works great. As soon as I click the "Create Captions" button, I get the screen below, and it never changes. I can cancel it an go back to the transcription, but can not get any further. I've tried resetting my Premier settings, and resetting the workspace. I've even uninstalled and re-installed. Any assistance would be appreciated.
Michael Garretson
shared this idea
18 comments
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Kerstin Ebert
commented
Thanks a lot for attaching the reports! This issue is tricky to reproduce so we're trying to gather as much information as possible when this occurs.
If you're getting stuck again during the caption creation process, please go to this folder:
on Mac:
Users/<your username>/Library/Logs/Adobe/Premiere Pro 2021
or if you're on Beta: Users/<your username>/Library/Logs/Adobe/Premiere Pro (Beta) 2021on Win:
/users/<your username>/AppData/Roaming/Adobe/Premiere Pro/Logs
or if you're using Beta: /users/<your username>/AppData/Roaming/Adobe/Premiere Pro(Beta)/LogsThere you will find a file named "UXPLogs...date/time".log
This log file should contain useful information once caption creation has failed. Please share this log file with me so I can take a closer look.Thank you!
Kerstin -
Curtis Fuller
commented
I am experiencing the same thing. Windows 10. Premier 15.4.1 (Build 6). Reports attached. My video is only about 4 1/2 minutes, it creates the transcript, but when I click on the button to create subtitles, it gets hung up on the "Creating Captions" screen.
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Jaron Hart
commented
Same issue here. Premiere Pro v15.4.1 (Build 6). But while creating auto transcription the process stops whilst in the processing stage. The video/audio files are approximately 1hr in length.
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Christian Payne
commented
Hello,
Here are my system compatibility reports. Still having issue. -
Jessie Collin
commented
Same issue here. Premiere Pro v15.4.1 (Build 6). Transcript generated fine but captions won't create. English language.
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/force McCoy
commented
Compatibility Report files attached. Thank you for any help you can provide in resolving this problem.
Using Premiere Pro v15.4.1 (Build 6)
Transcript generated using speak to text in PP and manually edited in PP.
Language is English. -
/force McCoy
commented
I am experiencing the same problem. Very frustrating as I cannot complete this last step in my video project. Please address this.
I ran system compatibility report and it returned no conflicts.
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Richard TOULON
commented
Hi, here are the reports.
Once again, it was working with some versions of the PPRO Beta version and suddenly stopped working in the Beta and the official version. Since now even with the newest version, it doesn't create captions. -
Kerstin Ebert
commented
That's good to hear, Michael!
In case anyone else is still seeing this and is unable to create captions from a transcript, please follow the steps blow and provide a System Compatibility Report. This will help us investigate the issue further. Thanks!
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Michael Garretson
commented
Sorry for the late reply. Our IT Dept replaced my computer and the captions are working now.
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Kerstin Ebert
commented
If you see this happening again on your machine, could you please try the following:
1. Go to the Help menu -> "System Compatibility Report"
2. If reports are shown, go to "Export Report"
3. This should export 2 txt files, please share these with me(More info on the System Compatibility Report can be found here: https://helpx.adobe.com/premiere-pro/using/system-compatibility-report.html)
Thanks!
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Richard TOULON
commented
I'm using 15.4.0 ( I haven't tested the 15.4.1 yet ). Using windows 10 on PC. Translating to French.
On my laptop , it works fine. Only my desktop refuse to create caption. -
Christian Payne
commented
I am using Adobe Premiere Pro Version 15.4.0 (Build 47) on Windows 10 enterprise version 20H2. The videos I am trying to transcribe are English. Premiere will create the correct transcript, but will not create the captions. I waited for an hour for a 3min video and captions were never created and status bar never moved.
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Kerstin Ebert
commented
Hi, I'm Quality Engineer at Adobe and want to investigate this issue further. Which Premiere version and which OS are you using? Are you trying to transcribe to English or to a different language?
Thanks,
Kerstin -
Christian Payne
commented
Same issue as well. Premiere will transcribe, but will not create captions
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Heather Nelson
commented
Right there with you. I've had this same issue from the get-go. My co-worker who sits right next to me on the same machine hasn't had any issues, but I can't get past creating captions. Any help would be great.
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Grace Smith
commented
I have the exact same problem.
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Richard TOULON
commented
Exact same issue for me.
