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"Create captions" not working.

The transcription process works great. As soon as I click the "Create Captions" button, I get the screen below, and it never changes. I can cancel it an go back to the transcription, but can not get any further. I've tried resetting my Premier settings, and resetting the workspace. I've even uninstalled and re-installed. Any assistance would be appreciated.

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Michael Garretson shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Florent Tourvieille de Labrouhe commented  ·   ·  Flag as inappropriate

    I have a theory but no guarantee it is link. The issue seems to happen when the time-code in the transcript is crossing over between 2 paragraph. For example the previous paragraph finishing at 02,13,03 and the next one meant to start at 02,13,02. this 00,00,01 time incompatibility might create a glitch preventing the caption to be creating... I can be wrong but I thought to share that here in case it help solving the issue for Adobe team.

  • Merri-May Gill commented  ·   ·  Flag as inappropriate

    I have contacted the help line and had Adobe take over my computer twice and they seem to get it going, but I'm not sure how! When I open a new project the same problem happens. No blue highlight, no text on the timeline. Though sometimes if I exit the program, then start a completely new sequence I can get lucky...but it is hit and miss. Such a great function, such a frustrating situation.

  • Kerstin Ebert commented  ·   ·  Flag as inappropriate

    Hi Louis Xavier,

    thanks you for posting that. Yes, it would be very helpful if you could share your project so we can investigate further.

    Thank you!

  • Louis Xavier M Manlapig commented  ·   ·  Flag as inappropriate

    My fix for this was to use a sequence that I had been using as a template since the previous version. Somehow the newer sequences don't get the transcription data properly and you end up with the transcription not following along the timeline. I think the metadata for each word isn't getting through properly somehow. So when you go and create captions, since it doesn't know when the words actually come out, it will generate nothing.

    You'll notice that in the transcription tab, it's not highlighting the words in blue as the timeline progresses.

    I'm attaching a project file with the sequence I mentioned. I hope this helps!

  • Kerstin Ebert commented  ·   ·  Flag as inappropriate

    This problem might be cause because you're using a firewall. Please try the following:

    - remove the firewall on your device
    - log into a different , firewall-free WiFi

    and try creating captions again. Is it still not working? And is it not working for non-English captions or for English captions was well?

    Also, does

  • Abraham Corona commented  ·   ·  Flag as inappropriate

    The best solution so far is exporting WAV and doing the whole process on version 15 (2021). No way to make it work on 22 or Beta.

    Love this feature, and I'm grateful to the Adobe team for developing this but I hope they fix it soon!

  • Kerstin Ebert commented  ·   ·  Flag as inappropriate

    One reason why captions are not created at all might be that you are using a firewall which is blocking the download of the auto captioning model. Can you verify if that's the case?

    @Hankyul Kim: Can you please double check that you have "Create from sequence transcript" selected in the "Create captions" dialog?

    @Jim Capps: that sounds very odd. Would you share a project file that I can look at?

  • HANKYUL KIM commented  ·   ·  Flag as inappropriate

    Help...

    I am having the same issue. I am on the latest version. Transcription works, but cannot edit or create caption at all. When I click create caption, it creates empty caption timeline. I am manually putting subtitles at the moment.

    When would this be fixed?

  • Jim Capps commented  ·   ·  Flag as inappropriate

    I am having this problem too. To further clarify, Version 22.0 (which says it is up to date in CC).

    It transcribed well enough, but when I try to create captions, it creates an empty caption track. I'm noticing that the timecode in the transcription is WAYYYYY off. My sequence is under a minute, yet the first line in the transcription says it's at almost 10 minutes in! I'm wondering if that's the part that's causing it to break when trying to apply captions. I'm also noticing that time moves backwards in the timing in the transcription. It's transcribed in order, but the time that it shows for the first line is about 50 seconds LATER than the time it shows for the last line in the transcription.

  • Paulo Velez commented  ·   ·  Flag as inappropriate

    Adobe needs to fix this. Its amazing how such a big company can flop on the most simplest things. I've been up days trying to figure out how to fix this problem rather than do it manually. The thing is, I have no problem doing captions manually but don't offer an update/feature if its not going to work. Adobe continues to put out trash updates.

  • Nicole Tsarouhas commented  ·   ·  Flag as inappropriate

    Having the same issue. Made a copy of proj, installed beta, tried redoing it that way... no luck.

    I ended up exporting the .wav from the original project, sticking it into a new beta proj, transcribed it there, and from there was I able to render captions from the transcription. I then exported the SRT and imported that into the original 2022 proj.

  • Florent Tourvieille de Labrouhe commented  ·   ·  Flag as inappropriate

    I had the same issues happening since updating my premiere to the new 22 version. So i decided to install back the latest version of premiere 21 and it is working fine.

    Please Adobe team, can you fix this issue in your newest premiere 22?

    Advise to anyone having this issue, install back latest premiere 21 version and wait they fix this on premiere 22.

  • Dental Boutique 2 commented  ·   ·  Flag as inappropriate

    I am getting this error currently in version 22. transcribe the sequence, go to create captions and nothing happens, can only manually add it myself.

  • Kerstin Ebert commented  ·   ·  Flag as inappropriate

    HI Ben,
    which Premiere version are you using, can you please state the exact build number? And what are the specs of your computer?

    When you say you can't edit the speaker name, what were your exact steps? Did you click on the "Edit speakers" option in the drop-down that dhows once you click on "Speaker"?

  • Ben H commented  ·   ·  Flag as inappropriate

    I was having this issue and found that I could transcribe, but not turn the text into captions.
    I also could not alter the text in the transcription section, rename the speaker or delete them.
    The text also wouldn't follow along with the video (blue box on text).

    This was a sequence with C300 mkIII footage and audio from camera.
    Workaround was to export audio as WAV file, re-import into blank sequence and transcribe caption there, then paste captions into the troublesome working sequence, which would then follow along.

  • Kerstin Ebert commented  ·   ·  Flag as inappropriate

    Hi Brad,

    you can export your captions as SRT file (Go to "..." in the Captions tab and select "Export to SRT"). Then you can import the SRT into any other Premiere Pro project (simply add it to the Project panel and the timeline, or use "Import captions from file" button in the Captions tab).

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