Video files will not import properly.
Imported my drone video and I can't drag and drop the video file from the imported section to the editing section. This is happening for both DJI drones and GoPro HERO8 footage. I have clients depending on getting this footage, like tonight. Please fix this problem soon.
Rick Borrows commented
Thank you for the quick response Jason. The file simply will not drop into the timeline. However, I was able to open the Color section and edit the video in there just like the timeline under the editing section. Yeah I can share the file with Adobe, it's just vacant plot of land video for a realtor. I'll email you a Google Drive link. Thanks again Jason!
Jason S (Adobe) commented
Hi, Rick. Sorry about that. Are you getting an error when you drag the file to the timeline or does it just silently fail? Would you be willing/able to share such a file with us? You can upload it somewhere private and then send me the link at email@example.com and I can take a look at what's going on. Thanks.