Stop interrupting edit sessions to report bug fixes
Software crashed. I was asked if I wanted to send crash info to adobe I said no. Minutes later my work screen disappeared and was replaced by another window asking if I want to send crash data to adobe. To interrupt a professional edit session with a demand such as this is absolutely outrageous and is a breech of trust concerning the internet connection aspect of Adobe products. Adobe has no right to interrupt work that is occurring in private edit sessions for any reason. This function should be revised immediately.
The best way for Adobe to understand and eliminate crashes is to get a crash report, containing all available information.
Your work has already been interrupted, by the crash. I don’t see how we’re breeching any trust, as we respect your choice of whether or not to send us that information; you’re also provided the option of not being asked again, to avoid further interruptions.
David Bee commented
Bruce, I'd appreciate a response to my clarified statement concerning my experience. As a long time customer I need to know that I have been heard. What I experienced was disturbing and unprecedented in my editing experience. My feedback is of value even if you plan to do nothing about my suggestion. Are you aware that the crash reporter can appear a second time and replace the existing work screen entirely in the process?
David Bee commented
The crash had already occurred and I was back up and running. This response is totally inadequate. I have a complaint to make. If you will take my complaint then you should read my note thoroughly ad/ or ask me further questions before replying with this defensive idiocy. You make software for creative professionals who are in professional sessions. when my screen goes totally blank AFTER already declining your "offer" to receive my crash report. So, you should either learn to read thoroughly, learn to ask questions of your customers when they are truly upset so you can give useful answers, or just simply take my comments, show some understanding and let it be. You have done none of these.That is not customer service. You put your needs ahead of your customers and that is why I am seeking alternatives to Adobe products. This one little indulgence on your part- to remove my workspace from my screen because you want to ask me a SECOND time to send crash data is enough to indicate to me that there will be more intrusiveness and manipulating from Adobe kin the future. and so the purpose of my letter- if only you can see it- is to tell you that I am insulted, aggravated and other may be to. but you might not know about it because you have such difficulty listening to your customers. Now do you hear my issue? Now do you have a way to respond that takes my concerns seriously? I hope so.