Bug: Using Export Frame on clips with proxies (even if proxies not toggled), results in low res JPGs
Using Export Frame on any clip with a proxy attached (even if proxies not active) results in JPGs and PNGs in the proxy-resolution. This seems to happen at random.
During some troubleshooting, oddly it seemed to matter which window (ie Program, Timeline, etc..) was active (highlighted in blue) but this actually reversed between different projects, and ultimately using Export Frame results in low-res and full-res frame grabs at random.
Clips that don't have proxies don't seem to have this issue.
Native media in my examples were .mxf and .mp4
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17 comments
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Val
commented
It seems to be finally fixed for me with Premiere 15.4.0!
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Nick Johnson
commented
Since chances that Adobe will actually fix this are slim to none, thought I'd share what has been working for me most of the time. Find the frame you want to export and then make sure you have the timeline area/window selected. With the timeline window selected, then click the export frame button below the program monitor. For me, this seems to get an exported frame from the full res media most of the time.
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Noah Penn
commented
Also, if the proxy toggle is enabled and you do an export, you will have a few frames in that export that include the WATERMARK INTO THE EXPORT. This is totally unacceptable.
edit: A workaround for now, is that it appears to work fine capturing still frame PNGs.
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Harry Chrisp
commented
This is a 30-minute fix for any competent dev. Why is it still a problem?
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Fernando Imperator
commented
Same problem. FRUSTRATING!
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Michael Thompson
commented
same
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Nick Johnson
commented
Very random occurrences of this and very frustrating. Kills my workflow when I'm having to try the export frame action over and over only to hope it randomly will start working. I use export frame daily to grab images for video thumbnails, this is a constant problem.
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Paul O'Brien
commented
Same issue here.
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Steve Taylor-Wilson
commented
This bug persists, despite there being at least one update between when the issue was first reported and now. Then again, most bugs go unresolved for years, so I wouldn't hold your breath for a fix...
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Dietmar Mitterer Zublasing
commented
In my case:
Videos with proxy: when proxy is off, then export frame results in a poor image, when proxy is on, then export frame is ok. It is exactly the reversed as it should be. -
nigel walker
commented
Same issue here. It's random.
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Ellen Pieper
commented
Same issue here. Is there any fix?
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Eric Gulbransen
commented
Same issue here. Hello Adobe?
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Rich Ferri
commented
Same issue here. With all settings unchanged, multiple exports yield different results - sometimes the exported frame uses Proxy media, sometimes original media. The only way to get consistently accurate frame grabs is to actually unlink the proxy media in the project. Frustrating.
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Heiko Meyer
commented
Still the same problem here. It's really annoying.
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Martijn van der Sanden
commented
Same bug here. No matter if proxies are enabled or not, the result is a blurry export of the frame in the timeline.
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Stills from Frame Export on clips with proxies resulted in different resolution, doing same action
