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Bug: Using Export Frame on clips with proxies (even if proxies not toggled), results in low res JPGs

Using Export Frame on any clip with a proxy attached (even if proxies not active) results in JPGs and PNGs in the proxy-resolution. This seems to happen at random.

During some troubleshooting, oddly it seemed to matter which window (ie Program, Timeline, etc..) was active (highlighted in blue) but this actually reversed between different projects, and ultimately using Export Frame results in low-res and full-res frame grabs at random.

Clips that don't have proxies don't seem to have this issue.

Native media in my examples were .mxf and .mp4

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19 comments

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  • Stefan H commented  ·   ·  Flag as inappropriate

    Same Problem here.
    This Workaround was the quickest and most consistent for me while exporting stills from the source monitor:
    1. Enable proxies
    2. Export still
    3.Disable Proxies
    4.Export still

    This way at least one of the two was in full resolution, sometimes even both.
    I did it this way for all stills, so basically double the work plus deleting half of them afterwards.

    Thanks Adobe.

  • Val commented  ·   ·  Flag as inappropriate

    It seems to be finally fixed for me with Premiere 15.4.0!

  • Nick Johnson commented  ·   ·  Flag as inappropriate

    Since chances that Adobe will actually fix this are slim to none, thought I'd share what has been working for me most of the time. Find the frame you want to export and then make sure you have the timeline area/window selected. With the timeline window selected, then click the export frame button below the program monitor. For me, this seems to get an exported frame from the full res media most of the time.

  • Noah Penn commented  ·   ·  Flag as inappropriate

    Also, if the proxy toggle is enabled and you do an export, you will have a few frames in that export that include the WATERMARK INTO THE EXPORT. This is totally unacceptable.

    edit: A workaround for now, is that it appears to work fine capturing still frame PNGs.

  • Nick Johnson commented  ·   ·  Flag as inappropriate

    Very random occurrences of this and very frustrating. Kills my workflow when I'm having to try the export frame action over and over only to hope it randomly will start working. I use export frame daily to grab images for video thumbnails, this is a constant problem.

  • Steve Taylor-Wilson commented  ·   ·  Flag as inappropriate

    This bug persists, despite there being at least one update between when the issue was first reported and now. Then again, most bugs go unresolved for years, so I wouldn't hold your breath for a fix...

  • Dietmar Mitterer Zublasing commented  ·   ·  Flag as inappropriate

    In my case:
    Videos with proxy: when proxy is off, then export frame results in a poor image, when proxy is on, then export frame is ok. It is exactly the reversed as it should be.

  • Rich Ferri commented  ·   ·  Flag as inappropriate

    Same issue here. With all settings unchanged, multiple exports yield different results - sometimes the exported frame uses Proxy media, sometimes original media. The only way to get consistently accurate frame grabs is to actually unlink the proxy media in the project. Frustrating.

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