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Bug: Using Export Frame on clips with proxies (even if proxies not toggled), results in low res JPGs

Using Export Frame on any clip with a proxy attached (even if proxies not active) results in JPGs and PNGs in the proxy-resolution. This seems to happen at random.

During some troubleshooting, oddly it seemed to matter which window (ie Program, Timeline, etc..) was active (highlighted in blue) but this actually reversed between different projects, and ultimately using Export Frame results in low-res and full-res frame grabs at random.

Clips that don't have proxies don't seem to have this issue.

Native media in my examples were .mxf and .mp4

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  • Liam Munday commented  ·   ·  Report

    Also noticed this! Hopefully they can get it fixed.

  • Duy Nguyen commented  ·   ·  Report

    I am also having the same issue!!!!! :( What the heck ADOBE!!!!!!

  • Joel Roche commented  ·   ·  Report

    This is something that needs to be fixed 100% without a question!

  • Christian Fleischer commented  ·   ·  Report

    Seriously Adobe!????
    I am also freaking out. Frame exports are always Proxies now. Seen this bug in earlier versions, and it occured randomly. Now it occurs always, when using proxies in a project, no matter if they are turned on or off!!!

    FIX this ASAP!!

    Tried to workaround by using CTRL+M to export JPGS, but know what? The Marker in the export Window doesnt move to the playhead position anymore.
    Why is that??

    There is no way to export High Quality Frame Grabs at the moment in a reasonable workflow way, without loosing tons of times.

    Can´t believe that.

  • Simon Woolnough commented  ·   ·  Report

    Two years on and still occurring. A shame this hasn't been addressed.

  • Richard Perry commented  ·   ·  Report

    Wow, this just happened to me to and I was freaking out that somehow proxies were being used in some of the video exports. As long as it's only photos, not a huge deal for me, but a pain for sure.

  • Joseph Obras commented  ·   ·  Report

    this has been occurring for years. please fix this.

  • Robert Ranney commented  ·   ·  Report

    Still experiencing this issue like many others. When proxies are attached (but not enabled in the program monitor), any export frame command results in proxy-resolution frame grabs. I toggle the Proxy Button on and off in the Program Monitor and sometimes can get a full-resolution export frame, but it seems random. Have tried JPG, PNG, TIFF to all the same result. Would love to see this fixed!

  • Dustin Seabrook commented  ·   ·  Report

    Still an issue here. Proxy watermark is showing and low res image gets saved in both TIFF and JPG when Proxies are toggled off. This happened to me during my last project as well. Not okay. This needs attentions ASAP.

  • Alex J commented  ·   ·  Report

    Same here.

    Nick Johnson: „(...) so frustrating to be dependent on software where I need to constantly be double checking that fundamental features are working correctly.“

    That's exactly how I've felt since I had to switch from Avid to Premiere three years ago. So many bugs in basic functions - always surprising.

  • Steve Neaves commented  ·   ·  Report

    I thought TIFF export worked ok, I was wrong. I seriously don't have time for this. I have weekly projects that have around 50 grabs each, these all need to be checked and re-shot now. Its adding hours to my workflow. Cant disable proxies as the Sony footage is too clunky to scrub through. Im now doing the export it twice technique - seems to get one of them right, but then the time taken to compare each grab to find the right one is ridiculous - please fix

  • Ryan Green commented  ·   ·  Report

    Same thing happening to me as well. If I detach the proxy, I get a full res image, but with the proxies even disabled, I still get the low res image capture.

  • Bryan White commented  ·   ·  Report

    This is still a problem!!! We pay good money for this software Adobe. Spend a day, get it fixed. Seriously, the alternatives are getting better and better each day, pull your socks up

  • Nick Johnson commented  ·   ·  Report

    so frustrating to be dependent on software where I need to constantly be double checking that fundamental features are working correctly. This issue persists year after year and the brain trust over at Adobe is seemingly is unable to solve the issue. What a shameful and disappointing view Adobe has taken towards its professional users.

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