Fix responsive design timing problems. "Reset Duration" is not a complete fix.
Timing glitches in essential graphics have gotten very bad in the past few releases. "Reset duration" is a great feature, but it is not at all complete a fix for this. If I share a project with someone else, chances are pretty good my graphics are going to be broken for them. I have no way to be sure it will for them, and they might not know how to fix it.
I find myself having to reset the duration a lot regardless of what I'm doing, but it does tend to be worse when relinking media. Often after relinking, the graphic is often completely blank until I reset duration.
The most common issue I have is the graphic will just maintain its original timing, so an outro happens in the middle of the clip and then blank. Sometimes the whole clip is blank too.
Is it possible that the name of the folder that your projects are in change? Or that some of the video files (not mogrts) in the project change and need to be relinked?
We recently squashed a bug that was resetting timing for mogrts due to changes in file name and paths of containing folders and underlying media. The fix is in any Beta build after 15.1 x 27. I don't think the bug will magically fix an existing project in this state but re-saving from the build with the fix should prevent it from happening again.
I'm going to reach out over email as well. I'd love to set up a time to walk through your set-up and see if I can spot any new bugs.
micah haun commented
For what it's worth I regularly experience mogrt clips losing their timing information on the same computer and in projects that have never transferred between computers or users.
I'm aware of the way the graphics files are stored and they always stay with my project files. The problems regularly happen while I'm still working on a project, so relinking or linking to the wrong version isn't what's happening here.
Let's start with the unfortunate known issues. Losing custom timing of Responsive Time AE Mogrts is an issue that is definitely triggered by moving projects from computer to computer. If you navigate to the Motion Graphics Template Media folder set up in your Scratch Disk settings, on a project that hasn't been moved, you will notice folders with a random alpha-numeric name. Inside these folders are the related .aegraphic file that is what contains the .aep and related footage. That random number is important to "direct traffic" and keep PR and the Tiny Inception AE™️ inside PR working together.
The trouble starts when you use Project Manager to collect all dependent files. Project Manager doesn't "see" that these folders are used in the project and they get removed from the "collection" process.
So if you have exported a couple of versions of a Mogrt and they share a common .aegraphic name, then things get out of whack since there is no Unique ID directing these re-connections. This is obviously no bueno.
The Reset Duration option was meant to help users in the meantime because of the challenge of addressing the fundamental ways that these Unique IDs have been implemented.
We are exploring ways that we can re-architecture this, which is a deeper undertaking that requires us to fix the underlying issue and be backwards compatible too.
One of the ways that you can help prevent getting into this state is keeping the Motion Graphics Template Media scratch disk folders unique to each project. Almost like building a firewall between the folder for project a and project b. Another tip is to make sure that if you're exporting updated versions of your Mogrts, that their name reflects these version changes. That can help with the re-linking headaches.
Apologies for the extra inconveniences,