Crashing When Launching Premiere and After Effects - "Loading AEXD.aex"
After updating my Adobe CC software Premiere and After Effects have both been crashing when launching the applications. They freeze on "Loading AEXD.aex". Once the app freezes it become nearly impossible to kill it in Task Manager without restarting the computer. Also, when the app is frozen, file explorer becomes sluggish or completely unresponsive.
I've been using this PC for almost a year now and I have not had any issues until the latest release of Adobe Software. I've used the CC cleaner tool and that didn't solve the issue. I've tried installing previous versions of AE and Premiere and that didn't work. I've tried different drivers for the GPU
I've used WIndows 10's Restart option which completely wipes all applications from my computer while retaining personal files. I've used this four times in the past week in an attempt to completely remove any lingering Adobe files that weren't removed by the CC Cleaner tool. Each time, I reinstall applications and update drivers and everything works until I power down my computer and then turn it on again.
Photoshop and Illustrator appear to be working fine, Premiere and After Effects continue to freeze.
Premiere Pro Version 14.3.1
After Effects Version 17.1.2
RTX 2080 ti
AMD Ryzen 9 3900x
64 GB RAM
Windows 10 Pro
Vincent Hornbach
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1 comment
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Dominic Swire
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Do you have an anti-virus, and can you disable it before opening PP / AE?
I have Sophos and if I don't manually override it, and specifically switch off 'Peripheral Control', each Adobe app takes 5-6 minutes to open.