"We were unable to open the file on disk"

In Premiere Pro 2020, I am trying to import a .mov file on my imac—it says "We were unable to open the file on disk", I have tried renaming the file to .mp4 and .avi, nothing has worked. Please help.

9 votes

Caleb Morgan shared this idea · Jun 14, 2020 · Flag idea as inappropriate… · Admin →

An error occurred while saving the comment

Maria Quezada commented · October 6, 2022 2:59 PM · Flag as inappropriate

I changed the file name from .mov to .mp4 and that fixed the import issue.

Submitting...
kobe hood commented · June 23, 2022 7:04 AM · Flag as inappropriate

I haven't tried video, but I had this problem with import audio and I had to switch from .mp3 to .wav and it worked

Submitting...
Aden Wertz commented · December 18, 2020 9:10 AM · Flag as inappropriate

Oh wait. .avi didn't work but renaming the file to .mp4 DID work. Running PP 2020

Submitting...
Aden Wertz commented · December 18, 2020 9:08 AM · Flag as inappropriate

Me too.

Submitting...
film flimmern commented · November 16, 2020 12:27 AM · Flag as inappropriate

I have the same problem!

Submitting...
RL Heyer commented · November 7, 2020 3:34 PM · Flag as inappropriate

Me too.

Submitting...
Sam Rith commented · November 6, 2020 9:04 PM · Flag as inappropriate

I'm having the same problem too. Can't find a solution.

Submitting...
Pamela Deml commented · November 2, 2020 12:33 PM · Flag as inappropriate

I'm having this same issue!

Submitting...
CHARLES LEE commented · October 21, 2020 9:24 AM · Flag as inappropriate

Hey Adobe, any word on this?

Submitting...