"We were unable to open the file on disk"

In Premiere Pro 2020, I am trying to import a .mov file on my imac—it says "We were unable to open the file on disk", I have tried renaming the file to .mp4 and .avi, nothing has worked. Please help.

8 votes

Caleb Morgan shared this idea · Jun 14, 2020 · Flag idea as inappropriate… · Admin →

7 comments

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Aden Wertz commented · December 18, 2020 9:10 AM · Flag as inappropriate

Oh wait. .avi didn't work but renaming the file to .mp4 DID work. Running PP 2020

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Aden Wertz commented · December 18, 2020 9:08 AM · Flag as inappropriate

Me too.

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film flimmern commented · November 16, 2020 12:27 AM · Flag as inappropriate

I have the same problem!

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RL Heyer commented · November 7, 2020 3:34 PM · Flag as inappropriate

Me too.

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Sam Rith commented · November 6, 2020 9:04 PM · Flag as inappropriate

I'm having the same problem too. Can't find a solution.

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Pamela Deml commented · November 2, 2020 12:33 PM · Flag as inappropriate

I'm having this same issue!

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CHARLES LEE commented · October 21, 2020 9:24 AM · Flag as inappropriate

Hey Adobe, any word on this?

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