Bug Report (Crash): Pr2020 (14.0 and 14.0.1) - Premiere Pro could not find any capable video play modules (OSX, MacPro 2013 with Dual D500)
PR Pro 2020 suddenly stopped working (as of January 15 2020).
It shows the splash screen and goes through some loading stuff (very, very, very slowly).
Finally an error message pops up saying „Premiere Pro could not find any capable video play modules…..“ and crashes.
I already tried resetting caches and preferences, reset the NVRAM and PRAM, removed every single plugin I had, uninstalled and reinstalled PR but to no avail.
I have PR Pro 2019 installed alongside and it is working just fine (lucky for me I could downgrade some of my PR projects so I could continue working and hold the deadlines).
I already sent out the crash report a few times but didn't hear back from Adobe.
OS Version: Mac OS X 10.14.6
CPU * Core count: 12
CPU Frequency: 3500MHz
Bus Frequency: 100MHz
Open GL Renderer: AMD Radeon HD - FirePro D500 OpenGL Engine
Moritz Poth commented
MacPro (End 2013)
Intel Xeon E5 6 Core 3,5 GHz
64 GB DDR3
AMD FirePro D500 3072 MB
macOS High Sierra (13.10.6)
Pietro Vaglica commented
same identical issue Premiere and Media Encoder.. i reinstalled Mac OS for be sure but still dont work.
iMac 27 5k 2017 / Premiere Pro 14.0.3
Jay Cee commented
I have a brand new computer so I know its not that.... but my pro crashes even though it has auto saving I have lost hours of edited work and no saved work. Not impressed.
To all concernded: check the community thread again for a (possible) workaround.
Looks like the culprit is the Promise Uility.
John Pooley commented
There is a workaround for this issue that Adobe staff members can apply for you if you join the Facebook group "Adobe Premiere Pro Editors on Facebook"
Claudio Chock commented
As shared on the community forums, not just on the Mac Pros but also the Macbook Pros. Initially thought it was an issue with the newer 2019 Macbook Pro 16" and Mac Pro - turns out it affects older hardware when there is clean install on Catalina. Someone from Adobe needs to address this.
Maxim Chernyaev commented
Two machines: iMac Pro and Mac Peo 2013 8 core Dual D700. Both clean-installed, reinstalled, erased, reinstalled and to on.
it seem to be randomly laughing once in 4-5 attempts.
Larry Edelman commented
I have the same issue with a brand new Mac pro. After spending many hours with both Apple and Adobe support people, I tried everything except for a re-install of my computer, which the Apple tech did not recommend I do. I am left with the impression that Premier 2020 14.0 and its related applications are not compatible with the new Mac Pro running 10.15.2. Both the Apple and Adobe technicians recommended that I install and use Premier 13.1.5. I hope Adobe addresses this quickly.
Kyle Jones commented
I have the same issue. iMac Pro. Happened immediately after installing 2020. Horribly hurting my workflow.
James Goodenough commented
I have the same issue - same machine, but running OS X 15.X with FirePro D700s.
I've found that if I launch the Apps as soon as I've done a full reboot (not a restart) the Apps will load. But if I close one and try to reopen it, I get the warning. So something clearly loads int he background that stops the launch.
It's a fresh install, so I'm reluctant to roll back any apps, so I'm using this work around in the hope that a fix comes soon.