bug premiere pro 2020
bug report on premiere pro 2020: playback stop while playing on timeline and then display message: "A low-level excerption occurred in: Adobe Player (Player:11)" - then Premiere crash, and i have to force quit from force quit application. i'm working on a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), 3,5 GHz Intel Core i7,
We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.
If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.
We’re eager to pursue the issue further.
Michael Krehan commented
Same here. Tried multiple versions of the Nvidia driver, both Studio and Game.
A low-level exception occurred in: Adobe Player (Player: 76)
I wish Adobe had automatic crash reports that send logs to them when they occur, and they'd fix them ASAP. Using the software renderer is not a viable solution.
Windows 10 Home
10.0.18363 Build 18363
Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
GeForce GTX 1080 Ti
lionel delfini commented
Bonjour je ne parviens plus a créer un titrage hérité j'ai un message d'erreur
a low-level exception occurred in : adobe player (player6)
comme puis-je résoudre le problème
Gareth Vogan commented
Something that has been an interim fix for me:
Go to file > Project settings > General, and then in the Renderer dropdown menu, change it to 'Mercury Playback Engine Software Only'
Hope that helps
Antoine Autokroma commented
Reinstall CC 2019 and downgrade your project manually https://www.youtube.com/watch?v=ZJO4PlHASIs
Laura Huesca commented
Please, i need a solution. I upgrade from 2019 to Premiere Pro 2020 and now i CANT work on my previous projects. Please HELP
Gareth Vogan commented
Mine's just started doing the same in the past few days. I reset the preferences when I opened up PP, which cleared it - however I know get the same issue with (Player: 5).
Any ideas from anyone?
gus evangelista commented
Player 11 issues...
Sergiu Mihalache commented
10 days from the last "update" (bugdate?) and no news from Adobe on the issue. Probably too busy counting and/or spending the loads of money they keep receiving from us for nothing.
Ingolf Bannemann commented
Same here. specs:
Windows 10 Pro 64 Bit
ASUS ROG STRIX Z390-F
Intel Core i9-9900K, 8x 3600 MHz
ASUS GeForce RTX 2080 Ti, ASUS DUAL-RTX2080TI-11G, 11 GB GDDR6 (cuda enabled)
SSD: 1000 GB M.2 PCIe SSD Samsung 970 Evo Plus
32 GB DDR4-RAM, Dual Channel (2x 16 GB), 3200 MHz, G.SKILL Trident Z RGB Series
sound is running, unable to show Video, even after rendering timeline: Error: Low Level Excaption Player 5
warren ukah commented
I CAN NOT view playback in adobe premiere pro 2020. The specific error I'm getting is "A low-level exception occurred in: Adobe Player (Player:5)"
Jeremy Franchi commented
This problem was first noted in Nov 2019. It's now April 2020. This is what you give us for $50 a month?
M.K. Production commented
I've switched to FinalCutProX with the work I should finish, but ADOBE, let me back to Premier, please.
Aimo Hyvärinen commented
In windows I can do the work but not in Mac with same project and same warning ( luckily exFat hard drive).
kuldeep goswami commented
Or give a proper UPDATE !!!!!!!!!!!!!
kuldeep goswami commented
Please fix this issue Adobe !!!!!!!
Jimmie Sullivan commented
I am getting a low-level exception in premiere pro since I upgrade to 2020
I can't get any work done
Dillon Rahill commented
Same Problem, this is ridiculous. Just updated premiere. Literally cannot get any work done. All I see is a media pending icon unless I switch the mercury playback engine from metal to software only... and even then a 2 minute export turns into a 3 hour export. Please solve this problem.
Borys Oberenkowski commented
Help me, Obi Wan Adobe. You're my only hope.
Frida Neverdal Olsen commented
Please help Adobe, this is giving me some real problems...
Loren Miller commented
GPU rendering and GPU for live 4K playback is critically needed. V 14.1 destroys all connection to the D500 GPU's in my 2013 Mac Pro. They were really cooking nicely in 14.0.4.
I went a little insane over these Exception error messages until I realized Adobe DOES have a backstep strategy- it simply doesn't advertise it in enough places. Uninstaller is in the Premiere folder. The minute you invoke it, you get new options next to the Premiere icon in the CC Desktop app.
I reinstalled 4.04, and lo, there are my GPU's, working on a couple streams of live playback of 4K ProRes (HQ) and on renders.
Looking forward to 14.2.