bug premiere pro 2020
bug report on premiere pro 2020: playback stop while playing on timeline and then display message: "A low-level excerption occurred in: Adobe Player (Player:11)" - then Premiere crash, and i have to force quit from force quit application. i'm working on a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), 3,5 GHz Intel Core i7,
We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.
If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.
We’re eager to pursue the issue further.
Stéphane Lafrance commented
A low-level exception occured Adobe player 6
I can not put any text on a video line. Everything turns red. No play back
Nom du modèle : Mac Pro
Identifiant du modèle : MacPro6,1
Nom du processeur : 6-Core Intel Xeon E5
Vitesse du processeur : 3,5 GHz
Nombre de processeurs : 1
Nombre total de cœurs : 6
Cache de niveau 2 (par cœur) : 256 Ko
Cache de niveau 3 : 12 Mo
Technologie Hyper-Threading : Activé
Mémoire : 64 Go
Version de la ROM de démarrage : 188.8.131.52.0
Version SMC (système) : 2.20f18
Version Illumination : 1.4a6
Numéro de série (système) : F5KQ608BF694
IDUU du matériel : 0CE1F2CF-0C58-5F5E-86AA-13791CE37000
Please ADOBE help
DuVerne Rutherford commented
Low level exception in Adobe Player. . . I tried downgrading to the previous version and my video clips did not play at the right speed (too fast). To verify, I played the raw clip in VLC and it played just fine. I guess I will try the version from two updates ago that worked just fine. I hope you get this fixed soon.
System specs: i7 6700k @ 4 GHz, 2 RX 580, 32 Gb of RAM Widnows 10 Pro 64
Joseph Tagle commented
same problem here. hope this gets resolved.
Windows 10 64 bit
AMD Ryzen 5 3600X
Geforce 1660 SUper 6GB GDDR6
Jacek Kropinski commented
Same problem on Mac OS 10.14.6 (18G4032) with Premiere 14.1
"A low-level excerption occurred in: Adobe Player (Player:5)" -
Dennis St. John commented
Same problem here all! At first I thought my GPU was going down but after coming here and reading all the woes, I now know it's an Adobe Premiere problem. Adobe, FYI, exporting a 2 hour timeline with 4K footage using the Mercury Playback Engine Software Only simply isn't going to cut it. This seems to me like it should be the most basic of functions in Premiere. Why this problem now? We should be adding features, NOT bugs! Please fix asap, Adobe!
Unfortunately, Adobe Premiere Pro 2020 is no longer an option for me. I am a professional with a workflow, and I cannot put up with issues like this. I resurrected PP 2019 and I'm back in business. Thankfully I have an easy surefire way of reading in PP 2020 projects in any previous version! I always keep 3 versions of PP installed at all times for debacles such as this. Adobe, here's a good ol' fashioned concept for you... "if it ain't broke, don't fix it"!
Joe Ronca commented
Same thing happening here! Please help Adobe! Mine also says (Player 5).
I can use Premiere (SLOWLY) with Software Only, but have a huge project to export for a client!
Please fix this. I cant tell clients I cant make deadlines because my editing software has a bug.
MacBook Pro (15in 2019)
2.6 Ghz 6 Core Intel Core i7
16 GB DDR4
Radeon Pro 555X 4GB
Adam Kortepeter commented
Mine says (Player 5) not 11
JACQUES VILLIERES commented
WHEN SHALL WE GET A SOLUTION????????
TILL NOW THE ONLY THING WE ARE GETTING IS A DEFENING SILENCE FROM ADOBE
Michael Krehan commented
Same here. Tried multiple versions of the Nvidia driver, both Studio and Game.
A low-level exception occurred in: Adobe Player (Player: 76)
I wish Adobe had automatic crash reports that send logs to them when they occur, and they'd fix them ASAP. Using the software renderer is not a viable solution.
Windows 10 Home
10.0.18363 Build 18363
Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
GeForce GTX 1080 Ti
lionel delfini commented
Bonjour je ne parviens plus a créer un titrage hérité j'ai un message d'erreur
a low-level exception occurred in : adobe player (player6)
comme puis-je résoudre le problème
Gareth Vogan commented
Something that has been an interim fix for me:
Go to file > Project settings > General, and then in the Renderer dropdown menu, change it to 'Mercury Playback Engine Software Only'
Hope that helps
Antoine Autokroma commented
Reinstall CC 2019 and downgrade your project manually https://www.youtube.com/watch?v=ZJO4PlHASIs
Laura Huesca commented
Please, i need a solution. I upgrade from 2019 to Premiere Pro 2020 and now i CANT work on my previous projects. Please HELP
Gareth Vogan commented
Mine's just started doing the same in the past few days. I reset the preferences when I opened up PP, which cleared it - however I know get the same issue with (Player: 5).
Any ideas from anyone?
gus evangelista commented
Player 11 issues...
Sergiu Mihalache commented
10 days from the last "update" (bugdate?) and no news from Adobe on the issue. Probably too busy counting and/or spending the loads of money they keep receiving from us for nothing.
Ingolf Bannemann commented
Same here. specs:
Windows 10 Pro 64 Bit
ASUS ROG STRIX Z390-F
Intel Core i9-9900K, 8x 3600 MHz
ASUS GeForce RTX 2080 Ti, ASUS DUAL-RTX2080TI-11G, 11 GB GDDR6 (cuda enabled)
SSD: 1000 GB M.2 PCIe SSD Samsung 970 Evo Plus
32 GB DDR4-RAM, Dual Channel (2x 16 GB), 3200 MHz, G.SKILL Trident Z RGB Series
sound is running, unable to show Video, even after rendering timeline: Error: Low Level Excaption Player 5
warren ukah commented
I CAN NOT view playback in adobe premiere pro 2020. The specific error I'm getting is "A low-level exception occurred in: Adobe Player (Player:5)"
Jeremy Franchi commented
This problem was first noted in Nov 2019. It's now April 2020. This is what you give us for $50 a month?
M.K. Production commented
I've switched to FinalCutProX with the work I should finish, but ADOBE, let me back to Premier, please.