bug premiere pro 2020
bug report on premiere pro 2020: playback stop while playing on timeline and then display message: "A low-level excerption occurred in: Adobe Player (Player:11)" - then Premiere crash, and i have to force quit from force quit application. i'm working on a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), 3,5 GHz Intel Core i7,
We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.
If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.
We’re eager to pursue the issue further.
Ryan Farber commented
Same issue when playing from the timeline.
Premier 2020 (14.0)
MacOS Mojave 10.14.6
MacBook Pro (15-inch, 2019)
2.4 GHz Intel Core i9
32 GB 2400 MHz DDR4
Radeon Pro Vega 20 4 GB
Intel UHD Graphics 630 1536 MB
Passé sauvage clothilde commented
Premiere crash when I use proxy since last week ! I need proxy to work.
Chris Byers commented
Same bug, but seems to mainly do it when I use j, k, l to speed up timeline. I'm using an iMac Pro 10 core w/64G mem on Mohave 10.14.6. I have all of the Red Giant suite installed as well as EastWest VSTs and Native Instrument VSTs, but I'm not utilizing any of these in my workflow. Simply created a new project, added a MPEG-4 video, 17 minutes long, 1280x720, 1.94GB, stereo (although 4 audio channels show up in the timeline). AAC encoding, H.264.
Chan Pedersen commented
Same thing only working on Windows 10, i7-9700 3 GHz, GTX 1660 Ti (6GB). Happens primarily when time re-mapping and occasionally when scrubbing through timeline. Happens with any footage from any camera.
Julio Cesar Almeida de Oliveira commented
After I upgrade my premier to 2020, several strange problems appear.
And does anyone work with Blackmagic's UltraStudio3D? No way to get a clean and stable sound out...
Jason Valle commented
Same issue with CC2020 for me. Footage is from. JVC 170U
Jonas Kolbenschlag commented
Same issue "with fast forward", since im upgraded to CC2020...
MuVimon Studio commented
WTF Premiere? Are you trying to tell me to ditch you and stick to my Davinci Resolve Studio workflow?
After all the years we been together, paying you every month!, and you can't keep JKL from glitching? Its fundamental for all editors to use JKL on every sequence.
Duane Abler commented
Same issue. Locks in double play speed and can't stop the playback. Have to force quit and relaunch. Very frustrating. Please hurry!!! I use the JKL keys constantly.
'Under Review' Like every other one they haven't fixed or implemented...
Danielle Calhoun commented
SAME ISSUE! PLEASE PLEASE FIX!
Cédric Van den Plas commented
Same issue here :( tried to reinstall drivers but nothing change
-> I will install previous Premiere Pro Version to finish my work :'(
Eyal Asraf commented
Hey, i'm using premier v14 on a 5K iMac late 2015 3.2 GH quad core i5 with 16 GB RAM
the problem is when i insert a clip from my camera (canon 5d II) and try to speed up more than 199% speed the program is freeze with a low level exception occurred in: adobe player (Player:60) warning and than crash.
when i try with a clip from my DJI Phantom 3 drone it work as it should and perfectly.
this is my camera for the last 2 years and i have never had a problem like this until the program was updated to V14
please, i can't work like this and it delaying me to reales projects to my clients !!!!
what to do ??
Camilo Polo commented
Same problem for me here. When I speed up my footage or try to apply time remapping, as soon as I go to play it back, the error comes up: "A low-level exception occurred in..." and then I have to close it and even force quit it.
It seems to be a recent error for a few people, are there any ways to work around this?
Will really appreciate your support Adobe. Thanks.
J Jung commented
I have the same problem, and I have tons of works to do for my cilents!!! I am using Macbook-mid2015.
Joachim Cohen commented
I'm also having this problem. If a frame skips I get the error code and Premiere crashes.
Every time these things happens in CC, I'm any of the program one are using, one should get the subscription for free until it is solved!!!!!!
Calling adobe now... waiting on the phone for 15 min then i get disconnected, called 3 times by now, happy customer....not...
Trevor Carlee commented
Upvoted and impatiently waiting. This has caused quite a delay in my projects over the past week or so. I keep forgetting to not fast forward or rewind (muscle memory) and having to force quit and restart. I would have switched over to my Avid by now if the client on this current project didn't require the finally delivery project to be in Premiere.
Is there any update on when they'll be able to patch this bug?
Raphael Brito commented
nvidia titan xp gpu
Zach Kornfeld commented
Having the same issue, using a pretty much brand new 27-inch iMac with 64 GB of RAM, 3.6 GHz Intel Core i9. Would love a patch!