bug premiere pro 2020
bug report on premiere pro 2020: playback stop while playing on timeline and then display message: "A low-level excerption occurred in: Adobe Player (Player:11)" - then Premiere crash, and i have to force quit from force quit application. i'm working on a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), 3,5 GHz Intel Core i7,
enrico stocco
shared this idea
We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.
If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.
We’re eager to pursue the issue further.
232 comments
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ROBIN MCCAIN
commented
It is probably a matter of this tool being so old that no one currently working at Adobe has a clue how it really works. That means they will need to hire someone specifically to rebuild it from the bottom up using current algorithms and interface specs for all platforms.
As for reproducing its behaviors, all you need to do is to open an existing title and see how the columns in the window move to the right. The columns must be manually moved to the left so you can see enough of the far right column to change the fonts, sizes, shadows, etc. This happens every time...
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Sergiu Mihalache
commented
Obviously, the more we pay, the less they will do; why do something if the money is coming in a constant stream (or, better said, river) anyway?
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John Myers commented
Adobe is failing us again. How much money in subscriptions do we have to pay to continue beta testing for your products?
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ROBIN MCCAIN
commented
Yes, that is why it is called the LEGACY Titler. Unfortunately, it is still the best choice for many creative tasks. The new titler seems to be designed for closed captioning and does not have the features one would expect from a full service titler. Someone at Adobe seems to think that we should now design titles in After Effects. While this might be a good choice for really fancy high end projects, it does not meet the needs of people who need a quick & dirty titler.
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Zheng Wang
commented
I've been having this problem with older projects. Reliably, it's ALWAYS when there is an item on the timeline made with the old titler. If I delete those old titles from the timeline and restart Premiere, everything is fine.
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Ziemowt Jaworski
commented
In many different platforms, different OS the problem persist. I personally heard about at least 10. The easiest way to reproduce is to heavy scrub for a while (bac and forth with speed changes) on a H264 mp4 file. I bet it will crash after while on most of computers.
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Robin McCain
commented
Yeah, I had a problem exporting to h.264 and MPEG2 recently. Dissolves were not smooth but jerky. Turns out you need to check updates pending. Update the operating system, antivirus, graphics driver and Adobe stuff. Interactions between versions are so tricky that it is imperative that all the software versions are compatible.
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T R
commented
Sorry Adobe, this is unacceptable.
I am teaching an introductory class in video editing at university. I now have had several students complain that they cannot export h.264 anymore, which is one of the most central functions of any editing application.
TONS of people here seem to be unable to get rid of this problem, yet you claim you are not even able to reproduce it? Are you testing your software at all before you ship it?
It's 2020 and you charge money for an editing application that cannot reliably play back or export h.264 videos? Seriously?
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Ursula Zach
commented
Big problem with Export: It´s written: low level exception - can´t export with H.264. System stopps.
version: v14.2I switched back to version 2019 - now it works. That can´t be the solution!??
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Corban Monger
commented
I HAVE FOUND A WORKAROUND:
I only get this error when my Premiere project file is opened OVER THE NETWORK. I can add footage from my NAS and still edit with no problem but the *.prproj file must be on a LOCAL drive.
I would advise everyone with this issue try transferring their project to a local drive and open it from there and see if you still get this error.
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潔霖 莊
commented
I can't open new project files in older version.....
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Lucas Selbach
commented
hi there folks,
Just to let you know that the problem wasn´t in my Nvidia driver.Premiere update to 14.1 was buggy.
Then I reverted to 14.0.4 through Adobe Cloud and everything is nice now (except for one day without editing).
Just go to 3 dots - other versions - click previous version and INSTALL.
best -
Lucas Selbach
commented
When changing the option Acceleration from CUDA to OPEN CL the error switched from:
low-level exception ocurred in: Mercury GPU ... (accelerated renderer 2)
to
low-level exception occured in: Adobe player (player: 76)When switching to software acceleration, the error stopped but the titles aren't working.
Will switch back my nvidia driver to the previous version.
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Lucas Selbach
commented
It happen to me after I upgraded my video driver Nvidia 445.87 from apr-15-2020. I will try to switch back to my old driver and get back here (but will try the mercury software option by Robert Poissant).
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Robert Poissant
commented
UPDATE!!! A temporary solution for me is to switch the renderer from Mercury Playback GPU Acceleration Metal to Mercury Playback Engine Software...
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Same error as all of the above, started happening upon the most recent update....working on MacBook Pro (15-inch, 2017), 2.8 GHz Quad-Core Intel Core i7, 16 GB 2133 MHz LPDDR3, Radeon Pro 555 2 GB Intel HD Graphics 630 1536 MB
Please help ASAP!!!
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ROBIN MCCAIN
commented
I remember sitting in a room at BAVC in early 2003 when the Adobe people told us that they were completely redesigning Premiere as a Windows only release. (This was because Adobe was upset with the Final Cut launch shortly before). At that time they tied the visuals to the Microsoft toolkit. That was 17 years ago, and there have been many changes to Microsoft's development tools. After a few years Adobe expanded the PP release to once again include the Mac OS and must have made some developer code changes at that time.
My guess is that Adobe has not really made too many changes at the back end since then, so much of the backbone video code is stuck somewhere around 2006 before GPUs were a major consideration. That is probably why we can turn off GPU acceleration and PP will then work (slowly).
Well - wake up Adobe - today it is a GPU world! -
Tim Strube
commented
"If you can reliably reproduce the ‘low level exception’ problem..." – same exact problem here and I'm blown away that Adobe can't seem to "reproduce" this or address it, or was somehow caught off-guard by it. It's happening to every (repeat: EVERY) editor I know who's currently remote and working on a Macbook, Mac Mini, or iMac.
Edit: I should add that this happened to me without any Legacy Titles. Just a standard Apple ProRes proxy, and a single music track (WAV). That's all it took.
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JACQUES VILLIERES
commented
ADOBE, when can we expect a solution?
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Jake Tran
commented
I had this problem when v14.0 came out, reverted back to v13 which is full of its own bugs and crashes, gave it many months then tried the new v14.1 today and still the same problem.
This is absolutely absurd that I pay so much for an app that I can't even use the latest version of.
No, turning off GPU acceleration isn't a viable option, Adobe. Stop recommending that "solution".
Windows 10 Pro
i7-6700k, not OC
64gb RAM
GTX 1060 6gb -
Ben Butt
commented
Adobe - what an earth is going on. I am now in a position where I cannot backtrack. This is a terrible problem to have wth a major update. Really need to sort your **** out!!!
