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bug premiere pro 2020

bug report on premiere pro 2020: playback stop while playing on timeline and then display message: "A low-level excerption occurred in: Adobe Player (Player:11)" - then Premiere crash, and i have to force quit from force quit application. i'm working on a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), 3,5 GHz Intel Core i7,

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  • Dave Burgess commented  ·   ·  Flag as inappropriate

    PLEASE FIX. This demands your immediate attention !! J,K,L are rudimentary functions ! Your software should be stable for as much as we pay for it !!

  • Dave Burgess commented  ·   ·  Flag as inappropriate

    Same EXACT problem here. 22 computers in our editing lab here at Pine Crest School. Adobe Premiere Pro is un-usable. We are absolutely STUCK. FIX THIS TODAY PLEASE. We CANNOT EDIT.

  • cody raisig commented  ·   ·  Flag as inappropriate

    I'm having the same problem. I'm on a 2018 Macbook Pro running OSX Catalina.

    Midway through a project the entire computer just goes to sleep unexpectedly.

    What is the fix?

  • Ben Schuette commented  ·   ·  Flag as inappropriate

    Similar issue here; when trying to play back certain projects from 2018/2019, Premiere gives me this error (or sometimes it's Player: 60 instead) and after a couple seconds, it takes the plunge.

    windows 10 pro, 10.0.18362
    intel i7-9700 @3gHz
    16 GB RAM
    Nvidia GeForce RTX 2060

    Premiere is installed on an SSD.

    I literally can't work on some projects. If I was my boss, i would not extend that premiere subscribtion.

  • Teresa Wysoglad commented  ·   ·  Flag as inappropriate

    Same problem on both of our systems: iMacs both running Mojave 10.14.6. Neither resetting preferences nor setting to "Software Only" help.

  • Frederic Tiberghien commented  ·   ·  Flag as inappropriate

    Same issue here.
    My system is MacBook Pro 15 inch 2018. 2.9 GHz 6-core Intel Core i9. 32 GB 2400 MHz DDR4. Radeon Pro Vega 20 4 GB. Intel UHD Graphics 630 1536 MB

    Adobe, we pay good money to use your software, please fix this bug as soon as possible as it costs US money!

  • Joe Allam commented  ·   ·  Flag as inappropriate

    Just adding another voice to the same issue of J/K/L causing the same "low-level exception occurred in: Adobe Player (Player:11)" running on New MacBook Pro 16" requiring force quit and reopen.

    I thought the issue was because I was using a project file that had originated in CC 2019, so created a completely brand new file with 2020, yet the same issue persists.

    It's so hard to avoid using those keys when wanting to playback faster than 1x.

  • Yves Labrosse commented  ·   ·  Flag as inappropriate

    Trying to work and I get annoyed because when scrubbing through the timeline with J K L, it freezes and I have to force quit Premiere... seems like this issue has been recurring with other members since November... when can we expect a fix?

  • Dave Rochelle commented  ·   ·  Flag as inappropriate

    I have been having the same issue. On my system it affects .mov Quicktime files mostly, and crops up immediately if playing footage back at anything other than 1x normal speed.

    iMac 5K, late 2014, 4 GHz i7, 32GB RAM, AMD Radeon R9 4GB graphics and running Mojave 10.14.6.

  • Casey Redmon commented  ·   ·  Flag as inappropriate

    Same issue. Happens when I try scrubbing through the timeline. Sometimes I lose control of the program, sometimes it crashes. I exported an XML to Premiere 2018, but the project still crashes.

  • Doug Menuez commented  ·   ·  Flag as inappropriate

    Constant crashes on iMac 2015 Mojave 10.14.6, 24 GB Ram, while editing in Premiere Pro 2020; not just crashing Premiere but actually freezing all and after a minute it is restarting the computer. Each session got shorter before crashing. No obvious trigger but it could have been adding audio effects. Basic work on sequence in timeline. WORKS FINE ON MacBook Pro Mojave 10.14.6 16 GB Ram 1 tb hd. System details on both below.

    iMac Model Name: iMac
    Model Identifier: iMac17,1
    Processor Name: Intel Core i5
    Processor Speed: 3.2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 24 GB
    Boot ROM Version: 174.0.0.0.0
    SMC Version (system): 2.33f10
    Serial Number (system): DCPR67DDH0Q4
    Hardware UUID: 4729355F-8FD9-5FB8-AEC3-8188468BD0B5

    NOTE: It works fine on my MacBook Pro:
    Model Name: MacBook Pro
    Model Identifier: MacBookPro14,2
    Processor Name: Intel Core i7
    Processor Speed: 3.5 GHz
    Number of Processors: 1
    Total Number of Cores: 2
    L2 Cache (per Core): 256 KB
    L3 Cache: 4 MB
    Hyper-Threading Technology: Enabled
    Memory: 16 GB
    Boot ROM Version: 203.0.0.0.0
    SMC Version (system): 2.44f1
    Serial Number (system): C02V33M2HV2R
    Hardware UUID: F2CB55CA-6682-532F-9895-E2F14DFB2BDB

  • Matthew Brodie commented  ·   ·  Flag as inappropriate

    Same problem here. Doesn't happen when render engine is set to software only (not a long term solution)

    Working on a 2013 Mac Pro, 3.5GHz 6-core, 16GB RAM, D500 graphics. Working with .mov MPEG-4 video from a 5D MKIII

  • aaron lee commented  ·   ·  Flag as inappropriate

    Same problem here. Windows... happens when scrubbing video with J K L

    Getting my last wedding video out, then saying goodbye to Adobe and video work foooorrrrrrever.

    Hello farming in my garden. Goodbye EDITING.

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