BUG: Premiere Pro 2020 "Not Responding" During h.264 Imports
Problem: Importing a 5.5 - 6GB h.264 file (4K/59.94 FPS) causes Premiere to go "Not Responding". The import dialog box stays up, the status bar doesn't move, and both the dialog box and Premiere's title bar say "Not Responding". While this is happening, one core of my OC'd 7900X goes right to 100%. Another core is around 50-70%, and the rest are at or near idle.
This lasts for approximately 1 minute and 20 seconds per file imported, give or take. I can't do a single thing with Premiere while the import is happening; I have to just sit and wait for it to respond to the operating system again.
Once the file is installed, I have another lag associated with putting it on the timeline. Putting that large file on the time line does NOT cause Premiere to go unresponsive. But I can't do anything with the timeline until... something finishes. I'm not sure what Premiere is doing, but it again sends a core (or two) to 100% while I wait. This one lasts for far longer than 1:20; sometimes it's four to five minutes.
The system specs are here: https://www.jasonvanpatten.com/gaming-rig/
Storage is set up as:
HDD mirror - media pool/imports
SSD mirror - project files
M.2 drive - scratch space
NVMe (sys drive) - export drive
It doesn't matter where I put the import media. I can even put it on the super-fast NVMe drive and it makes no difference at all. I've run the new System Compat Report in Premiere and: nothing found. I'm kinda at a loss here. This didn't used to be a problem with Premiere. I'm still suspecting that there's some poisonous interaction between Premiere a fully-patched Windows 10 OS, but that's just a hunch.
Lorraine Steenkamp commented
any update on this issue? has it been resolved?
Lavrenty Gubin commented
Hi Mate! I have spent two days on this issue and I was blaming Nvidia and Premiere and did all suggested but nothing helped until I found an advice to turn off Intel video card if you have another one installed and it helped! So, if you have dual card system, try turning off Intel onboard card. It helped me with h.264 issue in Premiere and it also improved Premiere loading time. Good luck!
Bret Kerr commented
Still a bit of lag - but changing location of cache helped
Nikki Forsberg commented
Has there been a fix for this ticket yet? I'm experiencing the same issues. It's happened ever since I updated to 2020 and still occurs even when I re-installed 2019.
This is extremely inconvenient so any help would be appreciated
Primero Ang commented
Yup.... having this issue (on and off...) no matter what I did, used CUDA/OPEN CL and heck, even Mecury... nothing fixed this issue.
Changed different types of exports (H264/265) still the same bloody thing.
Even sacrificed a clip or two as I followed the advice of removing the clips which the error time frame mentioned in the alert... STILL NO IMPROVEMENT!
I just don't understand how we are paying monthly to get headaches. And I need my exported videos to show clients (even with exporting low 720p videos....) but can't...
Aaron Young commented
Does anyone have an update on this? Still having this issue.
Antoine Autokroma commented
You're right the import process is very slow. Could that be because of the audio conforming ? I'll make some test.
It didn't seem so slow on the timeline for me
UPDATE: Reproduced by Adobe. No ETA as of yet for a fix/patch/etc. But at least they know about it.
Easily reproduced; does it 100% of the time for me. And it's the same as the previous version of Premiere (2019?) The one just prior to the version that released today.
Antoine Autokroma commented
Weird. Is it easily reproducible or at random ?
" Previously" as in CC 2018 ?