Hey Dacia,

Thanks for reaching out directly via email too. I am thrilled to share my findings and help the best I can to nail the issue.

Cheers,

~ Alexander

Hi Alexander,

There seems to be a few issues going on here. Some known... some that are mysteries that I would love to help get to the bottom of.

Lets start with the unfortunate known issues. Losing custom timing of Responsive Time AE Mogrts is an issue that is definitely triggered by moving projects from computer to computer. If you navigate to the Motion Graphics Template Media folder set up in your Scratch Disk settings, on a project that hasn't been moved, you will notice folders with a random alpha-numeric name. Inside these folders are the related .aegraphic file that is what contains the .aep and related footage. That random number is important to "direct traffic" and keep PR and the Tiny Inception AE™️ inside PR working together.

The trouble starts when you use Project Manager to collect all dependent files. Project Manager doesn't "see" that these folders are used in the project and they get removed. 😔 So if you have exported a couple of versions of a Mogrt and they share a common .aegraphic name, then things get out of whack since there is no Unique ID directing these re-connections. This is obviously no bueno. We are exploring ways that we can re-architecture this, which is a deeper undertaking that requires us to fix the underlying issue and be backwards compatible too.

The Reset Duration option was meant to help users in the meantime. I'd love to understand scenarios where this is not meeting the moment. Are there ways that we can tweak it to behave as expected?

now! things we are building a mystery with... that does not explain why this would be happening with 1 mogrt! Or why the in/out points are shifting. 😡

And it definitely doesn't explain why graphics are simply disappearing!
When you've seen this, have they also been AE Mogrts or are you referring to Graphics made natively in PR?

I'm going to email you directly and would love to connect and dive deeper into all of the above.

Thanks so much for taking the time to share your experience and raise these issues back up!

Also Mister Horse Por Vida!!!

Cheers,
Dacia

Hello Dacia,

Thanks for looking into this issue and providing some insight.

We've been bumping into this issue a lot and it's quite frustrating for our customers to come back to a project and find most of the graphics out of place (cut off early or invisible). Reseting duration doesn't always work, sometimes it does nothing and it doesn't help if you have custom edits on a clip.

I was trying to find what triggers it but it seems to be quite random. Here you can find a sample project where this happened:
https://www.dropbox.com/s/ytfq6xg6p4qu0u6/Premiere%202020%20Graphic%20Clip%20Cut%20Off.zip?dl=0

As you can see there is only 1 mogrt and 1 sequence, so it's happening under the most basic scenarios too. Here is how I got the project to this state:

1. Created a sequence and added the mogrt
2. Duplicated the mogrt clip 3 times and moved to different times
3. Closed the project
4. Renamed the default "Motion Graphics Media" folder with the mogrt assets to "Assets"
5. Opened project and relinked missing mogrts
6. Found first clip animating at wrong time

However, I am not able to reproduce it again, so there is probably some hidden trigger.

I am not sure if this is related, but I've noticed that Video in/out points for imported .aegraphic file changes when I select it in the project panel. See this video for what I mean: https://www.dropbox.com/s/udnw8dwxkhhyeup/Weird%20video%20in%20out%20points.mov?dl=0

Do you have any more advice? We're creating the mogrts in After Effects 2019, because we have a lot of different customers. Would creating the mogrts in 2020 change anything?

Let me know if there is more I can do, I am happy to assist in any way possible.

~ Alexander from misterhorse.com

Hi Micah,

We're analyzing several approaches. Unfortunately, we have to be careful to not break any of the underlying architecture for existing Mogrts and projects. While not impossible, this just makes things a little trickier and more slow to change, hence the creation of the Reset Duration workflow.

One of the things that I find users can do to try to prevent getting into this state is to ensure that you are keeping a well-organized Motion Graphics Template Media folder in both your project panel and on Disk (this is the folder that you set in the Scratch Disk settings).

The easiest way to get into a bad state is to have multiple versions of the same .aegraphic file in your project. i.e. the name is the same but maybe you re-exported it after some changes or several versions are in use. Making sure to name the aegraphic their own version helps to keep things clear.

Another way to keep things hygenic so to speak, is to set the Motion Graphics Template Media folder for each project respectively.

You mention that you see cc2020 as being worse at maintaining the desired timing vs previous versions though and that is concerning. Can you describe your workflow a little bit more?
Are you moving the project around to another computer or using the same Mogrts that are pointing to the same Motion Graphic Template Media folder for multiple projects?

If you could share a screenrecording and / or project where you're consistently running into this issue, that would really help.

Thanks so much,
Dacia

Are there plans to fix the underlying issues? I've found cc2020 to be much worse at holding timing than previous versions. Reset duration is great, but it would be better if it stopped breaking timing to begin with.

Hi Marlene, 

The Reset Duration option will become available only if you have an AE Mogrt with Responsive Time (i.e. have set Protected Regions of time in the .aep itself before export) selected in the timeline. 

One way to know if your Mogrt is Responsive Time is if you can stretch the in and out points to whatever length you want. The Responsive Time Mogrts don't have the little white triangle or "dogears" in the corner of the track item in the timeline. 

If for sure this is a Responsive Time AE Mogrt though, would you mind sharing a screen recording of whats going on / sending me a link to download the Mogrt thats giving you trouble? 

Thanks,
Dacia

I still have the same problem. "Reset Duration" in the Graphics Top bar is always greyed out for me. Can somebody help? (I'm on 14.0.4)

Finally!! It's not a complete fix but it's much easier than replacing a bunch of mogrt layers again and again. Please add this feature to CC 2019. My team is using CC 2019 since our system is not allowed to update it to the latest version yet.

Hi All!

I'm thrilled to finally be able to announce that the Premiere Pro v. 14.0.1 that was released last night has new functionality to help resolve issues that happen when the retiming of a Responsive Time Mogrt gets out of whack.

We've added a new function called “Reset Duration” in the Graphics top bar menu, which will use the length of the track item in the timeline as the single source of truth for how long the Mogrt should be retimed to. So if anything ends too early all you have to do is select the Mogrt in the timeline, use the Reset Duration command in the top bar Graphics menu, and voila!

This will also work with multiple selections at a time.
No more manual re-trimming or redundant work.

The primary source of the issue stems from relinking to the Mogrt's aegraphic file in the Motion Graphics Template Media folder. Having multiple projects pointing to the same root aegraphic or moving the project around and relinking to a different version of the same Mogrt can also get users into this state.

Hopefully this will help resolve some of the headaches that y'all have been experiencing. We tested a ton of scenarios, but you creative powerhouses work in a plethora of amazing ways that we cannot always predict. Please feel free to reach out if anything weird continues.

Hope everyone's New Year is off to a great start,
Dacia

Sorry for late response!

@james: For example, sometimes the end anim is gone without me doing anything; just restarting the project on a new day. I have one mogrt that has a text and dynamic background. Text and bg have protected in-anim and out anim. But often, and totally random, some (not all) of the mogrts has their out anim gone, so the mogrt ends when the layer ends so to speak, without animation.

And, sometimes, I prlong the mogrt but the out anim doesn't follow, so to speak. Clearing cahce etc doesn't help. This is so weird!

Is thsi sufficient info?

How exactly are you changing the duration of that mogrt?

Thank you for sending me the mogrt which is not working as expected for you. I'll take a look.
Ae Mogrts with Responsive Design - Time can get pretty confusing once you start trimming and/or stretching or squishing them a lot.