Green screen trouble - very random!
I have a pretty weird issue and I have been having it for a long time. Basically, I can be working on a project for a a few days and all of a sudden the video will go green and export as green. Once this video goes green it affects all the other videos that are in my project and they all turn green. Even the video on the internet (such as iPlayer) will go green. I can stop this by restarting my iMac and sometimes reset the SMC bus.
Once I do this all the videos on my system are Ok (such as iPlayer etc) BUT the ones in project in Premiere are not and will still be green.
The thing is the entire video is not green just certain flashes through out. It seems to be in MP4s and MOVs only. It only really occurs with MP4s in my Premiere project and MOVs created from Mac's 'Screenshot' App in the OS. Weirdly, this issue will ONLY occur when editing MP4s and MOVs in Premiere/After Effects. I will stress that only MOV format videos created in Screenshot on Mac OS are affected (and also previously Quicktime).
Another example is encoding in Media Encoder and creating Proxies. It goes for a while fine, then all of sudden the video goes green and hence the rest of the videos will be green after that. They will be completely green from start to finish. But sometimes they will also just flashes green here and there. This is within the software and also any exported file.
It also seems to only happen when After Effects is in the mix but I can be too sure about that.
Latest Creative Cloud Suite and all software upto date.
macOS Mojave 10.14.4
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
32 GB 1867 MHz DDR3
AMD Radeon R9 M395X 4 GB
Arne Schramm commented
Hi! I've also got the Same Problem everyone is describing. I'm also on an iMac 5k late 2015 with an AMD Radeon R9 M390 2 GB, Catalina.
Any news on a solution yet?
Thinking about switching to Resolve but I'm worried it's just the Graphics Card – don't want to switch Software for nothing.
Anyone got experience? Does it really only occur with adobe apps?
Taha Khan commented
For anyone having this issue still, this dudes youtube video did the trick for me. Even if it doesn't work, it's worth a try! https://youtu.be/pc9XKejA5zo
Martin Botvidsson commented
Same problem. MacBook Pro 16" Latest everything. Random green frames on .mov clips. Adobe??
Rob Harris commented
After editing in Premiere on my iMac for years, this problem just started happening on a new project I just started. Super annoying. Good to know its not me. Bad to know there appears to be no known solution.
I just restart my mac everytime it happens & then the green goes away for a while, so I have to restart 4 or 5 times during an editing session.
Ethan K commented
I'm in trial of adobe premiere pro. Definitely, won't purchase now.
I have rung Adobe, Apple and the Radeon support. They all blame each other and I just ended up going around in circles.
I spent thousands on my 27' iMac and thousands on Adobe software and not one of these companies are taking responsibility to this issue which has caused me hours and hours of wasted time. Even days and weeks!
jarrod tallman commented
Same here. Been dealing with it for years. Software only seemed to work for a while. But now it happens that way, too. I feel like it has something to do with how Adobe interacts with H264 and the video card. Adobe will never address it. At least I’ve never seen or heard them address it in my two years of dealing with it. Not a peep. Just have to keep restarting the computer and crossing your fingers.
I am now getting this issue using JUST the software renderer!!!
Screenshot attached. Before encoding I cleared all cache and started form scratch.
Why is this issue being ignored?
Johannes Polta commented
We have the same problem here on a iMac Retina 5K AMD GPU Mojave Premiere 2020.
Very frustrating! Didn't find a solution to fix the problem yet.
Luke Ogrodnik commented
THIS IS HAPPENING TO ME. Never experienced it before upgrading my OS to Catalina and updating to Premiere 2020. My project will be fine until I try to export an H.264 file, come back to the computer to find the audio is all there but every frame of the 12+ minute project is green. Then when I go back into my computer, Premiere displays clips as green. I too am seeing some videos online display green after the issue happens with Premiere which makes me think it is a QUICKTIME issue. The problem usually goes away after a shut down and power back on, but THEN my timeline will randomly glitch and display weird saturated colors within my clips, and then it will randomly go away if I let it sit for a minute. But it never seems to go back to normal until I start over with a new project, then it's back to square one. I do have several layers of Lumetri correction on my timeline, but come on Adobe! This is so frustrating. I feel like it completely corrupts the project once it happens for the first time. I experienced this on my last project and it went away for my new project until now, when I went to export a full proof. I have tried resetting the pram but nothing works!
Matt Yeager commented
This is not just an Adobe issue. This happens to me with A7sii files - the last time I solved it by proxying in Compressor and linking manually in Premiere. This time I got ahead of it and did the proxies in Compressor before I set up the project in premiere and same thing - first few are fine then green
So I called Adobe tech support why say it's to do with AMD, they told me to speak to Apple and Apple told me to speak to Adobe. Wasted hours of my time on the merry go round.
It only happens with Adobe software!
Someone has to take responsibility.
Kelsey Eliasson commented
I have the same issue, I'm trying to create proxies, and I'm lucky if I can convert a batch of 4 files at once. Then the 5th one gets green... When I restart the iMac, sometimes it works fine for a few files, sometimes even the first one gets green...
Nice to see other people with the same issue. I'm not alone! I have brought it up a lot but no reply from anyone that can help and as it's not a common spec to have it seems to be ignored.
I thought it may be a conflict with a plug in but obviously not.
Alexander Rozenblit commented
Exactly the same issue here and same specs. Update to Catalina didn't help either.
Andrew Wright commented
I have the same issue, same specs as you. Was hoping Catalina or premiere 2020 would fix but still the same.
Any luck? I have now completely fresh installed my OSX to Catalina and fresh instal of Premeire etc .... it's still a big issue. I get a feeling it is to do with the 395X graphics card but being on Apple I have the lastets driver. Possibly because I have a 4Gb RAM model? Because it goes someway with the MP4's before it goes green.
Help Adobe?! It's been really bugging me. I turned off H264 acceleration in Premeire and helped somewhat (but now everything is soooo slow!!) but encoding in Media Encoder with software encoding on it still goes green.
Any solution yet?
Anandavadivelan Vijayaragavan commented
I have the same issue, any solution to this?