CRASH!!! Stop sending out buggy software. 13.01 (build 13) crashes
13.01 (build 13) crashes constantly. It closes and goes right to desktop. No error log!
John Christensen
shared this idea
4 comments
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TaranVH
commented
Michael, do you use a UI scale other than 100%?
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Michael Brown
commented
When I "SAVE AS" or open any thing within windows (like if I am picking where to save my render .. anything where the save dialogue box pops up) It freezes and I have to Control + Alt + Delete to close it and start over ... I have the latest drivers for all of my hardware up to date as well. I have an i9-7940X 3.10GHz w 64 Gig of RAM. No way this should be happening.
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Sorry you're running into issues here.
More information is needed to understand the source of the issue here.
There are many GPU driver related changes with 2019. This has possibly been the most common cause of issues.
On the Windows side, some users have had better luck navigating directly to the Nvidia site to get the latest drivers. Windows update has not always provided the latest versions. Premiere Pro requires updated drivers that support CUDA 9.2 in order to use GPU acceleration.
For those with Intel drivers, there is a similar situation. Intel's driver assistant can notify the user that the driver is current when it is not. For those with Dual GPU systems or laptops, please update your Intel driver directly from the Intel website.
Intel Driver
https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10?product=88345Please feel free to reach out to support resources. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html.
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HKNYFilms
commented
i've had this problem every hour since updating to 2019. What's your specs? maybe theres something common?
Intel i7, 32GB Ram, SSD system, GTX 1080 8GB RAM
