Since the CC 2019 update, Premiere randomly crashes several times a day.
I've been at work for about an hour and fifteen minutes today, and Premiere has crashed three times so far. I'm not asking a lot of the program, I'm just doing the workflow I've been doing for the last month. This is now worse than Final Cut Pro was when I switched to Premiere a decade ago. What am I gonna do now, switch to Vegas?
Alexander Shapira
shared this idea
As Wes noted, there are some actions people can take to troubleshoot.
Of course, if you are still encountering specific crashes, feel free to report them with specific steps on how to reproduce them. Posts that say the app crashes aren’t actionable by the team especially when the thread describes multiple scenarios.
Crash logs are helpful especially in combination with reproducible steps and system information.
33 comments
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Kevin Monahan
commented
In my opinion as an editor: If you're on Mac, one thing that often wreaks havoc are incorrect folder permissions. If you updated Premiere Pro and/or macOS lately, perform these steps and some of these instability problems just go away: https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/
Trashing prefs and deleting media cache can also help, as troubleshooting steps.
Finally, please play close attention to system requirements - they have been raised recently. A good number of Mac users don't know the generation of their CPUs, as you need to really dig in and find this info that is difficult to locate (i find the website "everymac" helpful in this regard). If it's a 4th gen CPU and a GPU with less than 2 GB VRAM, it's no secret as to the instability you might be experiencing.
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Have some of you considered reaching out to support for some troubleshooting assistance?
If you are seeing crashes, crash reports provide useful info and clues.Please use the following link to reach out to support:
via call or chat at this link: https://helpx.adobe.com/contact.htmlGPU driver version has been a recent cause of some issues. Here is an additional link with related info:
https://theblog.adobe.com/important-information-on-gpu-acceleration-with-cuda-and-apple-metal/ -
Michael Whyte
commented
With the update I can't select clips, turn on and off layers and on and on. It's a mess.
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Mark Colomb
commented
I have a very similar problem. Randomly PP2019 will freeze up my computer with a black screen and even after waiting 20-25 minutes nothing changes. I end up having to hard reboot every single time.
I have a W10 platform, Xeon processor with 32GB of RAM. This should not be happening.
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Catherine Marciniak
commented
I did reach out to support but my experience is they say just buy an expensive external graphics card. i am using a very sophisticated brand new windows computer. I find it remarkable that if this advice is the only fix that Adobe are designing software that does not work in a normal hardware workflow.
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Hi everyone,
For those experiencing these issues, have you considered reaching out to support? (info listed below)
Sharing crash logs can also be useful. I'd be happy to help anyone locate these crash reports. You can post them here or share them with support. These reports typically provide very useful actionable info. -
Anonymous
commented
I agree. I am so behind on my edits bc since the update, IT KEEPS CRASHING!!! If it aint broke dont fix it. What is the deal here! Premiere geniuses get to work bc this is horrible!!!!
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Bek
commented
So sick of Premiere crashing - five times a day since the update is just so frustrating. It's seemingly random and most of the time I'm doing something simple like playing back the timeline, opening a folder etc. It crashes even when not at my desk...
I'm on a 2017 iMac - Retine 5K, 4.2 GHz Intel Core i7 with a Radeon Pro 580 8GB graphics card and 64gb ram... plenty of machine.
Please fix, driving me crazy
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Have you considered reaching out to support? If you are seeing crashes, these provide useful info and clues. GPU driver version can definitely make a difference.
You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html -
Catherine Marciniak
commented
I have the same problem and support eventually also blamed by system and graphics card - upgraded to a new computer at work - state of art - and still having the same problem - I think developers should consider it is PP bug.
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rob
commented
the PP randomly crashes problem has stopped for me. after installing Logitech SetPoint and then the latest Nvidia driver with NO Nvidia game options. driver only install.
sorry for others who are having trouble. hope this helps. -
HKNYFilms
commented
I've been trying various things in the past days. Adobe have been very supportive with multiple chats and remote access, But!...
I've tried re-installing Windows to 1809, and 1803 (the latter being way more stable generally). I found that the most recent NVIDIA drivers for GTX1080 cause BSoDeaths! I re-installed windows 1803 again, and installed the earliest driver i could find that supports CUDA 9.2 and since then, haven't had any BSoD's.However, i'm still getting many many crashes a day, some bring up Adobe crash reports, some just go straight to the desktop.
The Adobe agents in the support side have been very helpful, trying many things, but eventually point their fingers at my graphics card and refuse to humour any other faults in OS, PP, or other. There couldn't be anything wrong with their code right?!?I've tested GPU memory, PC RAM, changed SSD's, Changed OS versions, different versions of drivers for GTX1080, safe mode, new user accounts (permissions related), BIOS update, C++ repairs... i'm sure i've missed things...
I'm getting EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000EDE007380">
I do think it could be graphics card related, perhaps 2019 and NVIDIA aren't quite getting their dance on.
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There are many GPU driver related changes with 2019.
On the Windows side, some users have had better luck navigating directly to the Nvidia site to get the latest drivers. Windows update has not always provided the latest versions.
For those with Intel drivers, there is a similar situation. Intel's driver assistant can notify the user that the driver is current when it is not. For those with Dual GPU systems or laptops, please update your Intel driver.Intel Driver
https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10?product=88345There are different issues being reported here that deserve individual attention.
Please feel free to reach out to support resources. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html
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Nina Cording
commented
In my case, Premiere doesn't randomly crash. It stays stable for half of the day, BUT: It crashes due to GPU problems. When I don't select a special profile in the NVidia settings, it won't even load the first footage without crashing (Set basic profile to "3D App - Visual Simularion"), but even then, it will crash the GPU on exiting the program.
Just to give an example that it will work for a longer time without problems but even then it eventually crashes on me, too, but at least very very determinable. -
Reilly Lievers
commented
We are seeing all sorts of issues rendering and playback in PP2019 and we are rolling back all of our systems to 2018 for the foreseeable future. As a test I made a brand new project in PP2019 and added some footage (prores HQ 1080 files) did some quick cuts and colour correction, nothing really crazy but it took 49:08 min to export the 3 min clip. I took that project and 'downgraded it" using http://www.joshcluderay.com/downgrade-premiere-project-converter/ (which is a super AWESOME TOOL FYI) and then opened that up in 2018 and it took 2:17 min to render, same settings, same footage, same colour,same everything.... This was Windows 10 - I7 7740X 4.3Ghz, 64G's ram, Nvidia GTX 1080 TI 11G
So we tested this on our imac 5k's (2017 4.2Ghz with Radeon Pro 580 8G's) at the studio and saw similar results.
Programs have bugs, I get that things can't be perfect but between 2019 projects opening crashed, slow scrubbing (1080 prores footage with no colour/effects in the timeline won't play back smoothly at 1/4 quality) and then just not rendering out at all when you finally get the project done, 2019 was not working for us at all
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kate
commented
I am experiencing crashes when adding motion graphics to the timeline, exporting media, and editing graphics.
November 28: I uninstalled 13.0.1, restarted iMac, re-installed 13.0.1, downloaded a new motion graphic template from Adobe Stock, dragged to the timeline, motion graphic 'loads' until 15%, and crashes.I am running 13.0.1 on an iMac, OS Mojave 10.14.1, 3.4 GHz Intel Core i5, 32 GB 2400 MHz DDR4, Radeon Pro 570 4096 MB.
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Anonymous
commented
at the moment - it's not fit for purpose - jus sayin
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Anonymous
commented
Having the same issues, Premiere crashing when making titles, exporting, importing, playing back an edit. I am on PC.
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Peter D. Marsay commented
More info: I'm using OS Mojave on a 2018 MacBook Pro, and have submitted crash reports when prompted.
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Ditto this. I started a project in the 2019 version, but now I can't even open it without crashes, and if it does open the timeline is frozen and no video displays, just white or blank. Honestly never thought I'd consider Final Cut again, but it's looking more and more possible. Please don't lose me Adobe!
