Adobe Premiere Pro 2019 keeps crashing. Please fix it. I keep losing the work i have just done and its taking me ages to complete a project
Adobe Premiere Pro 2019 keeps crashing. Please fix it. I keep losing the work i have just done and its taking me ages to complete a project
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133 comments
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John Zale
commented
I'm running CC2018, is there a way to upgrade to 2019. I see 2020 is buggy!
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We have made several fixes in the PPro 2020 to address many stability issues. If you are still running into crashes, please submit a specific issue on the crash you are observing and include the crash log, specific steps, and your system configuration including driver and OS versions.
Having a catch all thread makes it impossible to respond to specific issues.
The more specific information we can get, the more we are able to take action to resolve these issues. The key here is that we are able to reproduce the issue so we can address it asap.
Thanks
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Reece Spice
commented
Has anyone herd anything from Adobe ? I keep flickering from all the forums back to their Twitter and then keeping dead silent on it.
I mean only run a YouTube gaming page and it's nowhere near as important as a lot of other people's work but still I like to keep consistent and to a schedule.
I know it's not the most important thing in the world but it's important to me and we are all paying a subscription I wonder if there's going to be any sort of compensation or just a fix at this point would be more than helpful.
I can import one clip which is my video logo which is about 13 seconds long and an MP4 file.
After that I'll try and import one of my larger MP4 files from my pre-recorded episodes and it's unresponsive I'm sure everybody is having the same problem I just didn't know if anyone at all would heard anything or if anyone that is what's going on.
really sorry everyone is going through the same issue I hope it all gets resolved and I hope you all manage to get your work done
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Terrence Youk
commented
I literally have had to save every time I make an edit or risk losing many minutes of a simple 4K UHD project because Premiere was crashing so much. If Resolve had customizable windows and a few other items, I'd leave Premiere in the dust. What's incomprehensible is the absolute silence from Adobe on this issue. This has been a major complaint for many months and to date, I have not seen one substantive comment from them... C'mon Adobe - throw us a bone!
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Reece Spice
commented
Up dated to 2020 all I get is the Not responding Window while trying to import an mp4 file
I thought it was just mine Please Patch This soon
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mo satarzadeh
commented
YUP and the infamous "Save As/Output Name" Dialog box crash are still present as well. WEAK.
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Carmex Chapstick
commented
Same i updated 2020 keeps crashing went back to 2019 and that crashes now to
Update:After a few minutes 2019 works go back to it and wait for them to patch 2020
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Bram Botterman
commented
Same here ... Crashing on import since 2020 with a BSOD mentioning DPC_Watchdog_Violation
No hardware issue, all other software is running fine
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Michael Rabb
commented
Keeps Crashing every few min impossible to finish my project! Infuriating
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Entourage Intl
commented
Just updated Premire 2020 and boom. Same crash again... ADOBE PLEASE FIX THIS ISSUE.... We do not pay for a crashing app.
I have mac pro 2017, 2.3GHz 18 core intel xenon w with 64GB DDR4, Radeon Pro Vega 56 8 GB. I dont this there is any issue with hardware.
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paul wedel
commented
@EddyChiang if you’re on osx, in the Finder, go to Documents/Adobe/ and rename the PremierePro folder to PremierePro.old and restart Premiere. It will then create a new PremierePro folder, and you will lose your keyboard settings (which can be copied from the “old” folder), any custom bins and custom layouts but PP should restart.
I have been suffering from crashing and then not-restarting since 13.0 and this is still an unfixed issue in 13.1.5 on OSX.
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Eddy Chiang
commented
Adobe will not start up. It crashes right on opening the program.
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Spiros
commented
SAME THING HERE
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BitBox Creative
commented
WTF?!!! I'm about to move to Hitfilm Express if you guys can't get it together! There's NO reason for constant crashing in this day and age. Fix your sloppy coding Adobe, there are LOTS of other options these days!
My System
Window 10 Home
Processor: Intel(R) Core(TM) i7-9700K CPU @ 3.60Ghz 3.60Ghz
Memory: 64GB
NVIDIA GeForce RTX 2080 11GB -
Gebe Alpar
commented
Same thing here. I'm very angry....
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Anonymous
commented
Bought a new Thinkpad P73 with an I9 chip and RTX graphics. Fresh install of CC 2019. Biggest problem so far is $#%(* audio dropping out, so I'm editing visually without half my dialogue on playback. Then this morning I'm toggling (Alt-Tab) between Word (my script) and Premiere, and suddenly...where's Premiere? Crashed and disappeared without even a screen asking for more information about the crash. Just...gone.
Really, I thought I was firmly in the Adobe camp. But I've also got an Avid subscription, and Resolve is free. It's as if Adobe was TRYING to drive me away.
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Anonymous
commented
Adobe needs to fix this called customer service twice still crashes,doing a slide show, won't even finish a review of work without crashing.
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paul wedel
commented
Yo yo yo I'm back with another comment with how rubbish CC2019 is! Have updated to 13.1.5 hoping for that "guaranteed" fix for the colour shift on export in OSX. Update: it's not fixed.
Annnnd the terrible bug that's occurring on every crash since 13.0: I have to rebuild my Premiere Pro folder every time it crashes, because if I don't, PP simply does not open. So after every crash, my Premiere Pro folder in Documents->Adobe gets renamed to "PremierePro.old" and all my custom bins disappear and I get to reconstruct them. But I suppose the software reopens, so that's pretty cool.
Hope you're enjoying my $69AUD a month Adobe, it must be great knowing you're getting my cash regardless of the state of your software amirite? 12.1.2 for life I guess.
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gwen berto
commented
exact same problem here. Premiere pro cc 2019 drives mes nuts. I cant edit RED gemini footage properly, It crashes every 2 min.
I have brand new Aero laptop RTX 2080 64GB of ram and 2Tb SSD. when i look at the windows performance panel 0% on my RTX when playback. Cuda is activated. i triend open CL, I've tried brand new project. I've tried every possible thing. Why you guys release a fix bug ? I may be tempted to quit adobe and go Davinci otherwise.
Thank you -
Jean-Paul Dame
commented
I also have been battling this issue of PP CC 2019 crashing...all the time. I"ve updated Gfx drivers and it still happens. Sometime I lose the project file to being corrupted and have to go to a backup saved version. PITA.
All was running great until around May 2019 and then the BS started. HELP!
My System
Window 10 PRO 64-bit (10.0, build 18362)
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40Ghz (8 CPUs) ~3.4Ghz
Memory: 16Tb
DirectX Ver. 12
NVIDIA GeForce GTX 1060 6GB
