Import problem after update to CC 2019
Hello, have problems with import files "The compression type is not supported". With CC 2018 it worked smoothly. Nasty are from the Mavic 2 pro:
Vollständiger Name : Q:\Import\2018\2018-10-Mavic2-Test\2018-10-05_Flugfeld_Mavic\DCIM\100MEDIA\DJI_0057.MP4
Format : MPEG-4
Format-Profil : Base Media
Codec-ID : isom (isom/iso2/mp41)
Dateigröße : 2,73 GiB
Dauer : 3 min 54s
Gesamte Bitrate : 100 Mb/s
Kodierungs-Datum : UTC 2018-10-05 17:33:59
Tagging-Datum : UTC 2018-10-05 17:33:59
Kodierendes Programm : Lavf56.15.102
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format-Profil : Main 10@L5@Main
Codec-ID : hvc1
Codec-ID/Info : High Efficiency Video Coding
Dauer : 3 min 54s
Bitrate : 100 Mb/s
Breite : 3 840 Pixel
Höhe : 2 160 Pixel
Bildseitenverhältnis : 16:9
Modus der Bildwiederholungsrate : konstant
Bildwiederholungsrate : 25,000 FPS
ColorSpace : YUV
ChromaSubsampling/String : 4:2:0
BitDepth/String : 10 bits
Bits/(Pixel*Frame) : 0.482
Stream-Größe : 2,73 GiB (100%)
Kodierungs-Datum : UTC 2018-10-05 17:33:59
Tagging-Datum : UTC 2018-10-05 17:33:59
Codec configuration box : hvcC
It occurs in about 60 percent of this file type.
What can I do?
Ante
shared this idea
15 comments
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Anonymous
commented
Yes the Rhozet XDCAMHD files now import with ease!
Thank you!!!
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trenthappel
commented
The Rhozet XDCAMHD ,mov clip issue should be fixed in the Premiere Pro 13.0.2 update that was posted last night. Make sure to delete the Media Cache folders before launching Premiere to avoid any cache issues.
FYI, some information from one of our developers - These Quicktime-wrapped XDCAM files do not contain a Sample Dependency table (sdtp atom). This table is necessary for Premiere to properly decode clips. We worked around this to decode these files.
More information on 13.0.2 can be found at:
New features summary | Latest release of Premiere Pro CC
Bugs fixed in versions 13.x releases of Premiere Pro -
Anonymous
commented
Thank you for the assistance so far!
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trenthappel
commented
Thank you for the sample XDCAMHD .mov files. With these files, I see that they do import in 13.0.1, but don't decode (Media Pending graphic, gray frame or only one frame during playback). Same files are indeed OK in 12.1.2. I have entered the issue for investigation.
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Anonymous
commented
Here is the link to the example files
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Anonymous
commented
Hi I have an example of several of the files that I have the issue with.
All files work in v12 but not v13
I am not in Trial we have several Full licences and I have had the issue on all of our Edit workstations on v13.... resulting in us not updating to v13 yet.
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trenthappel
commented
Thank you for the update. You can upload the sample files to any shared location that is convenient for you (eg: Dropbox, Creative Cloud, etc.).
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Anonymous
commented
I have tried the Re-install after deleting cache.... it still has the same issue.
I can provide sample files where should I upload them to?
Also like I said v12.1.2 does not have the problem only v13.0.1
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trenthappel
commented
For the XDCAMHD .mov files, could you try quitting Premiere, delete your Media Cache files, install Premiere Pro 13.0.1 and then try importing your files again?
If the issue still occurs, would it be possible for you to please provide us with sample file(s) to help with our investigation?
Thank you!
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Anonymous
commented
I have the same issue with files that imported without issue in previous versions of Premiere .... Now with the 2019 update I have issues with XDCAM HD files importing
File Path: /Users/mcr-decklink-tower/Desktop/PGR06310E - 425 WGW_RADIO MARIA_27'59_ 09-10-17_Vittorio Viccardi_M.mov
Type: QuickTime Movie
File Size: 7.32 GB
Image Size: 1440 x 1080
Frame Rate: 29.97
Source Audio Format: 48000 Hz - 24 bit - Mono
Project Audio Format: 48000 Hz - 32 bit floating point - Mono
Total Duration: 00;29;12;09
Pixel Aspect Ratio: 1.3333
Alpha: NoneQuickTime Details:
Movie contains 1 video track(s), 2 audio track(s), 0 closed caption track(s), and 1 timecode track(s).Video:
There are 52515 frames with a duration of 1/30th.Video track 1:
Duration is 0;00;35;01
Average frame rate is 29.98 fpsVideo track 1 contains 1 type(s) of video data:
Video data block #1:
Frame Size = 1440 x 1080
Compressor = Rhozet-XDCAM-HD-1080i60(35Mb/sV
Quality = Most (5.00)Audio:
Audio track 1 contains 1 type(s) of audio data:Audio data block #1:
Format = 24 bit - Mono
Rate = 48000 Hz
Compressor = in24Audio track 2 contains 1 type(s) of audio data:
Audio data block #1:
Format = 24 bit - Mono
Rate = 48000 Hz
Compressor = in24Timecode:
Timecode track 1 contains 1 type(s) of data:Timecode data block #1:
Start Time = 09;59;36;00
Reel name = \\192.168.255.190\Masters\Carbon-Coder-Out\SaltandLight\425 WGW_RADIO MARIA_27'59_ 09-10-17_Vittorio Viccardi_M.mov -
Abhishek Kapoor
commented
Are you able to export in HEVC formats using Premiere Pro CC 13.0? And need some details of system used.
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trenthappel
commented
Hmmmm, I am able to import your supplied file without any issues in Premiere Pro 13.0/CC 2019. I verified on Windows 10 and Mac OS 10.14.
Could you check that Premiere Pro 13.0/CC 2019 is not in Trial mode (you would see a notification when you launch Premiere Pro). Could you also try quitting Premiere Pro, then delete your Media Cache, then launch Premiere Pro and import the file?
Thank you.
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Ante
commented
https://www.dropbox.com/s/tfdt8pf72sunajj/DJI_0058.MP4?dl=0
I did not change anything on the file, that's why it was so big.
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Ante
commented
Yes of course. Where can I upload it?
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trenthappel
commented
Would it be possible for you to provide sample file(s) that have this issue in CC 2019, for investigation?
Thank you!