How to fix premiere pro cc 2019 crashes when exporting?
When i export clip, premiere pro always crash??
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We believe that Premiere Pro crashed, but without source media and step-by-step instructions on how to reliably reproduce the failure, there’s nothing we can do with these reports.
If you can reproduce the behavior in current versions of PPro, please contact Support and provide files and steps.
68 comments
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Daniel McMartin
commented
I also couldn't export using 14.2. I tried re installing PP and Media Encoder. Tried exporting directly through Media Encoder too. Even updated my video card driver. No luck. I reverted back to 14.1 and everything is working well. Something is wrong with 14.2.
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Steve Weikle
commented
Thank you Martin! Downgrading to 14.1 helped me with the same problem, crashing when I click export.
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Martin Duncan
commented
Hey I fixed this. If you are currently on 14.2 downgrade to 14.1. all your files and projects will still read but the crash doenst happen anymore. This is making it more clear that I need to wait a month before updating to new builds...
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VALERIO SAINT-LOUIS
commented
So what is the solution for that issue ?
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Icaro Melo
commented
When I try to export using CUDA it crashes... This started to happen after Premiere update
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Christopher Dockrill
commented
Same problem PPro crashed when I tried to export - but it worked two days ago - weird. Anyway, lateral thinking: I opened Encoder and imported the sequence - its encoding now and seems to be working OK
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Brendan Kittredge
commented
Uhhhhhhhhhh my Adobe dead now. It just crashed every single export. Never used to happen...
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alan gough
commented
Premiere Pro keeps crashing on my PC based cpu windows 10. Anyone heard of any big fixes? Most annoying. Adobe used to be solid but lately !@#$%!!!!
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Derek Hoiem
commented
I just upgraded to Catalina to see if the new OS would "reset" Premier, but it didn't. I can't export projects at all right now and this bug has cost me about 4 days of work at the moment to try and diagnose what's going on. I'm completely blocked. I'm calling Adobe support and it isn't going to be pretty...
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Vadio Gitazy
commented
Ohh I lost so many hours with this issue. Sended many crash reports and the issue is still there.
What happen, when I goint to export a clip and click on the name to change it or change the directory I want to save it in it crashes and all my work is gone.
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Derek Hoiem
commented
I'm using a 2017 MacBook Pro, 16GB RAM, 1TB SSD, 2020 Premier. I was able to export a few projects just fine, and then tonight, boom - export of death. I've tried re-creating the project from scratch (it's a simple, but long one) and still it won't export. The fans in my computer go like crazy (this is good) until about 6%, then it just stops and the CPU goes to 2% usage and the fans go off (not good). Not sure what to do as I have a ton of deliverables to a client right now...
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Primero Ang
commented
Yup... it happened a few weeks ago... went away and came back...
FYI, the screen hung for this file after 10% and the error of doom message came out for the Nth time.....
Here's a screen shot of a super small file on my hunky and powerful com.. (64GB Ram.. i9-9900k, GPU NVidia Quadro P4000) NOT EXPORTING... even after doing all the tricks.. I changed the file location, changed to Mercury Engine... Changed the clips here and there as they said the certain clip had an errror.....
Thanks Adobe.. because of you I seriously cannot get exports done and clients think its a simple fix and I'm slow..
We shouldn't have to jump through hoops in the system, change settings etc to get a simple export.. COME ON!!!!
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Kenneth Thewissen
commented
Is adobe even reading this? Fix this ffs!
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Christopher Taylor
commented
Premiere Pro Crash Fixed - My Adobe Premiere Pro 2020 (and 2019) crashed for months. Everytime I exported a sequence longer than about 5 minutes. Finally found the cause for my machine, exporting uses mostly CPU. Although I have a good, liquid cooled machine and 32Gb of Ram, my CPU was overheating and protecting itself from damage by not processing correctly and shuttling down Premiere. You can actually watch this happen by going to Task Manager and clicking "Performance" and watch what happens to CPU usage when you export.
The fix - I downloaded and installed a utility program called ThrottleStop (amazing). It has 4 custom settings allowing you to speed up your machine or slow it down. For exporting only, I slowed my machine down considerably and watched the Task Manager Performance graph bounce at 100% instead of being pegged at 100%. Temperature stayed manageable and everything exports. Then I click the radio button to go back to full speed. Voila
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Brent Mestach
commented
This happened in the latest version of Premiere Pro CC 2019 (PP). Never have had this happen before on my projects, and I render out weekly. In this particular project, I used WARP STABILIZER on one clip and LUMETRI COLOR on all clips (roughly 100 clips) to make a 6:18 minute video. I tried exporting out 5-6 times, using different formats each time, before trying other things. Here is what I tried after that:
1) Since I was working from a hard drive (never recommend), I copied the whole project to my desktop and deleted it from my hard drive. I opened the project again from the desktop. I tried exporting directly out of PP again, and it did the same thing as before. FAIL
2) I tried to use Media Encoder to export and as I was watching the export thumbnail, a little over halfway through, it turned green and remained that way until the end, thus crashing Media Encoder, just as it did PP. FAIL
3) Deleted my warp stabilizer and re-applied it. Then I did a render of all "in to out" effects, making the color line above the timeline green, rather than yellow. FAIL
4) Went through my clips to see what the Lumetri Color was doing and found that I had multiple Lumetri effects on some of them. Deleted the extra effects to leave just one on each layer. FAIL
5) Deleted the end logo graphic (png). It exported and PP didn't crash!! However, the whole video is green...FAIL
So, now, I have to figure out how to have it NOT export out green.....
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Peter Bellis
commented
Updated one of my IMacs to Catalina OS and updated PremierePro to V 2020. It now crashes every time I try to render or export.The Mac just hangs (can't do anything & have to reboot). On other machines, prev version in Mojave are working fine.
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Cynthia Gaffney
commented
Have experienced the export issue also. Seems to have started about six months ago. On export, hangs every time I try to change the file name or target directory for the result. Have just been leaving all export name and target directory settings unchanged, then move the file after render. Works for simple projects but gets to be a pain when various file names are required. In general...Media Encoder is also oddly sluggish in AE.
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Thirsak
commented
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Jack
commented
Got one!
80% times works
Just duplicate the timeline (the one you have the problem) you want to export.
Open the duplicate and export from there...it works (for me).If Premiere crashes, reopen project and delete the duplicate, then duplicate again and try to export again
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Alex
commented
Hi everyone! My boss just fixed the problem for me. Was using red epic and c300 mk ii footage Attached is a screenshot of what gpu you need to be on. I couldnt even render my sequence fully before, and now it works.
