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How to fix premiere pro cc 2019 crashes when exporting?

When i export clip, premiere pro always crash??

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded  · 

We believe that Premiere Pro crashed, but without source media and step-by-step instructions on how to reliably reproduce the failure, there’s nothing we can do with these reports.

If you can reproduce the behavior in current versions of PPro, please contact Support and provide files and steps.

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  • Neil Beresford commented  ·   ·  Report

    This started to happen to me, and it took a day or so to sort it out, it was quite simple for my setup anyway...

    I turned off SLI, as I have two RTX280Ti boards, and it all started to work again!
    Hopefully, this might help at least one person.

    Thanks, Neil

  • Darren Thomas commented  ·   ·  Report

    I have sucessfully used Pro for years. I had my NVIDIA card fail and bought a new one that has 1280 CUDA Cores. But now when I try to use the CUDA acceleration, it locks up every time on the Encoding part of the Video. It completes the audio encoding fine. I can't even do older ones I've encoded succussfully before. Something about the new card MSI GeFORCE GTX 1060 card?

    Help!

  • Trevor Asquerthian commented  ·   ·  Report

    Sadly it's not that repeatable... I get it once in a while in the export window of PP - when I click to change the destination file path/name... so it seems like it is hanging when accessing a file path. This is on 14.4 on win10. Only way around is to go to task manager and end task. Usually PP has saved fairly recently. (Avoiding 14.5 because of the dragging between monitors issue and 14.6 because there seem to be a few reported issues with that too).

    I have also had similar when adding metadata (e.g. Scene) to a whole bunch of clips at once. Guess this may be a similar problem accessing the file system.

  • Rex Romero commented  ·   ·  Report

    Had to downgrade from 14.4 to 14.1...
    Geez Adobe!

    Did this for both Premiere Pro and Media Encoder.

  • Kevin Caughman commented  ·   ·  Report

    I had my export crash multiple times and then after restarting my computer I changed my encoding from software to hardware and then export worked fine. I’m using Windows 10.

  • Dina Abudaih commented  ·   ·  Report

    I am having the same issues exporting! Spent hours trying to fix it and no avail!!! Fix this Adobe!!!

  • Martin Bergeron commented  ·   ·  Report

    Step-by-step instructions to reproduce the behavior:
    I was working with PP 14.1 and Media Encoder 14.1 all was fine.
    I've decided to upgrade Media Encoder 14.2 and media encoder stop working.
    But i was still able to export video without queuing to media encoder with PP 14.1.
    I've decided to upgrade PP to 14.2 to have the same version in both programs and nothing was working.

    Downgrading to PP 14.1, i was able to export video directly from PP 14.1.
    I've tested to queuing to media encoder 14.2 and it's failed.
    Dowgrading Media encoder to 14.1 and all is working fine with both PP and Media Encoder.
    PP 14.2 and Media encoder 14.2 have bugs.

  • Giovanni Gaetani commented  ·   ·  Report

    I tried cleaning the media cache, changing CPU acceleration, etc. Now I'm trying to downgrade to 14.1. It's a shame that we have to do this to make it work.

  • ed wulff commented  ·   ·  Report

    I spent the last 4 days editing something using 14.2 Prem pro and can't export it using PP 14.2 or Media Encoder 14.2. I'M NEVER UPDATING MY PROGRAMS. Fed up of this. Can't be paying £40 per month for this

  • Derek Livingston commented  ·   ·  Report

    Downgrading also fixed it for me as well! Thanks to who found out how to fix this!

  • Daniel McMartin commented  ·   ·  Report

    I also couldn't export using 14.2. I tried re installing PP and Media Encoder. Tried exporting directly through Media Encoder too. Even updated my video card driver. No luck. I reverted back to 14.1 and everything is working well. Something is wrong with 14.2.

  • Steve Weikle commented  ·   ·  Report

    Thank you Martin! Downgrading to 14.1 helped me with the same problem, crashing when I click export.

  • Martin Duncan commented  ·   ·  Report

    Hey I fixed this. If you are currently on 14.2 downgrade to 14.1. all your files and projects will still read but the crash doenst happen anymore. This is making it more clear that I need to wait a month before updating to new builds...

  • Icaro Melo commented  ·   ·  Report

    When I try to export using CUDA it crashes... This started to happen after Premiere update

  • Christopher Dockrill commented  ·   ·  Report

    Same problem PPro crashed when I tried to export - but it worked two days ago - weird. Anyway, lateral thinking: I opened Encoder and imported the sequence - its encoding now and seems to be working OK

  • Brendan Kittredge commented  ·   ·  Report

    Uhhhhhhhhhh my Adobe dead now. It just crashed every single export. Never used to happen...

  • alan gough commented  ·   ·  Report

    Premiere Pro keeps crashing on my PC based cpu windows 10. Anyone heard of any big fixes? Most annoying. Adobe used to be solid but lately !@#$%!!!!

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