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Bug: Premiere Pro 2019 essential graphics > font missing

In Premiere Pro 2019 the font(s) used in self made essential graphics animations are not being honoured and replaced by the system default font, even though the font is recognised by Premiere Pro.

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Boy van Dulmen shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Glenn Hughes commented  ·   ·  Flag as inappropriate

    Same issue with Premiere Pro V14.8. Adobe Arabic missing, replaced by Courier. There isn't even any Adobe Arabic in the project and besides that font is installed. Adobe needs to get their engineers in India to fix the **** problem. Adobe - the company we love to hate.

  • AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi James,

    I'll ask the same questions that are already on this thread. Unfortunately, we haven't received any more clues as to what is going on with these particular issues. Maybe you can help!

    Are you sure that the Creative Cloud Desktop app is open when you launch PR? Does relaunching the app and the project help?

    If you could share a sample project and a screen recording with me that would be super helpful 🙏🏽.

    Thanks,
    Dacia

  • James Thompson commented  ·   ·  Flag as inappropriate

    I'm still getting this problem in Premier Pro CC2020. It is a pain and there isn't any help. It looks like it's a well know issue going back years.

    Adobe this is poor service.

  • AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi Ronald,

    Are you sure that Creative Cloud Desktop app is open when you launch PR? Does relaunching the app and the project help?

    If you could share a sample project and a screen recording with me that would be super helpful 🙏🏽.

    Thanks,
    Dacia

  • Ronald Finney commented  ·   ·  Flag as inappropriate

    Same problem here, as of 9-18-20, this has been going on for a long time. Fonts are already activated in the Cloud but Premiere can't find them and replaces with default font, like Courier. Get it fixed Adobe.

    Also PLEASE FIX LEGACY TITLE so it doesn't distort all the menus/windows. This is no way to honor a loyal Premiere user since 1994!

  • AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Also Kris and others,

    There is a much easier way to get to the .aep inside Mogrts than going through the unzipping hoops.
    Launch AE and use File > Open to select your Mogrt. It will prompt you to choose a folder where you want to "Extract" the Mogrt to and voila!
    The .aep will open :)

  • AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    We currently have bugs filed on the issue where glyphs draw incorrectly after fonts get auto-sync'd on projects.
    The current workaround is to reload the project. This should work in both PR and AE.

    I have noticed that the new Creative Cloud Desktop has to be open for font sync to work, but I have not encountered the issue where fonts are simply missing until a re-sign in, Dominic. That sounds super frustrating. Its hard to get eng support on something without an in-house repro, project, or video that shows the issue, though. If you could send a link to a project where this is happening to you or a screen recording of what you're experiencing that would be super helpful.

    Apologies for the delays in your workflows,
    Dacia

  • Dominic Swire commented  ·   ·  Flag as inappropriate

    What a nightmare. I have no confidence opening projects anymore. Installed fonts suddenly missing, and (separately) incorrect luts frequently applied on older projects, frequent crashes, etc.

    Anyway, ignore the suggested solution above, here's the WORKAROUND that fixes the problem for me: simply sign out of then back in to Adobe Cloud. Simple, albeit a bit of a pain BUT WE SHOULDN'T HAVE TO DO THAT.

    Can't believe this problem was originally flagged well over a year ago. COME ON ADOBE. So many bugs. My boss doesn't have time to listen to all these problems about software glitches. And I'm seriously thinking about switching to Final Cut.

    Premiere would be wonderful if only it worked reliably...

  • John Hixon commented  ·   ·  Flag as inappropriate

    All of a sudden, the fonts I have been using for my projects have all CHANGED. This is maddening. What right has Adobe to change the fonts I have used in countless timelines?

    More and more I am leaning to changing to a different NLE. I can't handle these sudden unexplained changes to my working projects.

    I suppose what I have to do now is go back and change the fonts used in all my sequences, like 30 or so for the current project. This is unacceptable and I can;t face it right now. I will go to bed, and perhaps start looking into a NLE that doesn't change its behavior overnight...

  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm having this issue as well so this isn't resolved for me. When I'm dynamically linking AE files with text into Premiere Pro, not all the fonts stay. They pull in as different glyph characters. The work around of going into every text element in AE, changing the font to something else, then changing it back to what I want and save, isn't working. Anyone have any further insight?

  • Kris commented  ·   ·  Flag as inappropriate

    Hi all, was having the same problem here and found a solution. Hopefully, this works for you too!

    We had to open the .mogrt files IN AFTER EFFECTS on the computer of the person trying to use them. (To open a .mogrt in AE you have to jump through a few hoops of renaming extensions as .zip.... this premiere gal tut shows how... https://www.youtube.com/watch?v=t25C8McugXs_)

    Once in AE, we just switched each text layer to a random font and then back to the desired one to help AE "refresh" and see the font correctly.

    We then had to re-export the .mogrts from that AE (overwriting the existing file with the same name) and save them to "local templates folder".

    Back in Premiere, everything worked well after that. No errors! It's a bit of a tedious process but it appears to only need doing once. Hopefully this helps.

  • Anonymous commented  ·   ·  Flag as inappropriate

    New at Premiere here, but I downloaded these title templates, and created 3 videos with them just fine, need to create 3 more based on same template but now it says the font is missing/unavailable or some silly thing. The font is turned on on TypeKit. I have managed to open the original AE file and changed it to use the font but Premiere doesn't get it, read it or whatever. It's killing me.

  • Adriana Grossmann commented  ·   ·  Flag as inappropriate

    I renewed my Adobe Cloud today, and I've been trying for four hours now to use graphics in Premiere, but it won't let me because apparently now it doesn't recognize my fonts. I need help

  • Orion Espino commented  ·   ·  Flag as inappropriate

    This bug is still active for dynamic linked AE compositions, even after the update that was just advertised and installed on my machine today. @James Strawn - any ETA? Super frustrating to have the regression on something that worked for a long time on previous versions of PP/AE.

  • Vic Peeters commented  ·   ·  Flag as inappropriate

    Perhaps it is working for new projects. For existing projects it is still a disaster. Preview stucks or gives a black screen. When i tried to render, i got a render error, with the error code: -1609620695

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