MP4 importing Audio Only (tried every workaround - none work)
I imported 60 mp4 files into a project, 15 of which were audio only. I tried every workaround I could find on the following pages:
I was using version 12.1.1 and have tried installing every version back to CC 2017 and have tried importing .mp4 and with the extension changed to .m4v, with the Mercury Playback Engine in both CUDA and software only, each time deleting all the media cache files between restarting the software.
I have been unable to transcode the files using Media Encoder as it too doesn't recognise the video and shows up as green.
in CC2017 version and 12.0.0 the files also appeared as green thumbnails, whereas in later versions I only saw the audio waveform icon in the thumbnail.
I tried to attach one of the videos affected by this but the smallest still exceeds 50mb so I cannot.
I am really disappointed with the lack of responsibility Adobe is taking for this issue. I pay about £45 a month for this suite of apps, mainly for video, and I am now unable to edit a video I shot last weekend as 25% of the content I shot is not working in Premiere.