P. Pro not using correct graphics card
Myself and others have found that P. Pro is not using the correct graphics card when exporting. I understand that not all export material is exported using the graphics card, and that exporting is a highly CPU entistive process, but we have found that the program will use the integrated graphics. Even the P. Pro GPUSniffer lists the dedicated graphics card first in the command prompt, but the integrated graphics is still used. More information and troubleshooting steps that have been talked can be found in the following forum/link.
https://forums.adobe.com/message/10369694#10369694
rmthompson902
shared this idea
There’s not enough detail in the original post to be actionable, and there are too many disparate cases in the comments, to presume they’re all the same.
For anyone still experiencing such issues, please post many more specifics: What graphics cards you have installed, current driver versions, and any information provided by PPro’s System Compatibility Report.
66 comments
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warpigs666
commented
We need transparency on this issue! Adobe, get over your problems with Apple and offer your customers real support!
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Hilgard Schoder
commented
Hope this helps. My problem is solved!
I just updated P.Pro, then got prompted to update intel driver. Now both GPU run at high values!
- intel R HD Graphics 630 = 70%
- NVIDIA GTX1050 = 90%My render times have improved 10x.
I didn't change any settings in Encoder, is still set to Cuda rendering at a very low bit rate..Premiere Pro 14.0
Lenovo Legion Y520
Intel R 630 - driver 25.20.100.6373
32GB Ram
NVIDIA GeForce GTX1050 - driver 431.86
windows 10 -
Roger Karmacharya
commented
Hi there,
After ******* my head in numerous forums regarding the same issue, I believe I have come across the solution or rather a discovery.
First of all, are you having any performace lag while doing this or are you just curious about the values showing up in task manager?
I ask this because, it always bothered me even if the performance was okay.
So, Adobe is getting a lot of trash for this issue while in actuality, it seems to be a Windows problem, at least for me.
As it stands, the task manager is inaccurate.
I realized this while undervolting my cpu and by sheer luck working with HW monitor which showed awesome gpu usage values while using premiere pro. To cross check I also ran GPU-Z and showed results closer to HW monitor while task manager's value was way off.
So, I suggest to use some reputable third party monitoring tools to see if it is using the GPU.
Adobe is getting a lot of **** for this issue while it was windows fault. But again it is really disappointing that Adobe wasn't able to discover this.
Hope this helps and please let us know.
Cheers.
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Roger Karmacharya
commented
I have experienced something weird. When I put it to open cl, I'm getting 2% out of my AMD card. But when I put to software only Amd card goes upto 40%. Exactly opposite. However render bar goes to red on softwares only. I don't even know what to think.
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Kyle Benjamin Turner
commented
Okay so I gathered some information
Basically PP uses Intel quick sync to encode and decode media (most likely h.264)
This would mean that for the most part dedicated GPU will not used
Why? Simply because to use intel quick sync PP must use intel's dedicated graphics card or it will simply resort to software for playback, this does not mean that Nvidia will not be used - it will be used for other small things which is why it gets about 10-20% of usage on my computer for example and it is also the reason why things have gotten worse after PP CS6 and CC 2017 because they've been integrating quick sync as a main feature
So it really just has to do with how PP runs - for example Divinci Resolve is way more GPU heavy which means you can get it to use your Nvidia graphics card with no issues if you're willing to make the software leap!
Here's the second fix I found - I saw that my intel iGPU was at 100% when doing playback, my CPU was being used but not to the max but the most important part was that the memory was maxing out at less than 50%
So I looked everywhere for how to get the Nvidia to work for Premiere but the real problem was that my virtual memory/ram was not being used fullly (I thought it was because the nvidia was not being used) - I reocmmend oyu test premiere and take a look at your task mamnager perfomance "memory" usage
So I bumped into a random YouTube video which explained that there are certain settings that allow your virtual memory/ram to be allocated to "background services" but you can override this and dedicate it back to "programs" - basically windows is trying to decide whether it should use the ram for programs or background stuff
The way to override this is to go to Control Panel > System > Advanced System Settings > Advanced > "Performance" Settings... > Advanced > Change... > Uncheck "Automatically manage page file size for all drives > Select your (C:) drive > Check "custom size" > For "initial size" put the gb of ram you have x 1,024 (for me it was 16 gb of ram x 1,024 which was 16,384) if you have 32gb of ram it would be 32x1,024 and 8gb would b 8x1,024 > For "maximum size" put the same number you put for "initial size" > Click Okay > You may need ot restart your computer here
This will make your computer utilize 100% of its RAM theoretically instead of using it for background stuff
Another thing that may help is to put your OS and applications on your (C:) drive and projects, media and cache on a second drive
This seems to have solved the problem for me - I was able to open Premiere with multiple video tracks layered at full and get some pretty good playback
If this helps please let me know because it was what I was looking for - my Premiere Pro and Lightroom are going 2x as fast I'm going to check ME now :)
- Kyle -
Steve Mol
commented
Try to use Device Manager to disable your mobo graphics card. This shouldn't be necessary, but it works for some. You may still get the incompatibility warning, but if the mobo graphics interface is disabled, the software usually works anyway.
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Anonymous
commented
Hi same Here.. dell Inspiron 7570, mx 130 4gb vram, 16 gb ram, i5 8250u, intel uhd 620..... It won't even start. PP. Ae, rush, they all Crash and send the report.....
All other programs Ai, PS Lightroom, iD work....
Really annoying, i don't know what to do... The semester starts and i cannot find anything that helps... I would be ok with a slow workflow as i still would be able to follow the course and do the real work on my desktop -
Anonymous
commented
i7-7200u
GeForce 940mxDidnt work, i did
1)Select Cuda Mecury, OpenCl in project setting
2)Changed the register file
3)Reinstall
4)Disable integrated graphic card
5)Select High Performance GPU in Nvidia Control Panel specifically for premierand etc etc
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S D Mol
commented
After disabling the onboard GPU, things got better, but even still, CPU is at 100% while GPU is only around 5%. This wasn't the case a few years ago...
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Ezequiel Hilbert
commented
Must say the latest versions can use both gpus heavily when GPU accelerated effects are applied, anyway onboard GPU is preferred while scrubbing, playback, and standard encoding. I consider it´s getting better, would love to see the dedicated GPU help on scrubbing and playback.
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Denis
commented
Same problem on Surface Book 2.
Adobe Premiere 2019 is working 2 minutes after that a slide show.CPU - 8750U
GPU - 1060GTX 6Mb
RAM - 16Gb
Windows 10 1903 -
Anonymous
commented
Adobe, get your sh*t together and fix this issue, your software is unuseable to every windows laptop user that is not using an integrated graphics card. My RTX 2080 is useless right now....
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Kyle Benjamin Turner
commented
FIX: For anyone having problem with their GPU not being used try this - create proxies for your footage!
I didn't use proxies until I got this new computer and noticed that the footage was lagging on a more than capable system.
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Nicolas Bousquet
commented
Hi !
I have the same problem with a Ge Force GTX 1060 6Gb, on my laptop PREDATOR
Please fix the problem !!!! I'm professionnal and I can't keep going like this, I loose a lot of time.
All my time line is ready, as soon as I put a file on the timeline... -
Jakob Müller
commented
I think MacBooks aren’t affected, because if you use Bootcamp (Windows) the integrated Intel GPU is disabled and in macOS this issue doesn’t exist.
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Anonymous
commented
Why is it no one here is experiencing these symptoms on apple laptops with integrated graphics??
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Anonymous
commented
Same Problem here. Please fix this.
Dell Inspiron 7577
I7-7700HQ @ 2.80GHz
16GB RAM
Windows 10 Home
iGPU Intel HD Graphics 630
GPU NVidia GeForece GTX 1060 w/Max-Q 6GB + 8GB shared -
Anonymous
commented
Same problem on Surface Book 2
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Anonymous
commented
Same issue here, Intel HD 630 does all the work at 95+%, AMD gfx804 is idle, <2%. CPU at 100%. Would be great to make best use of graphics engines.
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Davis Yates
commented
I wonder if adobe is even working on this issue... it's nearly been a year and this problem is a HUGE bottleneck to hundreds of your users! (likely thousands if you consider all those who aren't participating in this thread.) It's a huge time waste to our workflow. Takes me several hours to edit something that could be done in 30 mins if I could just get smooth playback. PLEASE FIX THIS!!!
