Fix the Default audio output for iMac Pro
On my previous iMac and my current MacBook Pro the audio in Premiere and After Effects would switch to headphones when headphones were plugged in and switch back to the speakers when I unplugged, all without having to go up to Audio Hardware in preferences and switching.
Now, on the iMac Pro that is not the case. Each time I plug in headphones, the timeline stops playing and i have to go up to preferences and audio hardware and select external headphones or iMac Pro speakers if I'm unplugging them.
I was on the phone with Apple about this as well as Adobe, and what the Apple rep and I found out is that the iMac handles audio a little differently. When you plug in headphones it sees it as a new audio source while the previous iMac and the current MacBook Pro switches it.
On the older iMac and the current MacBook Pro in Preferences/Audio Hardware/Default Output you see Built-in Output (this will be whatever the output is for the computer it self)
On the iMac Pro in Preferences/Audio Hardware/Default Output you see iMac Pro Speakers and if headphones are plugged in External Headphones. It's reading it as two different sources.
Also, which I think is a complete bug is if you are on External Headphones and you unplug them, it won't play the video any more even if you switch the audio hardware to iMac Speakers, you have to quit (sometimes force quit) and reopen the application.
I’m happy to let everyone know that today’s Premiere Pro update enables automatic audio device switching on MacOS. Choose the “System Default” sound device under Audio Hardware preferences and Premiere will automatically use whichever audio device MacOS is using.
You guys should be embarrassed. This is ridiculous. Sheesh! Get an intern to fix it. Or let me at it...
Graham Robinson commented
please fix this ASAP, total pain for me and my team
George Ramsay commented
I use a pair of Bose Quiet comfort 35 headphones at work. Every time i have to clear my prefs they default back to a 1Ch 8000 Sample rate. Even though my Mac is perfectly capable of audio output at 44.1K. Premiere sounds worse then an AM radio station in my headphones. Even though i try to force the hardware to document sample rate it takes forever to get premiere to output correctly with 2 CH 44.1K audio. This has been going on since 2015 and has this gotten worse in 2019. version after version and adobe fixes NOTHING!!! Why are we paying for a yearly subscription, so that you can make things worse? 5 years and its never been fixed. Pathetic!
Alex Hinrichs commented
Hey Everyone! Here is the solution I found posted way earlier in this thread that actually works! Just reposting it so people don't have to go scrolling through comment pages to find it!
SOLUTION: For those of you just joining this thread, user @Vaycasey has a fix that actually works. Watch the video: https://reid.io/ytHm3P
Damon Harris-Brennan commented
Exactly the same on windows... a customer walks in and wants to see what I'm doing, I have to switch source, unplug my headset, change the windows device as well so I can adjust the volume, and then they watch it. Then I reverse that to get it back to normal... honestly just have a system device option!! If I change my audio output in the windows audio, just change it in premiere too.
Penn Holderness commented
yep - just updated to a new MacBook Pro. this is a ridiculous problem that should not exist
Guy Einy commented
Same problem here, extremely annoying.
I believe it used to work until recently, I do not remember having to change it manually.
I'm having the same problem on my Mac
I have the same problem in Windows! Please fix as in open offices, it is not nice for my colleagues hearing me work in Adobe Premiere like this!!!
This is inexcusable. Over the past year or so we've experienced multiple performance issues between Apple and Adobe with both pointing fingers at each other and NOT fixing the problem. You'd think the easiest (this audio issue) would have been fixed by now. It sure seems like they both do not want to admit fault or fix the problems. This appears to be the classic profit over quality mentality that plagues the USA in 2019.
Bobby Joe commented
I agree, fix this now!!
Cassandra Wentlandt commented
I have had issues with this in past iterations, but suddenly since updating to 13.1.2, it is a CONSTANT frustration. Every other app on the planet recognizes when headphones are/are not plugged in and adjusts accordingly.
Gerald Davenport commented
And now, I just received a questionnaire/survey on adding storage and management abilities for teams with an increase in price on the package. wow!
We need to pay more so they can fix it?
This petition has been here for a year and nothing has happened? come on Adobe
I can't believe I have to do it manually every time i plug in and out my headphone!? Seriously? I am using macbookpro
What they said.
SOLUTION: For those of you just joining this thread, user vaycasey has a fix that actually works. Watch the video: https://reid.io/ytHm3P
Kristin Marie commented
PLEASE FIX THIS!!!!! iMac Pro (2017) MacOS Mojave 10.14.5
Benjamin NA commented
Please fix this to automatically switch output when you plug in headphones on a mac. I have to go in and switch the audio each time I switch from mac speakers to headphones.
Please fix this. I just upgraded to the new 2019 MacBook Pro and now I am having this issue.