Fix the Default audio output for iMac Pro
On my previous iMac and my current MacBook Pro the audio in Premiere and After Effects would switch to headphones when headphones were plugged in and switch back to the speakers when I unplugged, all without having to go up to Audio Hardware in preferences and switching.
Now, on the iMac Pro that is not the case. Each time I plug in headphones, the timeline stops playing and i have to go up to preferences and audio hardware and select external headphones or iMac Pro speakers if I'm unplugging them.
I was on the phone with Apple about this as well as Adobe, and what the Apple rep and I found out is that the iMac handles audio a little differently. When you plug in headphones it sees it as a new audio source while the previous iMac and the current MacBook Pro switches it.
On the older iMac and the current MacBook Pro in Preferences/Audio Hardware/Default Output you see Built-in Output (this will be whatever the output is for the computer it self)
On the iMac Pro in Preferences/Audio Hardware/Default Output you see iMac Pro Speakers and if headphones are plugged in External Headphones. It's reading it as two different sources.
Also, which I think is a complete bug is if you are on External Headphones and you unplug them, it won't play the video any more even if you switch the audio hardware to iMac Speakers, you have to quit (sometimes force quit) and reopen the application.
I’m happy to let everyone know that today’s Premiere Pro update enables automatic audio device switching on MacOS. Choose the “System Default” sound device under Audio Hardware preferences and Premiere will automatically use whichever audio device MacOS is using.
Tod Cole commented
The sound issue makes Adobe worthless for MEDIA PROFESSIONALS! I have two IMAC's 2019 and two MAC PRO's- it's an ADOBE ISSUE! I pay too much to have a company blame shift. FIX IT ADOBE!
And No, the attached video in this thread is not a fix for this issue.
Joe Lacy commented
Please fix! This is so annoying.
Eric Mathews commented
Fix for WINDOWS and iMac, this is not just a problem with iMac.
Are there no leaders at Adobe with some common sense? They only work on things that have the most votes? Good luck staying on top with that as your corporate model. It's ridiculous that such a basic software issue has been ignored for so many years simply because it hasn't received enough "votes".
Hi all. Here is a fix: https://reid.io/ytHm3P
Cameron Lanier commented
Please fix this. Having the same issue on my iMac Pro.
Анатолий Храмов commented
Have the same issue with my MacBook Pro 2018
Nick atkins commented
since I've upgraded I have to change every time !so annoying adobe please fix!
Sara Corrigan commented
I'm finding that even quitting isn't enough - I have to restart my computer in order for it to work! This is a pain. I wished someone would fix this.
Connor Warden commented
Please fix this...
Sigh, I am having the same issue here. Talk to Apple and they ask me to contact Premiere. Talk to Adobe end and they say it's Apple problem. None of them are addressing this. It's really about the integration between the 2 softwares. Users are like testers that are not taken seriously.
am using Premiere Pro CC on the Macbook Pro 2019 and encountering the issue where the Audio Hardware Default Output is not automatically switch from Headphone to Speaker and vice versa when headphone are plugged in and out of the jack. I have contacted Apple care and they say that this is the software integration issue from Premiere and therefore ask me to log this issue and get it fixed from Adobe end.
My bluetooth headphones are playing music while i edit. I do playback on the edit and its coming out of my laptop while music is streaming through headphones. This is just silly to have to manually switch it every time instead of a default option for mac pro
I've been struggling for YEARS with this issue. Both in Premiere and Audition I struggle a lot because suddenly everything sounds HORRIBLE, and I can perfectly spend an hour trying to fix it.
Evgeniy Malkin commented
same issue... this has slowly been chipping away at my sanity for years. why tho?
Gerald Joe commented
It's wild how this is even an issue.
What's interesting is that I've had my MacBook Pro since April 2019, have edited several videos on it using Premiere Pro CC and today I all of the sudden have this issue! I was bouncing back & forth just fine before! WTF?!
This happens on MacBook Pro 2019 as well with latest Adobe Cloud apps for 2019. Insane, I never had issues until now. :(
FYI everyone below you'll find this note I copied from another users. It does not work for me on the new MacBook Pro 2019 and Adobe Premiere Pro 2019 version.
Alex Hinrichs commented · July 21, 2019 19:23 · Flag as inappropriate
"Hey Everyone! Here is the solution I found posted earlier in this thread that actually works! Just reposting it so people don't have to go scrolling through comment pages to find it!
SOLUTION: For those of you just joining this thread, user @Vaycasey has a fix that actually works. Watch the video: https://reid.io/ytHm3P "
I just bought a MacBook Pro with Mac OS Mojave
I downloaded Adobe Creative Cloud so all apps are up to date. I am editing videos, need sound to smoothly go back and forth between headphones and internal speakers like they did without any issues on my 2013 Mac and apparently previous version of Adobes apps even though things were up-to-date on that computer. I never in my life since I own Adobe and Macs since 1995 and Adobe creative cloud since they switched to subscription had this issue, ever....what's up, this is beyond unacceptable. I pay for Adobe creative cloud too much money every month to have speaker issues and definitely paid a ton for my mac.
Adobe please FIX!
George Ramsay commented
Just to add this issue has been around since 2015. I work with Bose quiet sound 35 bluetooth headphones. They sound fine with every other app on the Mac. When booting up premiere they get switched to ch1 8000 sample rate. The only way to fix this is to fumble around with the MAC OS audio settings, Audio midi controller, and the audio hardware tab in premiere. Eventually it will "catch" and output 2 ch at 44.1 khz. So it boots up sounding like a bad AM radio. I've found that it gets harder and harder to force Premier to document sample rate to 44.1khz. the audio hardware sample rate only has a menu for 8000 is unbelievable. BTW neither FCPX or DAVINCI have this problem. Another epic fail by Adobe. Not only was it just awful design but it hasn't been fixed in practically 5 years. Way to listen to your customers!