Fix the Default audio output for iMac Pro
On my previous iMac and my current MacBook Pro the audio in Premiere and After Effects would switch to headphones when headphones were plugged in and switch back to the speakers when I unplugged, all without having to go up to Audio Hardware in preferences and switching.
Now, on the iMac Pro that is not the case. Each time I plug in headphones, the timeline stops playing and i have to go up to preferences and audio hardware and select external headphones or iMac Pro speakers if I'm unplugging them.
I was on the phone with Apple about this as well as Adobe, and what the Apple rep and I found out is that the iMac handles audio a little differently. When you plug in headphones it sees it as a new audio source while the previous iMac and the current MacBook Pro switches it.
On the older iMac and the current MacBook Pro in Preferences/Audio Hardware/Default Output you see Built-in Output (this will be whatever the output is for the computer it self)
On the iMac Pro in Preferences/Audio Hardware/Default Output you see iMac Pro Speakers and if headphones are plugged in External Headphones. It's reading it as two different sources.
Also, which I think is a complete bug is if you are on External Headphones and you unplug them, it won't play the video any more even if you switch the audio hardware to iMac Speakers, you have to quit (sometimes force quit) and reopen the application.
We anticipate resolving this problem in an upcoming release, and I will update this UserVoice item to “Completed” when the new functionality is fully tested and available.
With newer Apple systems, especially those based on the T2 chipset, many previously singular states of the Built-in audio interface are now exposed as completely different virtual devices by MacOS. One used to be able to plug in a pair of headphones and let the OS re-route the output automatically. Now, this either requires a manual change, or utilizing new frameworks for the same functionality.
Thanks for your feedback, and please stay tuned.
Bobby Joe commented
I agree, fix this now!!
Cassandra Wentlandt commented
I have had issues with this in past iterations, but suddenly since updating to 13.1.2, it is a CONSTANT frustration. Every other app on the planet recognizes when headphones are/are not plugged in and adjusts accordingly.
Gerald Davenport commented
And now, I just received a questionnaire/survey on adding storage and management abilities for teams with an increase in price on the package. wow!
We need to pay more so they can fix it?
This petition has been here for a year and nothing has happened? come on Adobe
I can't believe I have to do it manually every time i plug in and out my headphone!? Seriously? I am using macbookpro
What they said.
SOLUTION: For those of you just joining this thread, user vaycasey has a fix that actually works. Watch the video: https://reid.io/ytHm3P
Kristin Marie commented
PLEASE FIX THIS!!!!! iMac Pro (2017) MacOS Mojave 10.14.5
Please fix this to automatically switch output when you plug in headphones on a mac. I have to go in and switch the audio each time I switch from mac speakers to headphones.
Please fix this. I just upgraded to the new 2019 MacBook Pro and now I am having this issue.
Guilherme M Ribeiro commented
Macbook pro 2018 also not working
Andrew Kim commented
Fix it to have the option to follow the default output (ie. auto switching), or not (ie. manual switching). It's 2019. Fix it already.
Mark Bone commented
Hi, I just swapped from a MacBook Pro 2012 to the new 2019 MBP (8Core) and I'm having this issue. Really sucks. Would love to see this fixed the way the old apple hardware worked
It's funny, I've actually been trying to figure out how to make this happen on my imac so I can leave my headphones plugged in but manually switch to the computers built in speaker without having to unplug my headphones every time because it does actually auto switch the output to the headphones when they're plugged in and I can't figure out how to stop it. :(
It is an embarrassment we need to vote to ask for headphones to work
I am having the same issue with my new MacBook Pro (core i9). Frustrating to have to change between speakers and headphones. Premiere has locked up my computer at least twice a day ending with a hard reboot. The only other application open at the time was Safari. So much for a faster workflow.
Please fix this, it's a nightmare!!!
Brandon Walsh commented
Happening on my 2017 iMac Pro. Please fix!
@mstegner thank you that you are hopefully working on this. However, you talk about guessing user intent, but before the T2 chip this wasn't a problem, it just did it, it automatically switched. I don't think people complained about this, and you should make it like that again on all Macs with T2 chips.
Besides this, fix the LUT ISSUE!!!! Email me for details. :)
Matt Stegner commented
Matt from the Premiere team here. I wanted to update to let you know that we know about this issue and have an internal feature request (we hear you all loud and clear).
This issue seems to be specific to the newer Mac's that have the T2 chip, when you plug in a set of headphones a brand new audio device appears in the Operating System, and the Premiere audio subsystem don't know that you, as a user, wants to specifically use that device (It is really hard to design software the guesses the users intent. When we guess and automatically do some action for the user, all the people that didn't want that action will be annoyed by the change).
So, we hear you and we know about this.
One thing that can help us it to determine what Macs are affected. Like I stated above, I've seen this on a 2018 Macbook Pro with a T2 chip. I have not seen this on a 2013 Macbook Pro, or on a 2012 Mac Pro.