Fix the Default audio output for iMac Pro
On my previous iMac and my current MacBook Pro the audio in Premiere and After Effects would switch to headphones when headphones were plugged in and switch back to the speakers when I unplugged, all without having to go up to Audio Hardware in preferences and switching.
Now, on the iMac Pro that is not the case. Each time I plug in headphones, the timeline stops playing and i have to go up to preferences and audio hardware and select external headphones or iMac Pro speakers if I'm unplugging them.
I was on the phone with Apple about this as well as Adobe, and what the Apple rep and I found out is that the iMac handles audio a little differently. When you plug in headphones it sees it as a new audio source while the previous iMac and the current MacBook Pro switches it.
On the older iMac and the current MacBook Pro in Preferences/Audio Hardware/Default Output you see Built-in Output (this will be whatever the output is for the computer it self)
On the iMac Pro in Preferences/Audio Hardware/Default Output you see iMac Pro Speakers and if headphones are plugged in External Headphones. It's reading it as two different sources.
Also, which I think is a complete bug is if you are on External Headphones and you unplug them, it won't play the video any more even if you switch the audio hardware to iMac Speakers, you have to quit (sometimes force quit) and reopen the application.
We anticipate resolving this problem in an upcoming release, and I will update this UserVoice item to “Completed” when the new functionality is fully tested and available.
With newer Apple systems, especially those based on the T2 chipset, many previously singular states of the Built-in audio interface are now exposed as completely different virtual devices by MacOS. One used to be able to plug in a pair of headphones and let the OS re-route the output automatically. Now, this either requires a manual change, or utilizing new frameworks for the same functionality.
Thanks for your feedback, and please stay tuned.
am using Premiere Pro CC on the Macbook Pro 2019 and encountering the issue where the Audio Hardware Default Output is not automatically switch from Headphone to Speaker and vice versa when headphone are plugged in and out of the jack. I have contacted Apple care and they say that this is the software integration issue from Premiere and therefore ask me to log this issue and get it fixed from Adobe end.
My bluetooth headphones are playing music while i edit. I do playback on the edit and its coming out of my laptop while music is streaming through headphones. This is just silly to have to manually switch it every time instead of a default option for mac pro
I've been struggling for YEARS with this issue. Both in Premiere and Audition I struggle a lot because suddenly everything sounds HORRIBLE, and I can perfectly spend an hour trying to fix it.
Evgeniy Malkin commented
same issue... this has slowly been chipping away at my sanity for years. why tho?
Gerald Joe commented
It's wild how this is even an issue.
What's interesting is that I've had my MacBook Pro since April 2019, have edited several videos on it using Premiere Pro CC and today I all of the sudden have this issue! I was bouncing back & forth just fine before! WTF?!
This happens on MacBook Pro 2019 as well with latest Adobe Cloud apps for 2019. Insane, I never had issues until now. :(
FYI everyone below you'll find this note I copied from another users. It does not work for me on the new MacBook Pro 2019 and Adobe Premiere Pro 2019 version.
Alex Hinrichs commented · July 21, 2019 19:23 · Flag as inappropriate
"Hey Everyone! Here is the solution I found posted earlier in this thread that actually works! Just reposting it so people don't have to go scrolling through comment pages to find it!
SOLUTION: For those of you just joining this thread, user @Vaycasey has a fix that actually works. Watch the video: https://reid.io/ytHm3P "
I just bought a MacBook Pro with Mac OS Mojave
I downloaded Adobe Creative Cloud so all apps are up to date. I am editing videos, need sound to smoothly go back and forth between headphones and internal speakers like they did without any issues on my 2013 Mac and apparently previous version of Adobes apps even though things were up-to-date on that computer. I never in my life since I own Adobe and Macs since 1995 and Adobe creative cloud since they switched to subscription had this issue, ever....what's up, this is beyond unacceptable. I pay for Adobe creative cloud too much money every month to have speaker issues and definitely paid a ton for my mac.
Adobe please FIX!
George Ramsay commented
Just to add this issue has been around since 2015. I work with Bose quiet sound 35 bluetooth headphones. They sound fine with every other app on the Mac. When booting up premiere they get switched to ch1 8000 sample rate. The only way to fix this is to fumble around with the MAC OS audio settings, Audio midi controller, and the audio hardware tab in premiere. Eventually it will "catch" and output 2 ch at 44.1 khz. So it boots up sounding like a bad AM radio. I've found that it gets harder and harder to force Premier to document sample rate to 44.1khz. the audio hardware sample rate only has a menu for 8000 is unbelievable. BTW neither FCPX or DAVINCI have this problem. Another epic fail by Adobe. Not only was it just awful design but it hasn't been fixed in practically 5 years. Way to listen to your customers!
You guys should be embarrassed. This is ridiculous. Sheesh! Get an intern to fix it. Or let me at it...
Graham Robinson commented
please fix this ASAP, total pain for me and my team
George Ramsay commented
I use a pair of Bose Quiet comfort 35 headphones at work. Every time i have to clear my prefs they default back to a 1Ch 8000 Sample rate. Even though my Mac is perfectly capable of audio output at 44.1K. Premiere sounds worse then an AM radio station in my headphones. Even though i try to force the hardware to document sample rate it takes forever to get premiere to output correctly with 2 CH 44.1K audio. This has been going on since 2015 and has this gotten worse in 2019. version after version and adobe fixes NOTHING!!! Why are we paying for a yearly subscription, so that you can make things worse? 5 years and its never been fixed. Pathetic!
Alex Hinrichs commented
Hey Everyone! Here is the solution I found posted way earlier in this thread that actually works! Just reposting it so people don't have to go scrolling through comment pages to find it!
SOLUTION: For those of you just joining this thread, user @Vaycasey has a fix that actually works. Watch the video: https://reid.io/ytHm3P
Damon Harris-Brennan commented
Exactly the same on windows... a customer walks in and wants to see what I'm doing, I have to switch source, unplug my headset, change the windows device as well so I can adjust the volume, and then they watch it. Then I reverse that to get it back to normal... honestly just have a system device option!! If I change my audio output in the windows audio, just change it in premiere too.
Penn Holderness commented
yep - just updated to a new MacBook Pro. this is a ridiculous problem that should not exist
Guy Einy commented
Same problem here, extremely annoying.
I believe it used to work until recently, I do not remember having to change it manually.
I'm having the same problem on my Mac
I have the same problem in Windows! Please fix as in open offices, it is not nice for my colleagues hearing me work in Adobe Premiere like this!!!
This is inexcusable. Over the past year or so we've experienced multiple performance issues between Apple and Adobe with both pointing fingers at each other and NOT fixing the problem. You'd think the easiest (this audio issue) would have been fixed by now. It sure seems like they both do not want to admit fault or fix the problems. This appears to be the classic profit over quality mentality that plagues the USA in 2019.