Fix the Default audio output for iMac Pro
On my previous iMac and my current MacBook Pro the audio in Premiere and After Effects would switch to headphones when headphones were plugged in and switch back to the speakers when I unplugged, all without having to go up to Audio Hardware in preferences and switching.
Now, on the iMac Pro that is not the case. Each time I plug in headphones, the timeline stops playing and i have to go up to preferences and audio hardware and select external headphones or iMac Pro speakers if I'm unplugging them.
I was on the phone with Apple about this as well as Adobe, and what the Apple rep and I found out is that the iMac handles audio a little differently. When you plug in headphones it sees it as a new audio source while the previous iMac and the current MacBook Pro switches it.
On the older iMac and the current MacBook Pro in Preferences/Audio Hardware/Default Output you see Built-in Output (this will be whatever the output is for the computer it self)
On the iMac Pro in Preferences/Audio Hardware/Default Output you see iMac Pro Speakers and if headphones are plugged in External Headphones. It's reading it as two different sources.
Also, which I think is a complete bug is if you are on External Headphones and you unplug them, it won't play the video any more even if you switch the audio hardware to iMac Speakers, you have to quit (sometimes force quit) and reopen the application.
joshml82
shared this idea
143 comments
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Olivia
commented
What's interesting is that I've had my MacBook Pro since April 2019, have edited several videos on it using Premiere Pro CC and today I all of the sudden have this issue! I was bouncing back & forth just fine before! WTF?!
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Mayka
commented
This happens on MacBook Pro 2019 as well with latest Adobe Cloud apps for 2019. Insane, I never had issues until now. :(
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Mayka
commented
FYI everyone below you'll find this note I copied from another users. It does not work for me on the new MacBook Pro 2019 and Adobe Premiere Pro 2019 version.
Alex Hinrichs commented · July 21, 2019 19:23 · Flag as inappropriate
"Hey Everyone! Here is the solution I found posted earlier in this thread that actually works! Just reposting it so people don't have to go scrolling through comment pages to find it!SOLUTION: For those of you just joining this thread, user @Vaycasey has a fix that actually works. Watch the video: https://reid.io/ytHm3P "
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Mayka
commented
I just bought a MacBook Pro with Mac OS Mojave
I downloaded Adobe Creative Cloud so all apps are up to date. I am editing videos, need sound to smoothly go back and forth between headphones and internal speakers like they did without any issues on my 2013 Mac and apparently previous version of Adobes apps even though things were up-to-date on that computer. I never in my life since I own Adobe and Macs since 1995 and Adobe creative cloud since they switched to subscription had this issue, ever....what's up, this is beyond unacceptable. I pay for Adobe creative cloud too much money every month to have speaker issues and definitely paid a ton for my mac.Adobe please FIX!
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George Ramsay
commented
Just to add this issue has been around since 2015. I work with Bose quiet sound 35 bluetooth headphones. They sound fine with every other app on the Mac. When booting up premiere they get switched to ch1 8000 sample rate. The only way to fix this is to fumble around with the MAC OS audio settings, Audio midi controller, and the audio hardware tab in premiere. Eventually it will "catch" and output 2 ch at 44.1 khz. So it boots up sounding like a bad AM radio. I've found that it gets harder and harder to force Premier to document sample rate to 44.1khz. the audio hardware sample rate only has a menu for 8000 is unbelievable. BTW neither FCPX or DAVINCI have this problem. Another epic fail by Adobe. Not only was it just awful design but it hasn't been fixed in practically 5 years. Way to listen to your customers!
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PS
commented
You guys should be embarrassed. This is ridiculous. Sheesh! Get an intern to fix it. Or let me at it...
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Graham Robinson
commented
please fix this ASAP, total pain for me and my team
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Alex Hinrichs commented
Hey Everyone! Here is the solution I found posted way earlier in this thread that actually works! Just reposting it so people don't have to go scrolling through comment pages to find it!
SOLUTION: For those of you just joining this thread, user @Vaycasey has a fix that actually works. Watch the video: https://reid.io/ytHm3P
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Damon Harris-Brennan
commented
Exactly the same on windows... a customer walks in and wants to see what I'm doing, I have to switch source, unplug my headset, change the windows device as well so I can adjust the volume, and then they watch it. Then I reverse that to get it back to normal... honestly just have a system device option!! If I change my audio output in the windows audio, just change it in premiere too.
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Penn Holderness
commented
yep - just updated to a new MacBook Pro. this is a ridiculous problem that should not exist
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Guy Einy
commented
Same problem here, extremely annoying.
I believe it used to work until recently, I do not remember having to change it manually. -
Nick
commented
I'm having the same problem on my Mac
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Anonymous
commented
I have the same problem in Windows! Please fix as in open offices, it is not nice for my colleagues hearing me work in Adobe Premiere like this!!!
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MW
commented
This is inexcusable. Over the past year or so we've experienced multiple performance issues between Apple and Adobe with both pointing fingers at each other and NOT fixing the problem. You'd think the easiest (this audio issue) would have been fixed by now. It sure seems like they both do not want to admit fault or fix the problems. This appears to be the classic profit over quality mentality that plagues the USA in 2019.
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Bobby Joe
commented
I agree, fix this now!!
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CW
commented
I have had issues with this in past iterations, but suddenly since updating to 13.1.2, it is a CONSTANT frustration. Every other app on the planet recognizes when headphones are/are not plugged in and adjusts accordingly.
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Gerald
commented
And now, I just received a questionnaire/survey on adding storage and management abilities for teams with an increase in price on the package. wow!
We need to pay more so they can fix it?
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Anonymous
commented
This petition has been here for a year and nothing has happened? come on Adobe
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Anonymous
commented
I can't believe I have to do it manually every time i plug in and out my headphone!? Seriously? I am using macbookpro
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Frazer
commented
What they said.