Fix the Default audio output for iMac Pro
On my previous iMac and my current MacBook Pro the audio in Premiere and After Effects would switch to headphones when headphones were plugged in and switch back to the speakers when I unplugged, all without having to go up to Audio Hardware in preferences and switching.
Now, on the iMac Pro that is not the case. Each time I plug in headphones, the timeline stops playing and i have to go up to preferences and audio hardware and select external headphones or iMac Pro speakers if I'm unplugging them.
I was on the phone with Apple about this as well as Adobe, and what the Apple rep and I found out is that the iMac handles audio a little differently. When you plug in headphones it sees it as a new audio source while the previous iMac and the current MacBook Pro switches it.
On the older iMac and the current MacBook Pro in Preferences/Audio Hardware/Default Output you see Built-in Output (this will be whatever the output is for the computer it self)
On the iMac Pro in Preferences/Audio Hardware/Default Output you see iMac Pro Speakers and if headphones are plugged in External Headphones. It's reading it as two different sources.
Also, which I think is a complete bug is if you are on External Headphones and you unplug them, it won't play the video any more even if you switch the audio hardware to iMac Speakers, you have to quit (sometimes force quit) and reopen the application.
joshml82
shared this idea
I’m happy to say we’ve made this feature available for testing in our public beta builds which are rolling out to every Creative Cloud member right now. Public Betas are an opportunity to share features and fixes as early as possible to gather feedback. For more details about the Public Beta and how to install these tools, please visit https://theblog.adobe.com/introducing-public-beta/
You’ll now see a new audio device option on MacOS: System Default. When selected for input, output, or both, Premiere Pro, Audition, After Effects, AME, Character Animator, and Rush will use whichever audio device is set as the OS option, and will switch automatically when that changes.
For instance, if you plug in a USB microphone while Premiere is open, and System Default is selected as your default input device, Premiere will automatically switch over to use the new microphone for recording voiceovers if MacOS recognizes this device as its own default input source. If you were using the built-in Macbook speakers but then plug in headphones, the applications will automatically switch output to the headphone jack.
There are some caveats with certain devices, such as Apple Airpods or other bluetooth devices which have limited sample rates for their microphones. For example, Airpods will play audio at 48kHz, but have a limit of 16kHz for the microphone. Due to the nature of our symmetrical audio requirements, this may adjust the shared sample rate to the highest common denominator – in this case, 16kHz which won’t sound very good. Soon, we’ll introduce new functionality to catch this case and disable the input if it would cause degradation. You’ll be able to override it if you like, but we’ll err on the side of data integrity.
Please give it a try and share feedback through the new Beta Community buttons in the beta applications.
221 comments
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Matt Stegner
commented
"why mac only? this seems quite backwards. the software is multiplatform."
The audio device driver code is one of the areas where the code is quite different between the platforms, so internally we need to treat this as two different features.
We are releasing features as they are ready instead of waiting. -
george hurrell
commented
why mac only? this seems quite backwards. the software is multiplatform. This is a counter-intuitive bug/issue to start with. Will this be sorted on pc through the roll-out/testing of the beta on mac?
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Matt Stegner
commented
We are already working in this: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/33897754-fix-the-default-audio-output-for-imac-pro
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Dom Northcott
commented
I'm having to change the audio hardware preferences default output every time I plug in or take out headphones. This is an extraordinary waste of time and surely an easy fix.
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The beta program is a bit outside of the scope of the comments section here, so I recommend checking the blog post in the link. However, if you launch Creative Cloud Desktop and make sure you're up to date (Help > Check for Updates...) you should see a new "Beta apps" category item in the coming days. (See screenshot)
These changes are only in the beta right now, not in the main releases. We're using the beta to gather additional feedback and data to polish the feature before it's officially released.
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Matt Stegner
commented
"Is this rolled out on pc too?" This is Mac only for now.
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george hurrell
commented
Is this rolled out on pc too?
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Simon Marks
commented
Durin
I'm not sure I understand. I don't seem to be in the "Public Beta", but are you saying I should just install the latest version of Audition and that will fix the problem?
Thanks for your attention to this issue...it will make a huge difference to the user experience.
Best
Simon -
Andrew Mees
commented
Not a Mac only issue. I'm on Windows 10 and now working from home (due to this virus spread) . ... intended to use the volume control on the keyboard so didn't bring the mixer home. My mistake obviously, but now very frustrating. Please do find a fix. This virus won't last forever, but this bug seems to be very long lived!
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Raymond Villacorta
commented
PLEASE FIX.
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Michael Kaplan
commented
please fix
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Jordan Ambuehl
commented
Yeah is there anyway we could get a button that allows us to quickly switch between speakers and headphones on the main interface? There's plenty of room by that "Home" Button...
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Juan Peláez
commented
Please, fix the default audio output regarding headphones and speakers in Premiere Pro and After Effects! Thanks
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Giulia Curti
commented
fix this please
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michelle allen
commented
Yes, I have the 2019 MacBook Pro and this is unfortunately happening to me as well. Please fix this issue. As a student that pays $19.99 a month I'd like to edit my videos smoothly. Thank you.
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Eva S
commented
Please, if you don't mind, would it be possible to fix the default audio output regarding headphones and speakers in Premiere Pro and After Effects a bit sooner, so that us, the users, will stop being annoyed by it. Thank you all at Adobe for your hard work though. Have a great day!
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Justin Minich
commented
This is not only a Mac issue. This is also happening in Windows 10 and it's super frustrating.
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Axel S
commented
Please this need to be fixed pronto! Isn't a major function for working with video editing TO BE ABLE TO HEAR THE AUDIO...?
Even though I fix it manually through Audio hardware, as soon as I listen to something else lika a tutorial on youtube, I have to reboot Premiere Pro to be able to manually switch it back again....
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Brent Hansen
commented
YES! YES! YES! YES! This has been annoying me for two years. Can't wait for the fix!
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DTX Media
commented
YES!! finally, can't wait. I want premiere to send audio out whatever device I've chosen my computer to audio out.
