Essential graphics panel crashes - Low level exception

I have a recurring bug. Windows 10 Pro, 12.1 - updated today - Premiere. EVGA Geforce GTX 980 Ti

I was going to show you how slow EGP is when typing in text, it lags by more and more seconds until I'm watching my letters appears about 10 seconds after I typed them. Co-incidentally it crashed as I was recording it. It does this multiple times a day. Footage is MTS files

Type: MPEG Movie
File Size: 3.99 GB
Image Size: 1920 x 1080
Frame Rate: 25.00
Source Audio Format: 48000 Hz - compressed - 6 channels
Project Audio Format: 48000 Hz - 32 bit floating point - 6 channels
Total Duration: 01:11:45:15
Pixel Aspect Ratio: 1.0

Here is the video of the bug in action https://lucy.wistia.com/medias/3jywdau6zk

OS Name Microsoft Windows 10 Pro
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-ETENQ3G
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z370 AORUS Gaming 5
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3701 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F2, 9/6/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.248"
User Name DESKTOP-ETENQ3G\looth
Time Zone Mountain Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.4 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 30.4 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Thanks
Lucy

5 votes

Lucy V shared this idea · Apr 5, 2018 · Flag idea as inappropriate… · Admin →

6 comments

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Anonymous commented · January 25, 2019 3:45 AM · Flag as inappropriate

Idk how to respond to certain comment but,

Anonymous commented · November 12, 2018 14:12 · Flag as inappropriate
C: \ Users \ ??? \ AppData \ Roaming \ Adobe \ Common \ Motion Graphics Templates

and delete the template you add

this man just solved all my problems with premiere pro. God bless him.

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Anonymous commented · November 12, 2018 2:12 PM · Flag as inappropriate

C: \ Users \ ??? \ AppData \ Roaming \ Adobe \ Common \ Motion Graphics Templates

and delete the template you add

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Lucy Ventura commented · June 6, 2018 3:22 PM · Flag as inappropriate

Update: The project file, being a beast was 2MB. I made a new project and imported just my working sequence but the text lag is the same.

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Lucy Ventura commented · June 6, 2018 3:15 PM · Flag as inappropriate

Me again. Just updated Nvidia (398.11) rebooted. Still get the massive lag. I'm not sure you can see but I type like a normal person, fast, and this text input is about 5 seconds behind me.
https://lucy.wistia.com/medias/hqqp5vyitm

I sit back and watch as it completes the sentence on screen. I'm sure that's not right.

With big, long form premiere projects I now work with GPU acceleration turned off. It makes the EGP more laggy but crashes less ... although it still crashes.

What else can I try?

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Anonymous commented · April 13, 2018 9:13 AM · Flag as inappropriate

Lucy, In agreement with Dacia.
No problem with an Nvidia GTX 680.

The driver below is the last one up-to-date.
Windows 10 Pro v 1709 (10.0.16299 ) uptodate 2018-04
Core i7-3930K/3.20 GHz 12MB 64Bit
ASUS NVDIA GeForce GTX 680 2Go DRIVER v 391.35 03/27/2018
64Go RAM DDR3
Premiere pro v 12.1.0 (Build 186) French

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AdminDacia Saenz (Quality Engineer, Adobe DVA) commented · April 6, 2018 7:48 AM · Flag as inappropriate

Hi Lucy,

I'm Dacia, a QE on the Graphics team. Sorry that you are experiencing this frustrating crash. Would you mind checking to make sure that your Geforce drivers are up to date? I think Nvidia has a tool that you can install and will facilitate staying in sync with their latest updates: https://www.geforce.com/drivers

Secondly, would you mind checking to see if this crash happens if you are in CPU mode?
You can do this my going into your project settings and changing the Video and Playback Mode to "Mercury Playback Engine Software Only."

This will help us narrow down the issue. 😊

Thanks so much,
Dacia

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