Premiere Pro

Welcome to the Adobe Premiere Pro feedback page. Submit feature requests and bug reports to the Premiere Pro team via this UserVoice page and see what ideas or issues other users have shared.

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For all other questions and discussions, visit the Premiere Pro community forum.

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  1. Repair it, so it starts up, or give a descriptive message on MacOS Catalina

    Still not able to use it...
    Shows the splash screen, and then.... nothing.

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Premiere Pro works great on Catalina; in order to figure out why it won’t launch on your system, we’d need to learn more about what has changed, since the last time PPro launched on your system.

    Have you deinstalled previous installations, removing preferences, before installing?

  2. 1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  3. make this software behave like professional video editing software

    Yo I hate this software. You've attached the word Pro to it. I just spent 2 hours editing and cleaning up footage only to have it freeze up and lose everything I've done despite saving?? Insane. Why is there no recovery function? The mobile version is even more useless to me with its random audio hiccups and crashes, rendering it pretty much unusable. This honestly makes me want to cancel my Adobe subscription. I just updated all of my Adobe software. And still having a VST3 plugin crashes Adobe Premier "Pro". This isn't pro level software. This is shovelware. Ever…

    1 vote
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Auto-save is the recovery function; on by default.

    There is no mobile version of Premiere Pro; I think you’re referencing Premiere Rush.

    We work directly with most major VST plug-in vendors; if you can provide specifics about the crash you’ve encountered, we could pursue it further.

  4. 1 vote
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    Not Actionable  ·  1 comment  ·  Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →
  5. Bug: Loudness Normalization on Export Not Working

    There seems to be an issue when selecting "Loudness Normalization" on export. The Loudness Normalization Report shows identical values for the "Normalized" and "Source" values.

    When I bring the file back in to test, the Loudness Normalization does not appear to have been completed.

    Screenshots of Loudness Reports attached. An older one that did work shows the adjusted values.

    1 vote
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    0 comments  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →
  6. Feature To Check Imports For Corruption Or Incompatibility

    After two days of multiple Premiere Pro version downloads, a complete computer factory reset, to try and remedy Premiere Pro from staggering and ultimately freezing the entire computer system.

    Through process of elimination I discovered that an image file I had placed into the timeline as a green screen background was the issue causing a complete system crash, using McAfee to check for viruses, the file was clean.

    It would be handy if Premiere Pro had a feature to scan each file to detect any corruption or incompatibility of imported files, I still don't know why the file was causing…

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    PPro already rejects any file which is too malformed for it to successfully import.

    As you found, it’s definitely frustrating when a file is ‘good enough’ for initial import, but causes subsequent problems.

    Rather than change PPro into a file format verification tool (which would be an enormous undertaking, given how many file format / codec combinations PPro supports), we’re focusing on failing more gracefully when problems are encountered. Ideally, a malformed still image shouldn’t lock up your whole system.

    If you still have the problematic file, we’d be interested in seeing it (I reached out via email).

  7. 1 vote
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    Not Actionable  ·  0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. What is going on? What's wrong with this software? Constant crashes and slow speed.

    Hey there, I've been plagued with endless slow load times, miserably slow saves (taking up to 15 minutes just to save a project), and memory spikes using this software. That I pay for. I'm working on a TV show and don't have the time or patience to deal with Adobe's lack of effort here. There are updates to this software that come up more than once a month sometimes and yet severe bugs and serious media management issues are yet unresolved. 50% of the time I have a second, tiny project open and want to close it, keeping my second…

    1 vote
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    Not Actionable  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. I'm very disappointed with the audio issue, audio is not working

    I have everything correct, but Audio is not working, I could see the wave and volume indicator. But I'm unable to hear the audio.. very disappointing to see how Premium Pro is letting people down.

    1 vote
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    1 comment  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →
  10. WTF??? "A low-level exception occurred in: Adobe Player" after the update

    I can't use GPU after the last update. This is inadmissible...

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  11. error retrieving frame adobe premiere

    HELP, EVERY TIME I IMPORT A FILE, AND PUT ON THE TIMELINE, THE FILE APPEARS ALL SQUARE AND LOCKING, AND THE APP JUST CLOSES, AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

    1 vote
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    0 comments  ·  Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fixing the problem

    The options for changing back to original

    1 vote
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    Not Actionable  ·  1 comment  ·  Editing  ·  Flag idea as inappropriate…  ·  Admin →
  13. Tons of bugs in 2020 - There's no stability at all.

    I find it really hard to still work on your software lately. I have a feeling that you don't test your updates before release. Mark my words, if you won't work on your stability, you will lose a lot of clients, especially now, during the pandemic, where people really work mostly at edits. I'm strongly considering going back to AVID right now.

    In early 2020 you released some updates, that seriously broke my workflow. Especially with playback, that started laggin', and crushing, and doing really crazy stuff. It was somehow still possible to work, so I just tolerated it for…

    1 vote
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    0 comments  ·  Editing  ·  Flag idea as inappropriate…  ·  Admin →

    We’d like to help, buttThere’s nothing actionable in your post.

    If you can reliably reproduce a specific issue (like the ‘media pending’ you mentioned), please contact Support and provide and necessary files, and step-by-step instructions for how to reproduce it, and we’d be happy to pursue it further.

  14. stop to deliver up date software with bugs for premiere and may be others

    I do not understand how a company as ADOBE can deliver up date for software with a so evident BUG!!! You put all the community in a deep mess! And we continue to pay you 60€ per month!!!! Processes exist to warrant the performance of a new piece of software, you must use them or change your developpers team ! I hope you will recognize the problem you have created and that you will give to your customers who are following you since years a large discount for the forthcoming months. WE MAY DREAM ISN'T IT

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    There’s nothing actionable in your post; not sure which problem you mean we’ve created.

    We’d be happy to discuss any specific issues; if there are problems which you can reliably reproduce, please contact Support.

  15. YOUR HELP MENU IS GARBAGE - BRING BACK THE OLD ONE

    I'm really sick of being driven to the website over and over. All I ever find there is the same information. Somehow, I can never find what I'm looking for … instead I get pointed to giant pages of text and videos made by kids.

    1 vote
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    Not Actionable  ·  0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. FRAME.IO PLUGIN fix

    Please fix frame.io plugin from syncing timelines! the newest release of premiere broke the frame.io extension from syncing comments to the sequence. I've reached out to them but they're trying to figure it out, and asked that I reach to you!

    1 vote
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    2 comments  ·  3rd Party Software  ·  Flag idea as inappropriate…  ·  Admin →
  17. Error!!! Help!!!

    I apologize for using Google translate. My English is not so good.
    The problem started a couple of days ago. Here is a video that will make everything clear.
    There is only one question. Is it just me or someone else?
    And how do I fix this error?

    1 vote
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    Not Actionable  ·  1 comment  ·  Playback  ·  Flag idea as inappropriate…  ·  Admin →
  18. Constantly crashes and I have a 2070 graphics card.

    When I ever I select the File in the top menu area it crashes. Whenever I edit every 5 to 10 minutes it crashes.

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add a Fullscreen Button in the Program Monitor.

    I'm honestly still surprised that even the latest versions of Premiere Pro CC still doesn't have this feature, Premiere Pro CC really at some point needs to add a Fullscreen Button both in your Computer's Drop Down File Menu and in the Program Monitor so you can actually playback all of your assembled video and audio clips in Fullscreen mode, and then obviously press "Esc" to exit out of Fullscreen mode.

    I'm aware that you can use the ~ (Tilda) Key to closely zoom in and maximize the length of each window in each tab which I have used, but…

    1 vote
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    2 comments  ·  Playback  ·  Flag idea as inappropriate…  ·  Admin →

    We have had this feature for many years – Ctrl+Tilde. Esc to get out. I know we have a lot of keyboard shortcuts and you aren’t expected to know them all, but one good way to find out what they are is to open the Keyboard Shortcuts editor from the Premiere Pro menu. From there try searching for commands to see what the shortcut is or even reassign it to something that makes more sense to you. Hope this helps.

  20. BUG - cc2020 - dnxhd mxf import

    Premiere Pro cc2020 is failng to import Op1a Atom MXF files in the DNxHD 145 codec. The files import just fine in cc2019 on the same machine. An error presents saying the file is either damaged or unsupported.

    1 vote
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    0 comments  ·  Import  ·  Flag idea as inappropriate…  ·  Admin →
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