Premiere Pro

Welcome to the Adobe Premiere Pro feedback page. Submit feature requests and bug reports to the Premiere Pro team via this UserVoice page and see what ideas or issues other users have shared.

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For all other questions and discussions, visit the Premiere Pro community forum.

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  1. 14.0.1 Fails to Encode videos...

    Both Premiere and Media Encoder versions 14.0.1 fail to encode/export videos. Temp workaround is to downgrade Media Encoder to 14.0.0 and use that for exporting. This needs immediate fixing!

    37 votes
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    Not Actionable  ·  33 comments  ·  Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. what is the official standpoint on multithreading / multicore?

    i just had contact with support regarding super slow rendering times – they referred me here.
    i convert an h264 to a cropped png sequence, no effects applied (except the cropping).
    if i do this in premiere or ae, it takes at least 2 hours and only utilises a fraction of my cpu. if i do the very same operation via ffmpeg (cli), it's done in less then 7 minutes. attached you'll find screenshots of the two procedures, note the render times (as said, same task, same machine, same result).

    is this expected behaviour (because cc simply does not work…

    27 votes
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    Not Actionable  ·  8 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Focus on making Premiere Pro a stable software.

    Premiere Pro becomes less and less stable to work with. 2019 has seen the worst versions so far. It's already a running joke with EVERY single filmmaker I meet.

    It's buggy, lagging and keeps crashing and wasting the time I should spend working for my client rather than trying to fix all kinds of things with crazy work-around solutions other Adobe customers come up with.

    I'm dreaming of the day Premiere Pro is as stable as Photoshop but I guess I will have switched to DaVinci Resolve before that happens.

    73 votes
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    5 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  4. Adobe Premiere Pro 2019 keeps crashing. Please fix it. I keep losing the work i have just done and its taking me ages to complete a project

    Adobe Premiere Pro 2019 keeps crashing. Please fix it. I keep losing the work i have just done and its taking me ages to complete a project

    133 votes
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    178 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  5. I'm very disappointed with the audio issue, audio is not working

    I have everything correct, but Audio is not working, I could see the wave and volume indicator. But I'm unable to hear the audio.. very disappointing to see how Premium Pro is letting people down.

    1 vote
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    1 comment  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fixing the problem

    The options for changing back to original

    1 vote
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    Not Actionable  ·  1 comment  ·  Editing  ·  Flag idea as inappropriate…  ·  Admin →
  7. FRAME.IO PLUGIN fix

    Please fix frame.io plugin from syncing timelines! the newest release of premiere broke the frame.io extension from syncing comments to the sequence. I've reached out to them but they're trying to figure it out, and asked that I reach to you!

    1 vote
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    2 comments  ·  3rd Party Software  ·  Flag idea as inappropriate…  ·  Admin →
  8. File>Export>Media - Nothing happens

    This happens across all 3 computers I use premiere on. Intermittently, but more often than not when I go to File>Export>Media the export wizard never shows up. I have to keep exiting and reopening premiere until it works.

    This has been ongoing as an issue for years across multiple versions of premiere pro. Please fix this!

    3 votes
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    2 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    We believe that it’s happening, but cannot reproduce the behavior. If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

  9. stop to deliver up date software with bugs for premiere and may be others

    I do not understand how a company as ADOBE can deliver up date for software with a so evident BUG!!! You put all the community in a deep mess! And we continue to pay you 60€ per month!!!! Processes exist to warrant the performance of a new piece of software, you must use them or change your developpers team ! I hope you will recognize the problem you have created and that you will give to your customers who are following you since years a large discount for the forthcoming months. WE MAY DREAM ISN'T IT

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    There’s nothing actionable in your post; not sure which problem you mean we’ve created.

    We’d be happy to discuss any specific issues; if there are problems which you can reliably reproduce, please contact Support.

  10. Add a Fullscreen Button in the Program Monitor.

    I'm honestly still surprised that even the latest versions of Premiere Pro CC still doesn't have this feature, Premiere Pro CC really at some point needs to add a Fullscreen Button both in your Computer's Drop Down File Menu and in the Program Monitor so you can actually playback all of your assembled video and audio clips in Fullscreen mode, and then obviously press "Esc" to exit out of Fullscreen mode.

    I'm aware that you can use the ~ (Tilda) Key to closely zoom in and maximize the length of each window in each tab which I have used, but…

    1 vote
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    2 comments  ·  Playback  ·  Flag idea as inappropriate…  ·  Admin →

    We have had this feature for many years – Ctrl+Tilde. Esc to get out. I know we have a lot of keyboard shortcuts and you aren’t expected to know them all, but one good way to find out what they are is to open the Keyboard Shortcuts editor from the Premiere Pro menu. From there try searching for commands to see what the shortcut is or even reassign it to something that makes more sense to you. Hope this helps.

  11. 1 vote
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    Not Actionable  ·  0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. What is going on? What's wrong with this software? Constant crashes and slow speed.

    Hey there, I've been plagued with endless slow load times, miserably slow saves (taking up to 15 minutes just to save a project), and memory spikes using this software. That I pay for. I'm working on a TV show and don't have the time or patience to deal with Adobe's lack of effort here. There are updates to this software that come up more than once a month sometimes and yet severe bugs and serious media management issues are yet unresolved. 50% of the time I have a second, tiny project open and want to close it, keeping my second…

    1 vote
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    Not Actionable  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Error!!! Help!!!

    I apologize for using Google translate. My English is not so good.
    The problem started a couple of days ago. Here is a video that will make everything clear.
    There is only one question. Is it just me or someone else?
    And how do I fix this error?

    1 vote
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    Not Actionable  ·  1 comment  ·  Playback  ·  Flag idea as inappropriate…  ·  Admin →
  14. WTF??? "A low-level exception occurred in: Adobe Player" after the update

    I can't use GPU after the last update. This is inadmissible...

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  15. error retrieving frame adobe premiere

    HELP, EVERY TIME I IMPORT A FILE, AND PUT ON THE TIMELINE, THE FILE APPEARS ALL SQUARE AND LOCKING, AND THE APP JUST CLOSES, AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

    1 vote
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    0 comments  ·  Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
  16. Constantly crashes and I have a 2070 graphics card.

    When I ever I select the File in the top menu area it crashes. Whenever I edit every 5 to 10 minutes it crashes.

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  17. Since the CC 2019 update, Premiere randomly crashes several times a day.

    I've been at work for about an hour and fifteen minutes today, and Premiere has crashed three times so far. I'm not asking a lot of the program, I'm just doing the workflow I've been doing for the last month. This is now worse than Final Cut Pro was when I switched to Premiere a decade ago. What am I gonna do now, switch to Vegas?

    71 votes
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    33 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    As Wes noted, there are some actions people can take to troubleshoot.

    Of course, if you are still encountering specific crashes, feel free to report them with specific steps on how to reproduce them. Posts that say the app crashes aren’t actionable by the team especially when the thread describes multiple scenarios.

    Crash logs are helpful especially in combination with reproducible steps and system information.

  18. Tons of bugs in 2020 - There's no stability at all.

    I find it really hard to still work on your software lately. I have a feeling that you don't test your updates before release. Mark my words, if you won't work on your stability, you will lose a lot of clients, especially now, during the pandemic, where people really work mostly at edits. I'm strongly considering going back to AVID right now.

    In early 2020 you released some updates, that seriously broke my workflow. Especially with playback, that started laggin', and crushing, and doing really crazy stuff. It was somehow still possible to work, so I just tolerated it for…

    1 vote
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    0 comments  ·  Editing  ·  Flag idea as inappropriate…  ·  Admin →

    We’d like to help, buttThere’s nothing actionable in your post.

    If you can reliably reproduce a specific issue (like the ‘media pending’ you mentioned), please contact Support and provide and necessary files, and step-by-step instructions for how to reproduce it, and we’d be happy to pursue it further.

  19. YOUR HELP MENU IS GARBAGE - BRING BACK THE OLD ONE

    I'm really sick of being driven to the website over and over. All I ever find there is the same information. Somehow, I can never find what I'm looking for … instead I get pointed to giant pages of text and videos made by kids.

    1 vote
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    Not Actionable  ·  0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Regular video playback stutters. Premiere Pro 2020

    My Video playback on my Timeline and Source window stutter. The screen tears, the video's frames switch frames back and forth while there are no issues in audio playback.

    4 votes
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    0 comments  ·  Playback  ·  Flag idea as inappropriate…  ·  Admin →

    There’s not much to go on, in your post.

    If you can reliably reproduce the issue, please reach out to Support and provide files and step-by-step instructions on how to reproduce the problem; happy to pursue it further.

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