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Premiere Pro

ANNOUNCEMENT - This forum has been moved


In an effort to improve communications between you and the Premiere Pro team, we are moving this feedback forum to the Premiere Pro page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum.

This move is happening in part to acknowledge that we haven't been responsive enough here, and are combining our forums to help remedy that. Ideas and their attached comments from this UserVoice forum will be migrated based on how many voted for them. Check your profile on the Adobe Support Community to see any migrated posts that you've created or commented on. If you have an item here that did not make the migration, please bring it over to our new home.

See you soon on the Adobe Support Forum!

314 results found

  1. Please fix the 'Importer reported a generic error'. (File import failure)

    How hard can that be? It is so frustrating to see all my clips go offline every single time. It has been happening since so long. Adobe has rolled out at least 2 or 3 updates but could not fix this simple bug? There is absolutely no solution for this? I am having to rename every single clip to reconnect. You know how annoying that is?

    4 votes

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    1 comment  ·  Import  ·  Admin →

    Generic error means that an error occurred, and that it wasn’t one that Premiere Pro understands. That same symptom can come from a broad variety of causes, so this is in no sense a simple bug. 

    If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

  2. LOCKUPS: THE MOVIE - I have had nothing but crashing and Finder lockups in Premiere Pro...

    Anybody see this...

    Premiere Pro has turned into the most unstable software on my machine. I work in Premiere Pro CC2018 for a little while...all of a sudden the finder locks up (FINDER) and the machine quits or has to be forced shut down. Does not do that in any other Adobe software. At first I thought it was a computer issue so I got a fully loaded iMac Pro installed a few days ago with ALL NEW Adobe software installs...STILL CRASHING THE FINDER & Premiere Pro CC2018 while using the software. It is random... (iMac Pro 2017 / 3…

    1 vote

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    0 comments  ·  Stability  ·  Admin →
  3. THE reason why

    premiere pro crashing is the main reason why I hate editing!!!!

    1 vote

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    0 comments  ·  Stability  ·  Admin →
  4. BUG: Multi Monitor Full Screen Video Broken with Mismatched DPI Monitors.

    If you have two separate monitors in Windows 10 with different DPI settings (say one 2.5k monitor with 100% DPI Scaling, and another 4k monitor with 150% DPI Scaling) and attempt to setup a mutli-monitor workspace, full screen video (mecury transmit/or ctrl+~ for full screen on main monitor) won't display properly.

    Steps...

    1. Have two different DPI settings for multi-monitor on Windows.
    2. Move project panel or any workspace panel onto secondary display.
    3. Use CTRL+~ to "Toggle full screen" or turn on transmit for secondary display.
    4. Video will be over scaled and mis-placed on monitor.

    I get that many people don't have…

    1 vote

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    Not Actionable  ·  1 comment  ·  Playback  ·  Admin →
  5. Two separate icons for toggling the layers we paste to and the layers we use to move the playhead left and right

    Two separate icons for toggling the layers we paste to and the layers we use to move the playhead left and right

    2 votes

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  6. Adobe crashes when using "save as" feature

    I am using the latest version of Adobe Premiere Pro on Windows 10, 64 bit. In addition to slews of other issues I've had with the program, for the last several days, the application stops responding when attempting the "save as" function as I'm exporting files. I attempt to wait, but after hours, it still won't respond, so I have to force-stop the app. I'm now wise enough to save before exporting (after losing my entire edited file the first time), but it doesn't make the experience any less jarring or cumbersome. After paying a lot for the creative cloud,…

    1 vote

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    0 comments  ·  Export  ·  Admin →
  7. Make it not suck. I am runnning a top of the range, latest imac. Premiere 2019 felt smooth, responsive, lovely to cut with. 2020 NOT

    Make 2020 smooth, not jittery. That would be a start... Also don't release software before it's ready please...

    1 vote

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  8. Enabled hardware encoding for dimensions larger than 4K (h.264 & h.265)

    Please enabled hardware encoding for dimensions larger than 4K (h.264 & h.265). I work in VR180 and enjoy the convenience of AME, however it's inability to use hardware encoding for 5K & 6K sizes make export times extremely long (24hrs for 40 minutes of footage).

    1 vote

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    Not Actionable  ·  1 comment  ·  Export  ·  Admin →
  9. Support Faderport Production Controller

    Es wäre schön, wenn Premiere den Faderport Production Controller von Presonus unterstützen würde.

    2 votes

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  10. MAKE YOUR PROGRAM STABLE!! WE'RE SHOULDN'T HAVE TO PAY FOR A PROGRAM THAT CRASHES NONSTOP

    Who cares if this is not "actionable." Adobe, do you see how many requests you're getting to make Premiere stable? Even Philip Bloom called you out. It crashes constantly and for no apparent reason. Either stop charging us money for your bad programming or use our money to make your program better

    31 votes

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    11 comments  ·  Stability  ·  Admin →

    We continue to address issues reported here on User Voice, and as that’s the only way to keep the conversation productive, I will indeed have to close this general statement as non-actionable. I’d like to encourage you to report on issues that you run into and enter single, actionable items instead.

    Having that said, I hear you. We are taking action to address performance and quality issues and will continue to do so. A list of issues addressed with 12.1.2 is available here:
    https://helpx.adobe.com/ua/premiere-pro/kb/fixed-issues.html

    Issues addressed with 13.x:
    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    As for comments on standardised hardware: we just added a couple of lines to the system requirements to show you what’s recommended vs. what’s the minimum:
    https://helpx.adobe.com/premiere-pro/system-requirements.html

    This is a general statement for general purpose work – the higher you go on resolution, the more you use mixed input formats and not a dedicated format for ingest or proxies, the more…

  11. Workspaces Not working... still

    It would be nice to actually save a workspace and have it come back like I left it. You know - like it was several editions ago - BEFORE you guys started screwing up Premiere with your updates!

    1 vote

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  12. it not easy to work with at all

    not very easy to understand

    1 vote

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  13. Learn what 100% means

    It's kind of annoying that Premiere and AME don't seem to understand what 100% means when rendereing something. Sometimes it's still working on it for say half an hour when it sais Encoding: 100% before it's actually finished

    2 votes

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  14. I recently updated Adobe Premiere, and now it no longer imports video files.

    I recently updated a working version of Adobe Premiere, and now it is refusing to import video files for editing. There's no explanation or troubleshooting offered, and it simply assumes it is my system or the file's fault. It is clearly a problem with Premiere, as this was working previously.

    2 votes

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  15. баги программы

    Добрый день. Новая версия премьер про выдает ошибки и работает не корректно. просьба исправить. перестает работать проигрывание таймлайна. перестает реагировать на нажатия мышки, нажимаю ctrl+s ненадолго развисает реагирует на мышку, но таймлайн не работает. потом опять все перестает реагировать.

    1 vote

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    0 comments  ·  Projects  ·  Admin →
  16. Premiere Pro Audio Renders

    There is no indicator for audio that requires rendering - why not? Currently the only indication you get is when you attempt to play a sequence - playback is suspended, audio is rendered, and then playback commences.
    Further, audio renders are constantly and consistently dropped. Often, upon closing and re-opening a project, the audio renders for any given sequence have to be re-rendered. This is a real problem for sequences with hundreds of renders.

    2 votes

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    Not Actionable  ·  0 comments  ·  Audio  ·  Admin →
  17. Trying to use Premiere 2018 and have problem with 'gradient wipe'

    Trying to use Premiere pro 2018 (having cpu issues with 2019 and 20 due to older computer) but gradient wipe does not work!! I don't understand why if Adobe supports 2018, and it's available to download they can't give me the updated versions of 2018 in which this problem was fixed? CRM:08022000001557

    1 vote

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  18. BUG discovered in Premiere v14

    Hello, in Premiere v14, on a Mac with Catalina, if I try to hit the "L" key to play a clip faster, I crash with the spinning ball of death and a red error message in the corner.

    1 vote

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    0 comments  ·  Stability  ·  Admin →
  19. FIX premiere pro 14!

    Fix premiere pro 14! Media pending forever!

    1 vote

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    0 comments  ·  Stability  ·  Admin →
  20. 1 vote

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    0 comments  ·  Audio  ·  Admin →

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