310 results found

1. BUG: Multi Monitor Full Screen Video Broken with Mismatched DPI Monitors.

   If you have two separate monitors in Windows 10 with different DPI settings (say one 2.5k monitor with 100% DPI Scaling, and another 4k monitor with 150% DPI Scaling) and attempt to setup a mutli-monitor workspace, full screen video (mecury transmit/or ctrl+~ for full screen on main monitor) won't display properly.

   Steps...

   1. Have two different DPI settings for multi-monitor on Windows.
   2. Move project panel or any workspace panel onto secondary display.
   3. Use CTRL+~ to "Toggle full screen" or turn on transmit for secondary display.
   4. Video will be over scaled and mis-placed on monitor.

   I get that many people don't have two monitors or if they have two they might be matched, but this bug drives me crazy. Basically means I can't really use two monitors or I'm constantly rearranging my windows to get what I want to happen happen instead of editing.

   Hopefully this can be fixed without me buying a new monitor.

   If you have two separate monitors in Windows 10 with different DPI settings (say one 2.5k monitor with 100% DPI Scaling, and another 4k monitor with 150% DPI Scaling) and attempt to setup a mutli-monitor workspace, full screen video (mecury transmit/or ctrl+~ for full screen on main monitor) won't display properly.

   Steps...

   1. Have two different DPI settings for multi-monitor on Windows.
   2. Move project panel or any workspace panel onto secondary display.
   3. Use CTRL+~ to "Toggle full screen" or turn on transmit for secondary display.
   4. Video will be over scaled and mis-placed on monitor.

   I get that many people don't have… more

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2. Two separate icons for toggling the layers we paste to and the layers we use to move the playhead left and right

   Two separate icons for toggling the layers we paste to and the layers we use to move the playhead left and right

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3. Adobe crashes when using "save as" feature

   I am using the latest version of Adobe Premiere Pro on Windows 10, 64 bit. In addition to slews of other issues I've had with the program, for the last several days, the application stops responding when attempting the "save as" function as I'm exporting files. I attempt to wait, but after hours, it still won't respond, so I have to force-stop the app. I'm now wise enough to save before exporting (after losing my entire edited file the first time), but it doesn't make the experience any less jarring or cumbersome. After paying a lot for the creative cloud, I'm somewhat disappointed at the number of bugs I've had since attempting to use it, and it's somewhat hard to find fixes or help online. I'm posting this here so that if anyone else has this issue, you know you're not alone. In addition to my report, I have two friends who are also having this same problem. Attached is a screenshot showing what happens upon saving.

   I am using the latest version of Adobe Premiere Pro on Windows 10, 64 bit. In addition to slews of other issues I've had with the program, for the last several days, the application stops responding when attempting the "save as" function as I'm exporting files. I attempt to wait, but after hours, it still won't respond, so I have to force-stop the app. I'm now wise enough to save before exporting (after losing my entire edited file the first time), but it doesn't make the experience any less jarring or cumbersome. After paying a lot for the creative cloud,… more

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   Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

   Sorry for the trouble you encountered. We haven’t been able to reproduce the issue.

   If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

   https://helpx.adobe.com/contact.html

4. Make it not suck. I am runnning a top of the range, latest imac. Premiere 2019 felt smooth, responsive, lovely to cut with. 2020 NOT

   Make 2020 smooth, not jittery. That would be a start... Also don't release software before it's ready please...

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5. Enabled hardware encoding for dimensions larger than 4K (h.264 & h.265)

   Please enabled hardware encoding for dimensions larger than 4K (h.264 & h.265). I work in VR180 and enjoy the convenience of AME, however it's inability to use hardware encoding for 5K & 6K sizes make export times extremely long (24hrs for 40 minutes of footage).

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6. Support Faderport Production Controller

   Es wäre schön, wenn Premiere den Faderport Production Controller von Presonus unterstützen würde.

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7. Workspaces Not working... still

   It would be nice to actually save a workspace and have it come back like I left it. You know - like it was several editions ago - BEFORE you guys started screwing up Premiere with your updates!

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   Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

   Without specifics about the failure, there’s not much we can do here.

   If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

   https://helpx.adobe.com/contact.html

8. it not easy to work with at all

   not very easy to understand

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   Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

   If there’s a particularly problematic area, we recommend asking about it on the User Forums.

9. Learn what 100% means

   It's kind of annoying that Premiere and AME don't seem to understand what 100% means when rendereing something. Sometimes it's still working on it for say half an hour when it sais Encoding: 100% before it's actually finished

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10. I recently updated Adobe Premiere, and now it no longer imports video files.

    I recently updated a working version of Adobe Premiere, and now it is refusing to import video files for editing. There's no explanation or troubleshooting offered, and it simply assumes it is my system or the file's fault. It is clearly a problem with Premiere, as this was working previously.

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    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    Sorry you’ve had this trouble. If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

    https://helpx.adobe.com/contact.html

11. баги программы

    Добрый день. Новая версия премьер про выдает ошибки и работает не корректно. просьба исправить. перестает работать проигрывание таймлайна. перестает реагировать на нажатия мышки, нажимаю ctrl+s ненадолго развисает реагирует на мышку, но таймлайн не работает. потом опять все перестает реагировать.

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    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    It sounds like you encountered a hang; without specific steps that led to that situation, there’s not much we can do.

    If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

    https://helpx.adobe.com/contact.html

12. Premiere Pro Audio Renders

    There is no indicator for audio that requires rendering - why not? Currently the only indication you get is when you attempt to play a sequence - playback is suspended, audio is rendered, and then playback commences.
    Further, audio renders are constantly and consistently dropped. Often, upon closing and re-opening a project, the audio renders for any given sequence have to be re-rendered. This is a real problem for sequences with hundreds of renders.

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13. MAKE YOUR PROGRAM STABLE!! WE'RE SHOULDN'T HAVE TO PAY FOR A PROGRAM THAT CRASHES NONSTOP

    Who cares if this is not "actionable." Adobe, do you see how many requests you're getting to make Premiere stable? Even Philip Bloom called you out. It crashes constantly and for no apparent reason. Either stop charging us money for your bad programming or use our money to make your program better

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    Not Actionable  ·  AdminPatrick Palmer (Director of Product Management, Pro Video and Motion Design, Adobe DVA) responded

    We continue to address issues reported here on User Voice, and as that’s the only way to keep the conversation productive, I will indeed have to close this general statement as non-actionable. I’d like to encourage you to report on issues that you run into and enter single, actionable items instead.

    Having that said, I hear you. We are taking action to address performance and quality issues and will continue to do so. A list of issues addressed with 12.1.2 is available here:
    https://helpx.adobe.com/ua/premiere-pro/kb/fixed-issues.html

    Issues addressed with 13.x:
    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    As for comments on standardised hardware: we just added a couple of lines to the system requirements to show you what’s recommended vs. what’s the minimum:
    https://helpx.adobe.com/premiere-pro/system-requirements.html

    This is a general statement for general purpose work – the higher you go on resolution, the more you use mixed input formats and not a dedicated format for ingest or proxies, the more you’ll benefit from using a machine that is using what’s recommended vs. minimum.

    For those reporting general slowness: I suggest to start a new thread on that topic. This might be more of a workflow conversation than anything else, but let’s treat that as a separate item. Sometimes it’s good to take a closer look at input formats (something like 10 bit HEVC 422 isn’t great for playback, ProRes 422 on the other hand is fast and smooth – just an example). Sometimes it’s best to double check that GPU acceleration is indeed enabled and all the latest drivers are in place.

    Cheers,
    Patrick

    We continue to address issues reported here on User Voice, and as that’s the only way to keep the conversation productive, I will indeed have to close this general statement as non-actionable. I’d like to encourage you to report on issues that you run into and enter single, actionable items instead.

    Having that said, I hear you. We are taking action to address performance and quality issues and will continue to do so. A list of issues addressed with 12.1.2 is available here:
    https://helpx.adobe.com/ua/premiere-pro/kb/fixed-issues.html

    Issues addressed with 13.x:
    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    As for comments on standardised hardware: we just added a couple of lines to the system requirements to show you what’s recommended vs. what’s the minimum:
    https://helpx.adobe.com/premiere-pro/system-requirements.html

    This is a general statement for general purpose work – the higher you go on resolution, the more you use mixed input formats and not a dedicated format for ingest or proxies, the more… more

14. Trying to use Premiere 2018 and have problem with 'gradient wipe'

    Trying to use Premiere pro 2018 (having cpu issues with 2019 and 20 due to older computer) but gradient wipe does not work!! I don't understand why if Adobe supports 2018, and it's available to download they can't give me the updated versions of 2018 in which this problem was fixed? CRM:08022000001557

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15. BUG discovered in Premiere v14

    Hello, in Premiere v14, on a Mac with Catalina, if I try to hit the "L" key to play a clip faster, I crash with the spinning ball of death and a red error message in the corner.

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    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    If you can reproduce the problem in current builds of PPro, please contact Support and provide a project and media.

16. FIX premiere pro 14!

    Fix premiere pro 14! Media pending forever!

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    Not Actionable  ·  AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) responded

    I’m setting this request as Not Actionable as this is a duplicate request of one you logged earlier in the day.

17. we need debit card payment method in india. pleaseeeeeeeeeeeeeeeeee

    A lot of students and low salaried people cannot have access to credit cards. So it would really be very wise for you if you could give debit card payment option in india. It would really help a lot of people. Please consider this. Thank you.

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    Not Actionable  ·  3 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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18. I have no audio on my video !!
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    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    If you can reproduce the problem, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

19. Performance bad

    Playback is choppy when you view the video. I edited a video two days ago and now when I play it back in the editor it is very choppy. So I started another and I get the same. I uninstalled it and reinstalled it and the same. IT's CHOPPY. Please FIX>

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    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

20. CLICK AND DRAG CLIPS NOT WORKING, Can't Locate online CHAT HELP

    Version 1212 BUILD 69
    My click and drag won't work on my clips, I can't locate any other shortcut to do it. It WAS working fine. Can't find any help online and
    I'm STUCK! Help!!
    Surface Pro
    Windows 8.1
    Has happened the past 3 days
    Is there a shortcut to drag clips besides CLICK AND DRAG?
    Do I now have to keep this window open for help support?
    WHY is there no HELP CHAT service?
    Very confused, I thought I bought into a reputable service, this is the first that I haven't seen chat help support by a company. Am I missing the Option? It is not evident on any main screens
    Just noticed ALL the other complaints - Are you Financially Okay? Should I be looking at another Software Program? Please let me know, very confusing for the Customer User, seeking Assurance

    Version 1212 BUILD 69
    My click and drag won't work on my clips, I can't locate any other shortcut to do it. It WAS working fine. Can't find any help online and
    I'm STUCK! Help!!
    Surface Pro
    Windows 8.1
    Has happened the past 3 days
    Is there a shortcut to drag clips besides CLICK AND DRAG?
    Do I now have to keep this window open for help support?
    WHY is there no HELP CHAT service?
    Very confused, I thought I bought into a reputable service, this is the first that I haven't seen chat help support by a company. Am… more

    1 vote

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    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    Premiere Pro requires Windows 10.

    Also, there’s no in-application chat support.

    If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.