314 results found

1. Please fix the 'Importer reported a generic error'. (File import failure)

   How hard can that be? It is so frustrating to see all my clips go offline every single time. It has been happening since so long. Adobe has rolled out at least 2 or 3 updates but could not fix this simple bug? There is absolutely no solution for this? I am having to rename every single clip to reconnect. You know how annoying that is?

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   1 comment  ·  Import  ·  Delete…  ·  Admin →
   Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

   Generic error means that an error occurred, and that it wasn’t one that Premiere Pro understands. That same symptom can come from a broad variety of causes, so this is in no sense a simple bug. 

   If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

2. LOCKUPS: THE MOVIE - I have had nothing but crashing and Finder lockups in Premiere Pro...

   Anybody see this...

   Premiere Pro has turned into the most unstable software on my machine. I work in Premiere Pro CC2018 for a little while...all of a sudden the finder locks up (FINDER) and the machine quits or has to be forced shut down. Does not do that in any other Adobe software. At first I thought it was a computer issue so I got a fully loaded iMac Pro installed a few days ago with ALL NEW Adobe software installs...STILL CRASHING THE FINDER & Premiere Pro CC2018 while using the software. It is random... (iMac Pro 2017 / 3 GHz Intel Xenon W / Mojave 10.14 / 64gb RAM / Radeon Pro Vega 16gb VRAM) If this does not stop, I am going to have to start new projects in Resolve. Killing productivity. IDEA: Please tell me this is a known bug that has been addressed in later versions.

   Anybody see this...

   Premiere Pro has turned into the most unstable software on my machine. I work in Premiere Pro CC2018 for a little while...all of a sudden the finder locks up (FINDER) and the machine quits or has to be forced shut down. Does not do that in any other Adobe software. At first I thought it was a computer issue so I got a fully loaded iMac Pro installed a few days ago with ALL NEW Adobe software installs...STILL CRASHING THE FINDER & Premiere Pro CC2018 while using the software. It is random... (iMac Pro 2017 / 3… more

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   0 comments  ·  Stability  ·  Delete…  ·  Admin →
   Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

   Without specific steps to reproduce the issue, there’s not much we can do to help.

   If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

   https://helpx.adobe.com/contact.html

3. THE reason why

   premiere pro crashing is the main reason why I hate editing!!!!

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   0 comments  ·  Stability  ·  Delete…  ·  Admin →
   Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

   Sorry you’re having trouble.

   If you can reproduce a crashing problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

   https://helpx.adobe.com/contact.html

4. BUG: Multi Monitor Full Screen Video Broken with Mismatched DPI Monitors.

   If you have two separate monitors in Windows 10 with different DPI settings (say one 2.5k monitor with 100% DPI Scaling, and another 4k monitor with 150% DPI Scaling) and attempt to setup a mutli-monitor workspace, full screen video (mecury transmit/or ctrl+~ for full screen on main monitor) won't display properly.

   Steps...

   1. Have two different DPI settings for multi-monitor on Windows.
   2. Move project panel or any workspace panel onto secondary display.
   3. Use CTRL+~ to "Toggle full screen" or turn on transmit for secondary display.
   4. Video will be over scaled and mis-placed on monitor.

   I get that many people don't have two monitors or if they have two they might be matched, but this bug drives me crazy. Basically means I can't really use two monitors or I'm constantly rearranging my windows to get what I want to happen happen instead of editing.

   Hopefully this can be fixed without me buying a new monitor.

   If you have two separate monitors in Windows 10 with different DPI settings (say one 2.5k monitor with 100% DPI Scaling, and another 4k monitor with 150% DPI Scaling) and attempt to setup a mutli-monitor workspace, full screen video (mecury transmit/or ctrl+~ for full screen on main monitor) won't display properly.

   Steps...

   1. Have two different DPI settings for multi-monitor on Windows.
   2. Move project panel or any workspace panel onto secondary display.
   3. Use CTRL+~ to "Toggle full screen" or turn on transmit for secondary display.
   4. Video will be over scaled and mis-placed on monitor.

   I get that many people don't have… more

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   Not Actionable  ·  1 comment  ·  Playback  ·  Delete…  ·  Admin →

5. Two separate icons for toggling the layers we paste to and the layers we use to move the playhead left and right

   Two separate icons for toggling the layers we paste to and the layers we use to move the playhead left and right

   2 votes

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   Not Actionable  ·  0 comments  ·  User experience/interface  ·  Delete…  ·  Admin →

6. Adobe crashes when using "save as" feature

   I am using the latest version of Adobe Premiere Pro on Windows 10, 64 bit. In addition to slews of other issues I've had with the program, for the last several days, the application stops responding when attempting the "save as" function as I'm exporting files. I attempt to wait, but after hours, it still won't respond, so I have to force-stop the app. I'm now wise enough to save before exporting (after losing my entire edited file the first time), but it doesn't make the experience any less jarring or cumbersome. After paying a lot for the creative cloud, I'm somewhat disappointed at the number of bugs I've had since attempting to use it, and it's somewhat hard to find fixes or help online. I'm posting this here so that if anyone else has this issue, you know you're not alone. In addition to my report, I have two friends who are also having this same problem. Attached is a screenshot showing what happens upon saving.

   I am using the latest version of Adobe Premiere Pro on Windows 10, 64 bit. In addition to slews of other issues I've had with the program, for the last several days, the application stops responding when attempting the "save as" function as I'm exporting files. I attempt to wait, but after hours, it still won't respond, so I have to force-stop the app. I'm now wise enough to save before exporting (after losing my entire edited file the first time), but it doesn't make the experience any less jarring or cumbersome. After paying a lot for the creative cloud,… more

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   0 comments  ·  Export  ·  Delete…  ·  Admin →
   Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

   Sorry for the trouble you encountered. We haven’t been able to reproduce the issue.

   If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

   https://helpx.adobe.com/contact.html

7. Make it not suck. I am runnning a top of the range, latest imac. Premiere 2019 felt smooth, responsive, lovely to cut with. 2020 NOT

   Make 2020 smooth, not jittery. That would be a start... Also don't release software before it's ready please...

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   Not Actionable  ·  0 comments  ·  Performance  ·  Delete…  ·  Admin →

8. Enabled hardware encoding for dimensions larger than 4K (h.264 & h.265)

   Please enabled hardware encoding for dimensions larger than 4K (h.264 & h.265). I work in VR180 and enjoy the convenience of AME, however it's inability to use hardware encoding for 5K & 6K sizes make export times extremely long (24hrs for 40 minutes of footage).

   1 vote

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   Not Actionable  ·  1 comment  ·  Export  ·  Delete…  ·  Admin →

9. Support Faderport Production Controller

   Es wäre schön, wenn Premiere den Faderport Production Controller von Presonus unterstützen würde.

   2 votes

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   Not Actionable  ·  0 comments  ·  Preference & Settings  ·  Delete…  ·  Admin →

10. MAKE YOUR PROGRAM STABLE!! WE'RE SHOULDN'T HAVE TO PAY FOR A PROGRAM THAT CRASHES NONSTOP

    Who cares if this is not "actionable." Adobe, do you see how many requests you're getting to make Premiere stable? Even Philip Bloom called you out. It crashes constantly and for no apparent reason. Either stop charging us money for your bad programming or use our money to make your program better

    31 votes

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    11 comments  ·  Stability  ·  Delete…  ·  Admin →
    Not Actionable  ·  AdminPatrick Palmer (Director of Product Management, Pro Video and Motion Design, Adobe DVA) responded

    We continue to address issues reported here on User Voice, and as that’s the only way to keep the conversation productive, I will indeed have to close this general statement as non-actionable. I’d like to encourage you to report on issues that you run into and enter single, actionable items instead.

    Having that said, I hear you. We are taking action to address performance and quality issues and will continue to do so. A list of issues addressed with 12.1.2 is available here:
    https://helpx.adobe.com/ua/premiere-pro/kb/fixed-issues.html

    Issues addressed with 13.x:
    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    As for comments on standardised hardware: we just added a couple of lines to the system requirements to show you what’s recommended vs. what’s the minimum:
    https://helpx.adobe.com/premiere-pro/system-requirements.html

    This is a general statement for general purpose work – the higher you go on resolution, the more you use mixed input formats and not a dedicated format for ingest or proxies, the more you’ll benefit from using a machine that is using what’s recommended vs. minimum.

    For those reporting general slowness: I suggest to start a new thread on that topic. This might be more of a workflow conversation than anything else, but let’s treat that as a separate item. Sometimes it’s good to take a closer look at input formats (something like 10 bit HEVC 422 isn’t great for playback, ProRes 422 on the other hand is fast and smooth – just an example). Sometimes it’s best to double check that GPU acceleration is indeed enabled and all the latest drivers are in place.

    Cheers,
    Patrick

    We continue to address issues reported here on User Voice, and as that’s the only way to keep the conversation productive, I will indeed have to close this general statement as non-actionable. I’d like to encourage you to report on issues that you run into and enter single, actionable items instead.

    Having that said, I hear you. We are taking action to address performance and quality issues and will continue to do so. A list of issues addressed with 12.1.2 is available here:
    https://helpx.adobe.com/ua/premiere-pro/kb/fixed-issues.html

    Issues addressed with 13.x:
    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    As for comments on standardised hardware: we just added a couple of lines to the system requirements to show you what’s recommended vs. what’s the minimum:
    https://helpx.adobe.com/premiere-pro/system-requirements.html

    This is a general statement for general purpose work – the higher you go on resolution, the more you use mixed input formats and not a dedicated format for ingest or proxies, the more… more

11. Workspaces Not working... still

    It would be nice to actually save a workspace and have it come back like I left it. You know - like it was several editions ago - BEFORE you guys started screwing up Premiere with your updates!

    1 vote

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    0 comments  ·  User experience/interface  ·  Delete…  ·  Admin →
    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    Without specifics about the failure, there’s not much we can do here.

    If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

    https://helpx.adobe.com/contact.html

12. it not easy to work with at all

    not very easy to understand

    1 vote

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    0 comments  ·  User experience/interface  ·  Delete…  ·  Admin →
    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    If there’s a particularly problematic area, we recommend asking about it on the User Forums.

13. Learn what 100% means

    It's kind of annoying that Premiere and AME don't seem to understand what 100% means when rendereing something. Sometimes it's still working on it for say half an hour when it sais Encoding: 100% before it's actually finished

    2 votes

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    Not Actionable  ·  0 comments  ·  User experience/interface  ·  Delete…  ·  Admin →

14. I recently updated Adobe Premiere, and now it no longer imports video files.

    I recently updated a working version of Adobe Premiere, and now it is refusing to import video files for editing. There's no explanation or troubleshooting offered, and it simply assumes it is my system or the file's fault. It is clearly a problem with Premiere, as this was working previously.

    •  

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    Sorry you’ve had this trouble. If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

    https://helpx.adobe.com/contact.html

15. баги программы

    Добрый день. Новая версия премьер про выдает ошибки и работает не корректно. просьба исправить. перестает работать проигрывание таймлайна. перестает реагировать на нажатия мышки, нажимаю ctrl+s ненадолго развисает реагирует на мышку, но таймлайн не работает. потом опять все перестает реагировать.

    1 vote

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    0 comments  ·  Projects  ·  Delete…  ·  Admin →
    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    It sounds like you encountered a hang; without specific steps that led to that situation, there’s not much we can do.

    If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

    https://helpx.adobe.com/contact.html

16. Premiere Pro Audio Renders

    There is no indicator for audio that requires rendering - why not? Currently the only indication you get is when you attempt to play a sequence - playback is suspended, audio is rendered, and then playback commences.
    Further, audio renders are constantly and consistently dropped. Often, upon closing and re-opening a project, the audio renders for any given sequence have to be re-rendered. This is a real problem for sequences with hundreds of renders.

    2 votes

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    Not Actionable  ·  0 comments  ·  Audio  ·  Delete…  ·  Admin →

17. Trying to use Premiere 2018 and have problem with 'gradient wipe'

    Trying to use Premiere pro 2018 (having cpu issues with 2019 and 20 due to older computer) but gradient wipe does not work!! I don't understand why if Adobe supports 2018, and it's available to download they can't give me the updated versions of 2018 in which this problem was fixed? CRM:08022000001557

    1 vote

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    Not Actionable  ·  0 comments  ·  Performance  ·  Delete…  ·  Admin →

18. BUG discovered in Premiere v14

    Hello, in Premiere v14, on a Mac with Catalina, if I try to hit the "L" key to play a clip faster, I crash with the spinning ball of death and a red error message in the corner.

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    0 comments  ·  Stability  ·  Delete…  ·  Admin →
    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    If you can reproduce the problem in current builds of PPro, please contact Support and provide a project and media.

19. FIX premiere pro 14!

    Fix premiere pro 14! Media pending forever!

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    0 comments  ·  Stability  ·  Delete…  ·  Admin →
    Not Actionable  ·  AdminTom N (Adobe) (Lead Quality Engineer, Adobe DVA) responded

    I’m setting this request as Not Actionable as this is a duplicate request of one you logged earlier in the day.

20. I have no audio on my video !!
    1 vote

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    0 comments  ·  Audio  ·  Delete…  ·  Admin →
    Not Actionable  ·  AdminBruce Bullis (Adobe) (Admin, Adobe DVA) responded

    If you can reproduce the problem, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.