Premiere Pro

Welcome to the Adobe Premiere Pro feedback page. Submit feature requests and bug reports to the Premiere Pro team via this UserVoice page and see what ideas or issues other users have shared.

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  1. NOT HAVE FILES BECOME AUDIO ONLY FOR NO REASON!!!!!!!!

    I am absolutely sick and tired of losing work because the video files become audio only and lose all work.
    This is insanity and enraging and lose weeks of work due to your ridiculous incompetent program.

    2 votes

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  2. Instant crash

    A weeks ago, Premiere was in a state where it would gobble up all the RAM on my laptop within 5-10 minutes (25GB). I would be able to edit a video for at least a few minutes before saving it, restarting Premiere, doing more edits. After five or such repeated cycles attempts, I would have to reboot the machine and repeat.

    I don't know if that is related to this fault. I do not have the time to re-install all of Windows to try such desperate extremes. A video that should have taken 30 minutes to edit took an entire…

    1 vote

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  3. Files too large to import

    When did this get upgraded into the program. Already losing time on a crunch looking up info on what should have been an easy edit.

    Switching to Final Cut X in 3...2...1...

    1 vote

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  4. Bug: About half the time I drag a file in from Finder into the bin, it doesn't work.

    If I drag a file from Finder into the project bin, about half the time it gives me an error noise and nothing happens. There's nothing wrong with the file. If I try again it works.

    This is a regular occurrence.

    2 votes

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  5. just make it work

    Everything in PP 2019 just works. Almost nothing works correctly in 2020.
    For example the "write on" plug in in 2019 is fine. I'm on a 10 core iMac Pro. The exact same "write on" tool in 2020 brings my computer to its knees! Give me a break! What is going on?

    1 vote

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  6. Please fix the Saving Workspaces bug

    I have been dealing with this bug for years now.

    I move all of my panels to where I want them, right click on my personal workspace, click "Save Changes to this Workspace", quit Premiere, re open Premiere (doesn't matter new project or the same project), and all my panels are in different places again even though I am on my same personal workspace. Have tried making new workspaces, doesn't work. I just got a brand new Macbook Pro and installed Premiere for the first time, so its not some old preference file or something screwing it up. This also…

    1 vote

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  7. Media pending forever!

    There is no stability! Premiere pro 14 doesnt work properly! Media pending forever!

    1 vote

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  8. Don't release updates that break the software I'm paying for!

    Video won't synch with audio.

    can't add more that one video clip before it thinks that all subsequent video clips are audio only.

    2 votes

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  9. Recovery files no longer work with 2020 Premiere Pro on iMac 2017.

    Earlier versions of Premier would create recovery project files that I could reliably open and resume work. I know this all too well, as those versions of Premiere crashed on a daily basis, and I have likely opened over 300+ recovery files.

    Sadly, Premiere 2020 still crashes, but the recovery files are no longer usable. If I attempt to open one, my iMac Pro goes to a white screen with spinning beach ball...end of story. BTW, I have the same issue with opening the last auto-save file. The ONLY way to resume work is to build a new project and…

    1 vote

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  10. Premiere not timeline not responding

    My timeline is not responding at all. It was working fine yesterday, but now I am not able to perform any action of the timeline. I initially that the application is not responding, but I am able to do other things like save, open or close projects but the moment I try to do anything on the time nothing is functioning. I am not getting any indication as well as why this is happening.

    1 vote

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  11. Crashes with version 13

    Premiere is crashing and freezing lots after the update... anyone else? I used to get crashes maybe once a fortnight, now it's a few times a day!

    46 votes

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  12. Problem with Plural Eyes 4

    When importing a XML-list from Plural Eyes 4 at first in Premiere's timeline left and right channels are separated as two mono channels as it should be. After quitting and restarting Premiere Pro CC 2019 the same timeline shows only the left channels (as left 1 and left 2). The right channel is gone. Please fix this!

    2 votes

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  13. FIX THOSE NUMEROUS CRASHES OR LOSE ALL YOUR PAYING CUSTOMERS!!

    It´s a mess on my Macbook, never has been before. I´m LOSING CLIENTS because of your buggy ****** not-working PRO 2019 and 2020 !!
    WILL LEAVE and take a LOT of your customers with me if this is not FIXED NOW !!!!
    Jesus in heaven, what happened to you guys at adobe and the formerly great software ??

    macbook pro 2018 mojave
    32 GB, 6-core 2.2. Ghz, 4K, INTEL + Radeon 560X

    1 vote

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  14. Make Premiere Pro 2019 work...

    Premiere Pro 2019 is unusable. Video preview cannot be played, any change voids work area renders, renders take exceptionslly long time.

    Numerous people rolling back to 2018 and 2017 to keep working...

    If uninstalled and reinstalled various combinations of Premiere and all CC products and both 2019 and 2018 versions of Premiere have become unusable.

    32 votes

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  15. When will you finally fix the "A low-level exception occured"-problem ???

    When will you finally fix the "A low-level exception occured"-problem ???

    2 votes

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    That’s an error coming to PPro from the OS. We’ve fixed many occurrences of that exception, but some remain.

    If you can reliably reproduce the exception in current versions of PPro, please contact support with the project, source media, and steps to reproduce.

  16. Unable to import Canon EOS R 4k All-i videos .MP4 files

    Premiere Pro 13.1 crashes when I try importing large videos files from the Canon EOS R 4k All-I (.MP4) files.

    3 votes

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  17. Please fix the 'Importer reported a generic error'. (File import failure)

    How hard can that be? It is so frustrating to see all my clips go offline every single time. It has been happening since so long. Adobe has rolled out at least 2 or 3 updates but could not fix this simple bug? There is absolutely no solution for this? I am having to rename every single clip to reconnect. You know how annoying that is?

    4 votes

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    Generic error means that an error occurred, and that it wasn’t one that Premiere Pro understands. That same symptom can come from a broad variety of causes, so this is in no sense a simple bug. 

    If you can reproduce the problem in current builds of PPro, please contact Support and provide step-by-step instructions on how to reproduce it; we’d be happy to help.

  18. LOCKUPS: THE MOVIE - I have had nothing but crashing and Finder lockups in Premiere Pro...

    Anybody see this...

    Premiere Pro has turned into the most unstable software on my machine. I work in Premiere Pro CC2018 for a little while...all of a sudden the finder locks up (FINDER) and the machine quits or has to be forced shut down. Does not do that in any other Adobe software. At first I thought it was a computer issue so I got a fully loaded iMac Pro installed a few days ago with ALL NEW Adobe software installs...STILL CRASHING THE FINDER & Premiere Pro CC2018 while using the software. It is random... (iMac Pro 2017 / 3…

    1 vote

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  19. THE reason why

    premiere pro crashing is the main reason why I hate editing!!!!

    1 vote

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  20. BUG: Multi Monitor Full Screen Video Broken with Mismatched DPI Monitors.

    If you have two separate monitors in Windows 10 with different DPI settings (say one 2.5k monitor with 100% DPI Scaling, and another 4k monitor with 150% DPI Scaling) and attempt to setup a mutli-monitor workspace, full screen video (mecury transmit/or ctrl+~ for full screen on main monitor) won't display properly.

    Steps...

    1. Have two different DPI settings for multi-monitor on Windows.
    2. Move project panel or any workspace panel onto secondary display.
    3. Use CTRL+~ to "Toggle full screen" or turn on transmit for secondary display.
    4. Video will be over scaled and mis-placed on monitor.

    I get that many people don't have…

    1 vote

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