Premiere Pro

Welcome to the Adobe Premiere Pro feedback page. Submit feature requests and bug reports to the Premiere Pro team via this UserVoice page and see what ideas or issues other users have shared.

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  1. Premiere 15.2 through 15.4 unusable with large projects on Mac Pro (2019) Big Sur

    After having no issues with 15.2 on small projects, Premiere became completely unusable after about a month of working on a feature film. It really seemed like an access error, as I'd get errors like "Unable to access resource 'SErrorXlN_D@2x' (type svg)," "Error Retrieving frame XXXX at time XX," and "Unable to access resource 'CursorDataID-19 (type xml)." The errors came with frozen or black video, I could still hear audio, and it usually fixed itself after about 10-20 seconds. I also couldn't export anything no matter which renderer I used. I thought it had something to do with…

    15 votes

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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Premiere is still awful slow on m1 mac.... please adobe sort out 👍. Resolve and FCX is x3 faster 😇

    Premiere is still awful slow on m1 mac.... please adobe sort out 👍. Resolve and FCX is x3 faster 😇. Can you speed up perform on playback and decoding and encoding.

    2 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Compatibility with Apple's latest graphics cards

    Specs:
    Mac Pro (2019)
    Processor - 2.7 GHz 24-Core Intel Xeon W
    Memory - 384 GB 2933 MHz DDR4
    Graphics - AMD Radeon Pro Vega II 32 GB x2

    As of receiving this new computer Premiere Pro 15.1 was the latest update.

    My issue has two parts:
    1) When exporting a h.264/5 the export is often very glitchy, cutting in random frames from other parts of the film or solid green/black frames.
    2) When playing back the film, it often becomes very sticky, taking several seconds to catch up to when the playhead has moved or even crashing premiere when…

    3 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. V.15 32 core threadripper CPU goes to 100% on project opening and crashes

    After upgrading to v15 my CPU goes 100% on project opening and crashes. In 14.9 it doesnt do this at all. It must have something to do with the fact that I have a 3970x AMD threadripper with 32 cores. But something definitely isnt right with the CPU optimization on the new version. I will be staying with 14.9 until this is fixed

    4 votes

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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Premiere pro 15.1 completely unusable. Opening any project causes 100% cpu usage until the system crashes

    Running a system with an AMD 1950x Threadripper, RTX 3090 and 128gb of ram.
    Premiere 15.0 and 15.1 are completely unusable for me, upon trying to open any project Cpu usage will spike to 100% and make the whole system extremely laggy (Task manager goes non responsive, mouse is 10 seconds behind on movement)
    This 100% cpu usage goes on forever till either the system freezes or i somehow manage to force close premiere.
    Same projects take 5 seconds to load in Premiere 14.9

    Really would like to use the new features with Motion graphics templates introduced in premiere 2021…

    4 votes

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bug in Premiere Pro - version 14.5.0

    I updated to the latest version today, Oct. 21, 2020 - - whenever I am working in a project in Premiere, and then close the project to open another project, ALL keyboard shortcuts stop working. I have to completely quit Premiere, and reset preferences (hold "Option/ALT" upon launching) for the shortcuts to be restored.

    And then if I hop to another project, again, the shortcuts stop working.

    I have zero custom keyboard shortcuts; all of the shortcuts that cease to work are the ones native to Premiere.

    Premiere Version: 14.5.0

    Working on an iMac Pro 2017
    macOS Catalina - 10.15.7

    18 votes

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    8 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Sounds scary; we’re not yet able to reproduce that behavior, here.

    Confirming: In Preferences —> General —> Most Recent, is yours set to show the Home screen (the default behavior), or have you changed the pref to “open most recent”?

  7. Cancel Actions Slow

    It takes too long to cancel a render, cancel a render and replace action etc. Sometimes the program will hang for minutes when rendering dynamic links. Why does cancelling take so long?

    2 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. BUG 15.4.1 crashes immediately after toggling to different app, not ready for release

    Have just rolled back to 15.4.0 and the issue has gone./
    Please test fully before release or I shall have to bill you for the downtime.
    Check with Newtek in case NDI streaming is problematic.
    Check compatibility with nvidia studio and BMD decklink drivers.
    15.4.1 has an issue that is causing it to not display video. Assume it is a mercury GPU thing but disabling hardware acceleration did not stop it happening. Also test for dual GPU users in case Premiere is getting confused by multiple identical GPUs

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. BUG: Toggling away from app and back again crashes Premiere / stops preview working first

    Latest Premiere, latest Nvidia Studio drivers 1070Ti founders x2 / Xeon 2867v2 x2
    Decklink 4KExtreme 12G - latest drivers
    Rednet PCIe dante card - ASIO
    Asus Hyperdrive 4x Corsair 960GB MP510 in RAID 0

    Pro Res HD footage, any footage

    Premiere is now unuseable as the monent I switch apps video no longer plays and shortly after the app crashes
    trashing preferences and reinstalling does not help

    Worked fine until yesterday
    Possible causes?
    installed NDI 5?
    removed second monitor>

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. MULTICAM SEQUENCES LAGGING - after every edit windows - Professional Editor Inquiry

    HELP! Multicam - freezes - for 8-30 seconds after any edit in timeline

    Professional video editor - missing deadlines - please help

    This is happening now to multiple projects - this did not happen in the past. if I 'touch' timeline a freeze of the premiere app occurs for 8-30 secoids

    windows,32gigs ram (24 allocated) no other software running - NVME for os and app, seperate NVME for cache, external SSD for project file and media together (tride using 2 different ssd to ensure the ssd was not the problem) using low res default proxies and 1/4 res & lumetri…

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. MPEG2 MXF and M2T slow opening

    Whenever I open a project that has any MPEG 2 assets (in the form of HDCAM-type MXF files or M2T files from a Sony camcorder), all the footage sits in a "Media Pending" mode for the same amount of time as it did the first time they were imported. Now on-screen, no status is given about what is happening, but the HDD is quite busy and appears to be re-indexing the footage. Any ideas why this is happening?

    1 vote

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. 2020 Premier was perfect with my hardware.. now 2021 sucks.. editing the SAME FOOTAGE!!

    How about.. STOP writing sloppy code to force hardware upgrades. I should be able to do the SAME thing with the SAME equipment and footage, without crashing! 2020 was fine.. 2021 is making me consider going to those other guys....

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. Premiere Pro 15.1, changes not shown in real time

    Currently, Premiere Pro on it's most recent update will not show my changes in real time. Example: tinkering with the audio in the audio work space; the panel seems unresponsive, until you resize the panel window and then the changes are visible. Another example: dragging clips within the timeline; the clips don't move until you've let go of your click.

    3 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fix captions! After the recent update captions are now working POORER than before - how is this possible?

    When I put a new caption behind the recent one, the caption I just made disappeares and turns into "New Caption".

    How can this happen??

    This error makes it impossible to work with the captions-flow. It simply does not work anymore. Unless you keep retyping the same text again and again, because the Premiere deletes it.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Fix the issue with Essential graphics please!

    The Adobe Stock 'free' items are returning errors that I don't hold enough licenses, or there is an error while downloading from the adobe stock library. Please fix!! I've been using this on a daily basis.

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Fix Audio Previews/Rendering

    Currently, Premiere Pro has no indicator for audio rendering, and appears to render all audio prior to starting playback, causing lag spikes upwards of 20s with a large multi-track file.

    This would be okay, if somewhat annoying, if Premiere actually cached and retained this audio after this first time. However, that is not the case. Premiere does not cache the audio to disk, and will discard all of it immediately if you so much as click out of the program for half a second, causing another 20s lag spike before you can start playback again.

    Additionally, people have reported related…

    13 votes

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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Issue labelling media with latest update

    When I am color labeling media in my premier pro timeline it automatically applies the same label to every other piece of media and audio file in my timeline. Rendering the purpose of labelling useless. Is anyone else having this issue? This issue is really adding unnecessary time to my projects form the lack of ability to be organized. Is anyone else having this issue?

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. Slow timeline performance on mismatched frame rate timeline PrPro v22.0.0.44 beta

    When importing H.264 MP4 source media into a sequence that has a different frame rate than the source footage, playback at full resolution slows to a halt. When switching to 1/2 res, the footage plays back fine. When setting the sequence to match the frame rate of the source, the timeline plays back fine even after setting the sequence back to a different frame rate. It seems to me timeline performance will only be acceptable when source media is imported into a sequence that matches the frame rate and played back before changing the frame rate back to another value.…

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. FIX PROGRAM VIEW WINDOW CRASH!!!!!!!!!!

    Every time I tried using premier in the last month the program view window froze within minutes. Everything else was fine like I was able to make changes to timeline but I couldn't see any of those changes. The only way to fix it was to close the whole program then reopen which took more than 20 mins to close saying the program wasn't responding then finally giving me the close program option. Then when I opened it again I had the same issue after a few minutes.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Slow scrolling with project media in Icon View v22.0.0 beta 34

    When scrolling in Icon View in the Project panel with a lot of media loaded, as the thumbnails for each video clip is loaded, scrolling slows to a halt. This seems to occur mainly with inter-frame compresses codecs, but still occurs with codecs like ProRes, only less severe. Any chance this performance issue can be solved or minimized?

    My projects suffer from this the worst on both Windows and Mac with a large amount of H.264 MP4 files while the thumbnails load in for the first time after opening a project. On Windows, sometimes it is so severe that the…

    1 vote

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