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ANNOUNCEMENT - This forum is moving


In an effort to improve communications between you and the Premiere Pro team, we are moving this feedback forum to the Premiere Pro page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum.

This move is happening in part to acknowledge that we haven't been responsive enough here, and we are combining our forums to help remedy that. Ideas and their attached comments from this UserVoice forum will be migrated based on how many people voted for them. Check your profile on the Adobe Support Community to see any migrated posts that you've created or commented on. If you have an item here that did not make the migration, please bring it over to our new home.

See you soon on the Adobe Support Forum!

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880 results found

  1. System crash when working with Morph Cuts in an XAVC-L Timeline

    I am working with Sony XAVC-L Codec. In various timelines I get a complet system freeze when my playhead scrubs over unrendered Morph Cuts (also Lumetri Effect on the clip but nothing else). I have to restart the whole system. I am working on a new iMac Pro, 64GB, Radeon Pro Vega 64 16368 MB. All Software is on the newest Version.

    3 votes

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  2. BUG: Essential graphics sometimes confuses space bar in typing mode with hitting play

    1. Create Essential Graphics piece of type, add text.
    2. Save project, quit and come back later.
    3. Try to edit EG type.
    4. Sometimes, if editing the type in the type box, you can hit the space bar when clearly in text input mode, and playback will happen instead of adding a space into the type. Will happen a few times before clicks back and forth between timeline and text box (which remains red) allow entry of a space character to the type.
    2 votes

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  3. Premiere Crashes opening closed Project Panel with Multiple Projects Open

    • Open 2 Projects in Premiere
    • Close the project panel of Project A
    • Close Project B (so that there are no project panels left)
    • Try to re-open the Project Panel with "Shift + 1"
    • Premiere Crashes
    8 votes

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  4. Changing the length of a clip crashes Premiere.

    When changing the length of any clip on the timeline (not stretching, just keeping the clip shown for longer) and the red bracket and arrow are pointing toward the clip, Premiere instantly crashes.

    This has only started happening after the 12.1.1 update on macOS Sierra 12.6.

    When the arrow is pointed away from the clip, everything is fine. It has never been like this, because before, I could have the bracket and arrow pointing wherever and it would still modify the length of a clip.

    3 votes

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  5. BUG: Amira footage crashes Premiere 2018 12.0

    The .ale files that come with the Amira footage cause Premiere to crash when importing. I literally have to go through each reel and deselect it before importing.

    I get the attached error every time it crashes

    2 votes

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  6. (BUG) Fix bins graying out

    x hours after starting to work, All the custom bin search bars randomly turn gray, you need to premiere to get them visible again. This is way after having loaded in all the assets. I have never encountered this happening in Premiere 2017

    2 votes

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  7. color panel crash

    I am sure this has been suggested already but the constant crashing when switching to the color panel is totally unacceptable considering this is a long-standing issue that has been reported many times prior to this latest update.

    Why this has not been addressed, I don't know but it is essentially rendering the software unusable for myself and my organisation (and many others I would assume) are now having to seriously look at alternatives - something that I honestly did not think we would have to do over a software bug.

    This needs to be addressed. It's laughable that you…

    4 votes

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  8. 12.1.1 Build 10 - BUG TO FIX

    • Audio and video usage drop down menus don't always drop down.
    • Premiere sometimes freezes when rendering.
    • Solo audio tracks needs toggling to hear audio when a project is opened and sometimes randomly while editing.
    • Search box in project window doesn't accept any input.
    5 votes

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  9. Fix Premiere from Clearing All markers within a nested sequence

    When I move a nested sequence into another nested sequence, sometimes all of my markers that I placed within the nested sequence that I move into the other nested sequence just dissapear and I have to re-input them. Hitting undo will not bring them back, and it's frustrating.

    Please look into this issue!

    3 votes

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  10. Error When Importing "Some" Identically-Shot Video Clips

    I recently purchased Adobe Premiere May 2018, and began having trouble importing some video clips. After a lot of research and trial and error, I see this issue has been going on for the past 4-5 years, if not longer. I've used Premiere on-and-off over the years since v. 3.0, but it's instability is what caused to me use other software over the years.

    Error: "The file has found no audio or video streams." Sometimes I also receive a warning dialog box popup n lower right corner of screen stating: "Low level exception (ImporterMpeg: 39)."

    I have tried everything (everything)…

    6 votes

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  11. Capa de Ajuste y efectos

    Cuando a una capa de ajuste que no he puesto en la secuencia, sino que está en la bandeja del proyecto para que sea una especie de preset con un efecto BCC, el Premier Pro se bloquea.

    2 votes

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  12. Don't release a bugged software that can't even handle still images

    I'm not even trying to do anything with third party plugins but rather just using motion control and lumetri color but frequently Premiere 2018 is having trouble with playback of still images. I'll do something like add a keyframe to control a movement, move it or erase it, and add a keyframe elsewhere, but that old keyframe's effect will still apply even though the effect isn't even there anymore. Also, Lumetri color when applied to a still image (JPG) is causing bugs like the image size to randomly distort.

    5 votes

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  13. pop up menus don't show when using two monitors

    Some pop up menus like Timeline Display settings and menus in Export Media window do show when using using two monitor displays. I have to revert to single monitor use, just to access the menus. Can you please fix this asap.

    2 votes

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  14. 6 votes

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  15. why the app shut off without any hints

    I just a cut a video for 10 hours, and noticed to save the file every 3 mins, but suddenly it just shut off. and when I open it again, everything I did disappeared and go back to 10 hours before!!!! I don't know what to do now, can you just help me out my 10 hour's work

    2 votes

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  16. 12.1.1 continually crashes when moving or scrubbing audio tracks

    I can't get anything done to the audio side of my project, it crashes every time I move or scrub audio. This is just after updating to get rid of the png artifacting issue. I don't have time to keep uninstalling and re-installing to fix the issue of the day. Get Premiere ON TRACK, or I have to jump ship to something else!!!

    4 votes

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  17. Pr & En 12.1 do not allow to set up a custom LUT on render

    recently I've noticed that it doesn't allow it when you click on that option, browse to... the following dialog window with an explorer won't open for me. [my system is Alienware 17 r3 windows 10]
    It started probably from the latest update, previously I was able to link to a custom Looks.

    I've recording the video to showcase the issue.
    https://www.youtube.com/watch?v=9MIVq_KpUzM

    2 votes

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  18. 2 votes

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  19. Font issues after latest Premiere update

    These fonts are not available in tools in Premiere after the lastest update: ITC Avant Garde Gothic 1, 2, Cond, and MM. They do appear in my other programs.

    8 votes

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  20. File linking error in Premiere v12.1.1 Build 10

    Bug Report: Since updating to v12.1.1 Build 10, SOME of my media is forced to go offline and when relinking the media it deletes the clips with this message: " the selected file does not contain video media used by clip references in one or more sequences, these video clip references will be deleted and cannot be undone.

    I am usually able to make this work if I change the extention from .mp4 to .mov on MacOS (if the original file was a .mov, then the reverse also usually works).

    I have also seen success changing file extensions from .MP4…

    2 votes

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