Premiere Pro

Welcome to the Adobe Premiere Pro feedback page. Submit feature requests and bug reports to the Premiere Pro team via this UserVoice page and see what ideas or issues other users have shared.

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  1. 6 votes

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  2. why the app shut off without any hints

    I just a cut a video for 10 hours, and noticed to save the file every 3 mins, but suddenly it just shut off. and when I open it again, everything I did disappeared and go back to 10 hours before!!!! I don't know what to do now, can you just help me out my 10 hour's work

    2 votes

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  3. 12.1.1 continually crashes when moving or scrubbing audio tracks

    I can't get anything done to the audio side of my project, it crashes every time I move or scrub audio. This is just after updating to get rid of the png artifacting issue. I don't have time to keep uninstalling and re-installing to fix the issue of the day. Get Premiere ON TRACK, or I have to jump ship to something else!!!

    4 votes

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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  4. Pr & En 12.1 do not allow to set up a custom LUT on render

    recently I've noticed that it doesn't allow it when you click on that option, browse to... the following dialog window with an explorer won't open for me. [my system is Alienware 17 r3 windows 10]
    It started probably from the latest update, previously I was able to link to a custom Looks.

    I've recording the video to showcase the issue.
    https://www.youtube.com/watch?v=9MIVq_KpUzM

    2 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  5. 2 votes

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  6. Font issues after latest Premiere update

    These fonts are not available in tools in Premiere after the lastest update: ITC Avant Garde Gothic 1, 2, Cond, and MM. They do appear in my other programs.

    8 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  7. File linking error in Premiere v12.1.1 Build 10

    Bug Report: Since updating to v12.1.1 Build 10, SOME of my media is forced to go offline and when relinking the media it deletes the clips with this message: " the selected file does not contain video media used by clip references in one or more sequences, these video clip references will be deleted and cannot be undone.

    I am usually able to make this work if I change the extention from .mp4 to .mov on MacOS (if the original file was a .mov, then the reverse also usually works).

    I have also seen success changing file extensions from .MP4…

    2 votes

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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  9. CC 18 v.12 Bug

    I'm experiencing a bug were a Premiere project opens on an item linked outside of Premiere (Illustrator, AE) it will crash before the missing font dialog comes up unless I quickly move the play head to an empty area of the timeline.

    2 votes

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  10. The lumetri color interface doesn' t works!!!

    I'm trying to work with lumetri work area and it doesn´t Works. The software stops the activity and i must to restart the software to try to work.

    3 votes

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  11. BUG REPORT: The April 2018 update to Premiere and After Effects broke my fonts

    Upon updating I lost the use of some of the fonts installed on my computer. They continue to work in Photoshop, but then after effects and premiere have an error saying they are missing. Downgrading to the previous version of premiere fixed the problem, but I now have new and old projects so I will have to update and downgrade my premiere based on the project I am working on.

    14 votes

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    13 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can not import MP4 3840x2160 59.94 FPS into Premiere Pro after 12.1.1 release

    Can not bring in to Premiere Pro MP4 3840x2160 59.94 FPS files. These videos were taken with GH5 camera. This problem came up after I installed release 12.1.1 today. Right now Premiere Pro is dead in the water.

    3 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  13. Premiere crashes repeatedly when I apply lumetri effects to small clip. Not seen this before. Problem signature:

    Premiere crashes repeatedly when I apply lumetri effects to small clip. Not seen this before. Problem signature: Problem Event Name: AppHangB1
    Application Name: Adobe Premiere Pro.exe
    Application Version: 12.0.1.69
    Application Timestamp: 5a4defd6
    Hang Signature: 6de9
    Hang Type: 0
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057
    Additional Hang Signature 1: 6de91b00c82f3e5e02a30b4d0f533555
    Additional Hang Signature 2: 7f7d
    Additional Hang Signature 3: 7f7d01a0dda35053359029225fb2efd8
    Additional Hang Signature 4: 6de9
    Additional Hang Signature 5: 6de91b00c82f3e5e02a30b4d0f533555
    Additional Hang Signature 6: 7f7d
    Additional Hang Signature 7: 7f7d01a0dda35053359029225fb2efd8

    On Windows 7

    3 votes

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  14. A library that explains every "low level exception" that makes it so I Cant see video

    A library that explains every "low level exception" that makes it so I Cant see video

    4 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  15. BUG: After last update APP doesn't show JPG properly

    After last update APP doesn't show JPG properly. Now all exported pictures from Lightroom have interference. Look: https://drive.google.com/open?id=1MT4Fm6J4pXf_p7OpdYo6boAQcTfSskQo

    2 votes

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  16. Premiere Pro CC 12.1.0 crashes when trying to move linked AE comps to folder

    Every time I attempt to move multiple AE comps in my project window to a folder (just to organize by project), Premiere crashes. The error message in a "Premiere Pro Debug Event" states, "Premiere Pro has encountered an error. [D:\Pr12.1\releases\shared\MediaCore\Backend\Src\Content\Audio..." and the message cuts off there.

    5 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 votes

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  18. Launch page crash

    I can't launch Premiere Pro CC 2018, when I click on Premiere Pro in Creative Cloud application, the "Begin" page is opened but all button are off, i can't launch a new project or load a project, i can't do anything, and premiere pro isn't in back, so if i close this popup "Begin" this close Premiere Pro. What the point with that ? I can't work anymore because your product is unstable...

    2 votes

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  19. My laptop freeze completely at random moments while using it.

    My laptop, a Dell Latitude 5580 running Windows 10 and all the latest updates, including video display drivers, freezes repeatedly while using Adobe Premiere. It is only unstable while using Premiere. This happens at random moments, sometimes while doing havy rendering, but sometimes also while organizing clips in bins or something simple like that. The laptop freezes completely. The only thing you can do, is turn it off by holding down the power button.

    2 votes

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  20. Variable frame rate clips offline in latest version

    Im working in a 23.976 fps sequence. I've pulled in a bunch of screen captures made on Iphone 6/7/8 with odd frame rates (30.30 fps, 30.61 fps, etc). Version 12.0.1 handles these just fine.

    In the latest Premiere Pro release those clips are offline though the Scratch destination has not changed. When I try to reconnect media I am met with an dialogue box that says "This clip does not contain media and will be deleted in all sequences. This cannot be undone. Do you wish to proceed".

    As a test, I was able to import the clip into project…

    5 votes

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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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