Premiere Pro

Welcome to the Adobe Premiere Pro feedback page. Submit feature requests and bug reports to the Premiere Pro team via this UserVoice page and see what ideas or issues other users have shared.

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  1. Premiere 15.2 through 15.4 unusable with large projects on Mac Pro (2019) Big Sur

    After having no issues with 15.2 on small projects, Premiere became completely unusable after about a month of working on a feature film. It really seemed like an access error, as I'd get errors like "Unable to access resource 'SErrorXlN_D@2x' (type svg)," "Error Retrieving frame XXXX at time XX," and "Unable to access resource 'CursorDataID-19 (type xml)." The errors came with frozen or black video, I could still hear audio, and it usually fixed itself after about 10-20 seconds. I also couldn't export anything no matter which renderer I used. I thought it had something to do with…

    17 votes

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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Premiere Pro 21 Beta App bug report

    working on a project, each time I attempted t adjust the audio portion of a Viddyoze clip I had put on my timeline, beta app would say it had encountered a fatal error and would close. Each time a report was submitted. Yesterday in the middle of working on a project the speed of the audio increased 2 x and was choppy, then received an internal mic error message. I switched my audio preference to no input. Completed my project. Today, even before could begin importing content, app froze and a red triangle with an exclamation point appeared in the…

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Premiere is still awful slow on m1 mac.... please adobe sort out 👍. Resolve and FCX is x3 faster 😇

    Premiere is still awful slow on m1 mac.... please adobe sort out 👍. Resolve and FCX is x3 faster 😇. Can you speed up perform on playback and decoding and encoding.

    2 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Compatibility with Apple's latest graphics cards

    Specs:
    Mac Pro (2019)
    Processor - 2.7 GHz 24-Core Intel Xeon W
    Memory - 384 GB 2933 MHz DDR4
    Graphics - AMD Radeon Pro Vega II 32 GB x2

    As of receiving this new computer Premiere Pro 15.1 was the latest update.

    My issue has two parts:
    1) When exporting a h.264/5 the export is often very glitchy, cutting in random frames from other parts of the film or solid green/black frames.
    2) When playing back the film, it often becomes very sticky, taking several seconds to catch up to when the playhead has moved or even crashing premiere when…

    3 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. V.15 32 core threadripper CPU goes to 100% on project opening and crashes

    After upgrading to v15 my CPU goes 100% on project opening and crashes. In 14.9 it doesnt do this at all. It must have something to do with the fact that I have a 3970x AMD threadripper with 32 cores. But something definitely isnt right with the CPU optimization on the new version. I will be staying with 14.9 until this is fixed

    4 votes

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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Premiere pro 15.1 completely unusable. Opening any project causes 100% cpu usage until the system crashes

    Running a system with an AMD 1950x Threadripper, RTX 3090 and 128gb of ram.
    Premiere 15.0 and 15.1 are completely unusable for me, upon trying to open any project Cpu usage will spike to 100% and make the whole system extremely laggy (Task manager goes non responsive, mouse is 10 seconds behind on movement)
    This 100% cpu usage goes on forever till either the system freezes or i somehow manage to force close premiere.
    Same projects take 5 seconds to load in Premiere 14.9

    Really would like to use the new features with Motion graphics templates introduced in premiere 2021…

    4 votes

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bug in Premiere Pro - version 14.5.0

    I updated to the latest version today, Oct. 21, 2020 - - whenever I am working in a project in Premiere, and then close the project to open another project, ALL keyboard shortcuts stop working. I have to completely quit Premiere, and reset preferences (hold "Option/ALT" upon launching) for the shortcuts to be restored.

    And then if I hop to another project, again, the shortcuts stop working.

    I have zero custom keyboard shortcuts; all of the shortcuts that cease to work are the ones native to Premiere.

    Premiere Version: 14.5.0

    Working on an iMac Pro 2017
    macOS Catalina - 10.15.7

    18 votes

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    8 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Sounds scary; we’re not yet able to reproduce that behavior, here.

    Confirming: In Preferences —> General —> Most Recent, is yours set to show the Home screen (the default behavior), or have you changed the pref to “open most recent”?

  8. Premiere Pro Unusably Slow on i9 9900k, AMD 6700XT, 48GB Ram, etc

    Is anyone able to give some insight or perhaps confirm if this system is too slow to run premiere pro? Will post specs below. All drivers up to date. Premiere is running in hardware accelerated mode. Premiere is installed on primary SSD partition with a dedicated SSD drive for Premiere/After effects cache. Windows 10 w/ current update.

    I edit 3-5 minute projects with lots of but not excessive time remapping and warp stabilizer, corner pin, etc..., performance is nearly unusable. Same issues with either prores or low res cineform proxies. Playback on timeline is very laggy. Sometimes interface crashes and…

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make it work with iPhone videos. Premier Pro crashes when trying to play even less than 3 mins of less than a total of 10 clips.

    Make Premier Pro work with iPhone videos (and don't respond that it works - it does not). It crashes with less 10 clips totaling less than 3 mins, every time without fail. Tried off 11, 12 pro max, and a 12. Tried making them mp4 instead of mov also, doesn't matter, it can't handle iPhone videos. I have a Red, Nikons, and a bunch of other non-iphone based equipment and it works fine with those, just not iPhone outputs.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Using Premiere Pro Version 15.2.0 (Build 35) Bug Report

    Using Premiere Pro Version 15.2.0 (Build 35) Bug Report

    After entering text via essential graphics we are unable to select a camera in Multicam mode using the mouse. However, the selection is possible through the use of number keys.

    Restarting Premiere resolves the issue. It is time-consuming to have to re-start Premiere multiple times during the day. Thanks.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Since i downloaded the new Premiere i cannot run normally the clips... The Time remapping function is slow and only give me dropped frames..

    I have the most recent version of premiere and before that i the software run normally. But since i have the most recent update i cannot work at the normal speed... Always crashing and what i see in my timeline, even when it runs, is not what i have when i export....

    Can someone help?

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. The volume points are so buggy

    When adding points for controlling audio level, I add like 500 and move them up and down as I go. After creating a point, I click on it to move it buts its unreactive. most of the time, it takes me 2 or 3 clicks before the point realizes I want to move it. I have found no explanation and it creates a lot of frustration for me

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. performance subtitles

    With a lot of subtitles, performance of the interface drags badly.

    1 vote

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  14. Cancel Actions Slow

    It takes too long to cancel a render, cancel a render and replace action etc. Sometimes the program will hang for minutes when rendering dynamic links. Why does cancelling take so long?

    2 votes

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  15. BUG 15.4.1 crashes immediately after toggling to different app, not ready for release

    Have just rolled back to 15.4.0 and the issue has gone./
    Please test fully before release or I shall have to bill you for the downtime.
    Check with Newtek in case NDI streaming is problematic.
    Check compatibility with nvidia studio and BMD decklink drivers.
    15.4.1 has an issue that is causing it to not display video. Assume it is a mercury GPU thing but disabling hardware acceleration did not stop it happening. Also test for dual GPU users in case Premiere is getting confused by multiple identical GPUs

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. BUG: Toggling away from app and back again crashes Premiere / stops preview working first

    Latest Premiere, latest Nvidia Studio drivers 1070Ti founders x2 / Xeon 2867v2 x2
    Decklink 4KExtreme 12G - latest drivers
    Rednet PCIe dante card - ASIO
    Asus Hyperdrive 4x Corsair 960GB MP510 in RAID 0

    Pro Res HD footage, any footage

    Premiere is now unuseable as the monent I switch apps video no longer plays and shortly after the app crashes
    trashing preferences and reinstalling does not help

    Worked fine until yesterday
    Possible causes?
    installed NDI 5?
    removed second monitor>

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. MULTICAM SEQUENCES LAGGING - after every edit windows - Professional Editor Inquiry

    HELP! Multicam - freezes - for 8-30 seconds after any edit in timeline

    Professional video editor - missing deadlines - please help

    This is happening now to multiple projects - this did not happen in the past. if I 'touch' timeline a freeze of the premiere app occurs for 8-30 secoids

    windows,32gigs ram (24 allocated) no other software running - NVME for os and app, seperate NVME for cache, external SSD for project file and media together (tride using 2 different ssd to ensure the ssd was not the problem) using low res default proxies and 1/4 res & lumetri…

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. MPEG2 MXF and M2T slow opening

    Whenever I open a project that has any MPEG 2 assets (in the form of HDCAM-type MXF files or M2T files from a Sony camcorder), all the footage sits in a "Media Pending" mode for the same amount of time as it did the first time they were imported. Now on-screen, no status is given about what is happening, but the HDD is quite busy and appears to be re-indexing the footage. Any ideas why this is happening?

    1 vote

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. 2020 Premier was perfect with my hardware.. now 2021 sucks.. editing the SAME FOOTAGE!!

    How about.. STOP writing sloppy code to force hardware upgrades. I should be able to do the SAME thing with the SAME equipment and footage, without crashing! 2020 was fine.. 2021 is making me consider going to those other guys....

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Premiere Pro 15.1, changes not shown in real time

    Currently, Premiere Pro on it's most recent update will not show my changes in real time. Example: tinkering with the audio in the audio work space; the panel seems unresponsive, until you resize the panel window and then the changes are visible. Another example: dragging clips within the timeline; the clips don't move until you've let go of your click.

    3 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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