Premiere Pro

Welcome to the Adobe Premiere Pro feedback page. Submit feature requests and bug reports to the Premiere Pro team via this UserVoice page and see what ideas or issues other users have shared.

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  1. Bug: Unable to engage GPU acceleration with AMD Radeon Vega 64 GPU

    When selecting options for playback and rendering in settings, Premiere/Media Encoder do not recognize the Vega 64 as an option for Open CL GPU accelerated rendering; forcing me to use the Mercury Playback Software in the application. (Drop-down menu is grayed out)
    All software, firmware, drivers, and the BIOS build have been updated to the most current versions. Projects have crashed on export/rendering even on minimal intensity export settings. Is there a solution for GPU detection in Adobe software or perhaps an alternative way to engage the GPU as the primary rendering system for Adobe applications?

    Workstation Specs:
    AMD Ryzen…

    7 votes

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  2. Why does Apple Metal not work properly?

    Metal is supposed to make rendering faster. So why is that when i turn it on, Premiere actually goes slower??? Would be nice if things actually worked the way they're supposed to.

    7 votes

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  3. Premiere must recover properly following display driver crash and recovery

    My display driver crashes but then instantly recovers. This probably happens more than it should and probably because I am a Windows Insider running the future version of Windows 10. The rest of the system recovers from this except for Premiere that now doesn't render the "monitor" and "program" outputs.

    Yes, the display driver should not crash; however, Premiere should handle such a case and recover when the driver recovers, especially now that we have hot-pluggable display adapters.

    3 votes

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    2 comments  ·  GPUs  ·  Flag idea as inappropriate…  ·  Admin →

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  4. premiere pro cc 2019 not opening "could not find any capable video play modules. Please update your video display drivers and start again."

    premiere pro cc 2019 not opening and display the error: "could not find any capable video play modules. Please update your video display drivers and start again."
    My drivers are up to date and I tried everything listed on the forum.
    Installed cuda drivers too.

    Premiere 2018 opens fine. I uninstalled everything and intalled again but it's still not working.

    Desktop windows 10 pro with nvidia geforce GTX 1070 graphics card

    1 vote

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  5. Please Add Back Support for 2GB Ram GPU's.

    I have a 1050 2Gb in my editing laptop that can no longer utilize the GPU, this is Bottlenecking my workflow.

    1 vote

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  6. Problem with enabling a video card to a Premier Pro CC 2019

    I have ALIENWARE 15 R4 with GTX 1070 from a few days, but I can't enable my Graphics card to work with Premiere Pro CC 2019. I installed CUDA drivers but I have troubles with them.
    I check it in the task manager and see that when I'm in the Premiere Pro CC 2019, the laptop uses Intel HD Graphics card rather than GTX. The NVIDIA GTX is only used at 2-3 percent
    PREMIERE gives me an option to use the Mercury Playback Engine GPU Acceleration (CUDA), but although the option enabled, the premier continues to use the Intel Graphics…

    1 vote

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    1 comment  ·  GPUs  ·  Flag idea as inappropriate…  ·  Admin →

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  7. My NVIDIA GPU does not appear in Project settings (Only Mercury Playback Engine GPU!)

    My GPU is working but I can not select it in the Project Setting menu. Only Mercury Playback Engine GPU appears. I have run a GPUSniffer in the PremierPro directory, and NVIDIA GPU is seen.

    I have seen many threads on the same issue. Please fix urgently.

    9 votes

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    2 comments  ·  GPUs  ·  Flag idea as inappropriate…  ·  Admin →

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  8. better multi gpu suport , network farm rendering ,make more stuff run on gpu power ,

    when rendering my 2 gpu are working only at 10-30% and cpu at 100% make more stuff utilize and render faster and a

    16 votes

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  9. Errors with Mercury Graphics Engine (OpenCL) and RX Vega M

    I'm testing out a new Dell XPS 2-in-1 with the new Intel AMD RX Vega M graphics card, and I was getting some very bizarre results with exports. One particular export resulted in a zero byte file size and I had to switch the render to Software rendering, then render the sequence, and I was finally able to export it.

    Is there something inherently weird about the support for OpenCL and the Mercury Graphics Engine?

    PS. Don't ask me to update my drivers because I've done that.

    Thanks,
    Andrew.

    7 votes

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  10. Adobe should make its own Video Cards

    Please start to make your own video cards so that those of us who use our computers primarily for work can stop going back and forth with video card issues made by other manufacturers.

    1 vote

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  11. Add GeForce GTX 1070 (mobile) to the list of supported cards

    Add GeForce GTX 1070 (mobile) to the list of supported cards, please.

    4 votes

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  12. Use Discrete instead of Integratde GPUs on prebuilts

    Premiere Pro by default utilizes GPU0 on computers. However, in most prebuilts that include a discrete GPU as an extra, GPU0 is integrated graphics, and there is no way to make Premiere use the discrete graphics short of disabling the integrated graphics in device manager, which means one cannot use the iGPU for a different purpose at the same time.

    20 votes

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  13. 16 votes

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  14. Options for which graphics chipset is used for CUDA mercury engine

    Please give an option to chose which graphics chipset is used by premiere as on my laptop it defaults to the Intel integrated rather than the discreet Nvidia GTX1060.

    Please see this thread for further explanations of the issue.

    https://forums.adobe.com/thread/2411343

    Thanks!

    9 votes

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  15. GPU Bug - This effect requires GPU Acceleration - but it doesn't earlier in the sequence?!

    In follow up to the long standing topic forum at https://forums.adobe.com/thread/2397134 I'm having this as a different error. For some reason I can only use so much GPU time it would seem.
    Can this be investigated please?

    Here's a new angle to this issue. I'm on latest everything BTW. I can use a VR Mobius Zoom at the beginning 30 seconds and VR Plane to Sphere elsewhere in my sequence beautifully. However, for some unknown reason, I can't use any VR effect in the last 10 seconds of the sequence. What?

    I'm getting the Red Band of Death on both…

    6 votes

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  16. 2 votes

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  17. Congratulations on your new update - I cant work anymore!

    Since CUDA support is only granted for High Sierra and I work on a render machine with a Geforce GTX Titan X but the machine is a Mac Pro 2009 and High Sierra is only installable through a workaround its not possible to work anymore. You stealing hours and hours of my time with your updates that are bugging everybody in all the programs you supply and now you make it impossible to do my job! Thank you so much - clients are super happy about that - NO LOVE

    2 votes

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  18. Keep GPU (CUDA) Support for OS 10.12.6 in Premiere Pro. Please. I have a TITAN X 12 GB VRam and cant use it anymore with OS 10.12.6.

    Keep GPU (CUDA) Support for OS 10.12.6 in Premiere Pro. Please. I have a TITAN X 12 GB VRam and cant use it anymore with OS 10.12.6.

    Illustrator accepts the Card for GPU Usage - Indesign does not ????

    3 votes

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  19. Keep GPU (CUDA) Support for OS 10.12.6 in Premiere Pro. Please. I have a TITAN X 12 GB VRam and cant use it anymore with OS 10.12.6.

    Keep GPU (CUDA) Support for OS 10.12.6 in Premiere Pro. Please. I have a TITAN X 12 GB VRam and cant use it anymore with OS 10.12.6.

    Illustrator accepts the Card for GPU Usage - Indesign does not ????

    3 votes

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  20. Premiere Pro and Media Encoder limiting video memory speed on an RTX 2070 card

    I installed a new graphics card recently, an EVGA RTX 2070, and noticed in GPU-Z that the effective memory speed of the card is always 50 MHz lower than it should be (400 MHz effective clock). As soon as I close both programs the speed jumps up to it's regular value. Bug or some unknown feature?

    1 vote

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